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incorrect online status
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Topic: incorrect online status (Read 2968 times)
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Infratech Solutions
Avast Reseller
Massive Poster
Posts: 2409
Mayorista e integrador de Avast en España
Re: incorrect online status
«
Reply #15 on:
January 24, 2024, 12:34:39 PM »
Sorry @tomsc and forum members. I have mixed diferent problems.
Support packages are from devices that show a status of "installing" not the problem about "Last seen".
«
Last Edit: January 24, 2024, 12:37:41 PM by Infratech Solutions
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tomsc
Avast team
Full Member
Posts: 147
Re: incorrect online status
«
Reply #16 on:
January 31, 2024, 07:45:13 AM »
Thank you. Regarding devices stuck in "installing" state. It should be fixed with most devices now. Regarding the "last seen" issue - there are DNS resolution errors in nos.log, can you see in your local network if all DNS requests coming from clients are resolved correctly?
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Infratech Solutions
Avast Reseller
Massive Poster
Posts: 2409
Mayorista e integrador de Avast en España
Re: incorrect online status
«
Reply #17 on:
February 01, 2024, 10:44:27 AM »
I still have several customers with devices with status "Installing..." and "No services".
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Tom610
Full Member
Posts: 126
Re: incorrect online status
«
Reply #18 on:
March 02, 2024, 11:54:35 AM »
Update: This issue still persists. Had it a week ago with one of my kids Laptops, it then dissapeard. I'm still on it, found a new devices from which I will collect new support file next week.
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