Charged me twice in 2 years

[Linda70]

I asked them last year to refund my money.  They did.  I told them to cancel my subscription.  They said they did.  I got charged again this year.  Wait time on phone is >0.5hr.  I hung up.

[atlanticendolist3]

Hi Linda70,

Sorry to hear about your billing issue with Avast. I recommend capturing all charge details and contacting Avast support again, maybe try their email or live chat for faster response. Ensure you have evidence of your cancellation request. If unresolved, consider disputing the charge with your bank or credit card company. Hope this gets resolved quickly.

[DavidR]

Not sure what you tried ?
-  Cancelling automatic renewal of the Avast subscription - See https://support.avast.com/en-en/article/35.

[ABQ_ean]

Linda, I have similar concerns about charges that I did not approve and the difficulty to actually cancel and get a refund.  I'm just going to say it and say that this is not a fair business practice, especially when it may cause special undue burden on older people and separating them from their money by making it hard to understand that they are "subscribing" for things (that they have not, when they didn't unclick a button) and then making it hard to cancel.