Hi Tom610, thank you for the feedback, and we apologize for the lack of understanding in the cases.
We do have several templates which make it easier for us to gather information in certain situations as you can imagine, however, our initial replies should be improved here, based on the initial issue descriptions. I have passed this feedback to the team.
As for the most recent issue/case you mentioned, the Device connection lost alerts only have one possible action: Dismiss. This is why there is no additional drop-down menu, as there are no other actions available. Perhaps it can be solved by including a "View devices" action, which is true for some other informative alerts, just to be more streamlined. I've also fed this back to the relevant team in case we wish to change it.
Thank you