Author Topic: Avast Service stop internet lost  (Read 826 times)

0 Members and 1 Guest are viewing this topic.

Offline edialechu

  • Jr. Member
  • **
  • Posts: 62
Avast Service stop internet lost
« on: May 03, 2024, 02:18:45 PM »
Hi
I need your helps.Since 3 days ago I began to have a problem with Avast. When I connect to the Wifi network  and Avast is updating the definitions the avast service throws an error on the event viewer "Avast Service terminated unexpectedly delays 5000 seconds".
The consequences  are that when  I try to browse on firefox or chrome I can't.So I have to restart  shields manually and everything starts working fine. Also If I restart my computer the problem resolves and updates streaming without any problem.The problem occurs with the definition update.

It seems that there is a problem when Avast has to connect to bring the definitions and although it updates, the delay causes a problem.

My avast free version is 21.2.2455 and I have w7 so I can't update to another version.My wifi network is ok.

Please i will be very grateful if you help me.

Thanks a lot!
« Last Edit: May 04, 2024, 04:57:28 PM by edialechu »

Offline edialechu

  • Jr. Member
  • **
  • Posts: 62
Re: Avast Service stop internet lost
« Reply #1 on: May 05, 2024, 02:27:01 PM »
The problem is apparently solved.

Thanks



Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5710
  • Spartan Warrior
Re: Avast Service stop internet lost
« Reply #2 on: May 06, 2024, 07:58:48 AM »
Glad to hear.

You might want to install a newer version:  (you didn't say what version) https://www.avast.com/installation-files#pc
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803

Offline edialechu

  • Jr. Member
  • **
  • Posts: 62
Re: Avast Service stop internet lost
« Reply #3 on: May 06, 2024, 01:27:20 PM »
 Thanks! As I explained before at the end of my message  my avast free version is 21.2.2455 and I have w7 so I can't update to another version.
« Last Edit: May 06, 2024, 02:08:58 PM by edialechu »

Offline edialechu

  • Jr. Member
  • **
  • Posts: 62
Re: Avast Service stop internet lost
« Reply #4 on: May 09, 2024, 02:40:13 PM »
Today the problem returned.

Also now I have the same problem on 2 other computers that have the same avast version and W7.

This is part of AvastSvc.log:

[2024-05-09 13:42:24.525] [info   ] [av_pp_prov ] [ 1328: 3856] AvastIpmUrlApi::collect_params - end
[2024-05-09 13:42:51.669] [info   ] [hds        ] [ 1328:  992] Hns ScanThread - scan:1 mask:0x20000230
[2024-05-09 13:42:53.058] [notice ] [crashguard ] [ 1328:  992] Minidump created successfully. Exception code is: 40000015
[2024-05-09 13:42:53.058] [notice ] [crashguard ] [ 1328:  992] Terminating process after unhandled exception.

Here the service restarts after this lost internet connection

[2024-05-09 13:42:58.159] [info   ] [svcmainlib ] [ 4620: 4756] Service starting up.
[2024-05-09 13:42:58.159] [info   ] [svcmainlib ] [ 4620: 4756] Command line: "C:\Program Files\Avast Software\Avast\AvastSvc.exe" /runassvc
[2024-05-09 13:42:58.159] [info   ] [svcmainlib ] [ 4620: 4756] Installing CrashGuard global exception handler...
[2024-05-09 13:42:58.159] [info   ] [crashguard ] [ 4620: 4756] CrashGuard global exception handler installed
[2024-05-09 13:42:58.159] [info   ] [crashguard ] [ 4620: 4756] CrashGuard initialized successfully, external dumping enabled
[2024-05-09 13:42:58.159] [notice ] [crashguard ] [ 4620: 3268] Process monitoring installed.

Part of AswSecDns

[2024-05-09 13:42:58.674] [error  ] [SecureDNS  ] [ 4620: 2716] [engine] CSecDnsJsonHandlers.Open failed. error:Request 'app.anen.get_status' was not processed. Routing parameters:
[2024-05-09 13:42:58.689] [error  ] [SecureDNS  ] [ 4620: 2716] [engine] CSecDnsJsonHandlers.Open failed. error:Request 'app.anen.get_status' was not processed. Routing parameters:



Please help me

Thanks


« Last Edit: May 10, 2024, 04:11:06 PM by edialechu »

Offline edialechu

  • Jr. Member
  • **
  • Posts: 62
Re: Avast Service stop internet lost
« Reply #5 on: May 11, 2024, 03:54:56 PM »
Please I wait for a solution 3 computers same problem.
Until now the only momentary solution I found is to deactivate and activate the shields.
« Last Edit: May 11, 2024, 04:01:10 PM by edialechu »

Offline edialechu

  • Jr. Member
  • **
  • Posts: 62
Re: Avast Service stop internet lost
« Reply #6 on: May 20, 2024, 05:45:09 PM »
Hi
After many days with the problem finally I found the solution and solved the problem.
The problem is caused by the Wifi Inspector so I turned off the Rescan home network automatically option and that's how the problem was solved on the three computers.
Also I tried to analyze my home network manually and the analysis stuck on 99% and then throws Avast Service error.
 So this is the probe that there is a problem with the scanning process of home networks and also Avast  not always identifies correctly whether the network is public or home network on the available list of networks.
« Last Edit: May 20, 2024, 05:55:03 PM by edialechu »