keeps logging me out of Microsoft Edge/ chrome accounts

[damian_poole]

So, every time I close my Microsoft edge page or Chrome page it logs me out of everything.. Google accounts, ebay account, FB etc.... everything..

If I put my "active shields controls" to sleep, I can log in to any webpage and I wont have to sign back in.

Any suggestions!

[MrDJ]

I seem to be the only one thats reported this so far.
its to do with the latest update and only way i can stop it logging everything out is untick cookies (pics posted on this link) https://forum.avast.com/index.php?topic=327343.0

[brigidrynne]

I've just posted a very similar message. It's driving me mad. Avast is also causing display issues on some other sites, including PayPal. Currently, my only option is to turn off virus protection, which clearly is not a satisfactory solution.

[prokopes_]

Hi, thank you for reporting this. Can you please generate and send us logs from your Avast installation? The process is described here: https://support.avast.com/en-ww/article/submit-support-file/
Once the logs are generated, please send me the "File ID" of your logs.

[MrDJ]

Hi, thank you for reporting this. Can you please generate and send us logs from your Avast installation? The process is described here: https://support.avast.com/en-ww/article/submit-support-file/
Once the logs are generated, please send me the "File ID" of your logs.

Hi Prokopes
I was the first one to report this issue back on 30/4/24 here https://forum.avast.com/index.php?topic=327343.0
I did log a ticket on 1/5/25 to live chat but they could not help so since your reply today here ive uploaded a log file
Log File CY7TG
original support ticket 21147952

[prokopes_]

Thank you, we will investigate this issue.

[prokopes_]

Hi again, can you please check if your browser isn't blocked in Avast menu "Blocked & Allowed apps"? To access this menu, open Avast and go to - Menu - Settings - General - Blocked & Allowed apps.
If you find a browser's exe in the list of blocked apps, please remove it from the list.

[MrDJ]

Hi again, can you please check if your browser isn't blocked in Avast menu "Blocked & Allowed apps"? To access this menu, open Avast and go to - Menu - Settings - General - Blocked & Allowed apps.
If you find a browser's exe in the list of blocked apps, please remove it from the list.

Hi again and thanks for getting back to me.
strangely enough there is Firefox in the list as well as edge (which i dont use much) but chrome is not in there and all 3 brousers logged out of everything after the update.

I will remove now.
should i then tick the cookie box again and see if it logs me out?

[prokopes_]

Yes please, let me know if deleting the browser from the list of Blocked Apps resolved the issue.

[MrDJ]

Yes please, let me know if deleting the browser from the list of Blocked Apps resolved the issue.

hey presto, thats it. not logged out anymore.
now why would firefox of been added to the blocked list. i know for sure i didnt add it myself.
opening the blocked app it shows as only the Brouser data protection is ticked.

Thank you so much prokopes_
I will now keep the cookie box ticked and report back if after a reboot we are still all ok.

i will add this shortcut link to my original post for others. thank you

[prokopes_]

Thanks for the confirmation!

now why would firefox of been added to the blocked list. i know for sure i didnt add it myself.

Yes, it is unexpected. We're trying to investigate this part.

[DavidR]

Thanks for the confirmation!

now why would firefox of been added to the blocked list. i know for sure i didnt add it myself.

Yes, it is unexpected. We're trying to investigate this part.

Hopefully the investigation will remove the problem with the other browsers and not add Firefox (my default browser) to the problem

[MrDJ]

still a little confused as chrome was not in the blocked list but it done exactly the same as firefox and edge.

glad theve finally got to the bottom of this and thanks everyone for their ideas and feedback.

edit

another day and after a reboot all is still logged in so removing Firefox from the blocked apps has solved this problem.