low secuity/ potection messages urgent please

[jillehumphrey]

I am getting message saying security 13% and that VPN not connected even though it is. I need to talk to someone about my account.
jill

[rocksteady]

Which Avast Product is telling you this?
Is it free or paid version?
What device/operating system e.g. pc/Windows 11, phone/android etc.version of

[DavidR]

I am getting message saying security 13% and that VPN not connected even though it is. I need to talk to someone about my account.
jill

I can't say I have ever come across this personally or seen it in the forums...
However there really isn't much information to work with as 'rocksteady' mentions, a screenshot of where you are getting this warning/notice would help.

If this is related to the use of Avast SecureLine VPN for Windows then there is a sub-forum for that product - https://forum.avast.com/index.php?board=53.0