Author Topic: VPN Licences  (Read 851 times)

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Offline David2868

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VPN Licences
« on: May 13, 2024, 02:38:28 AM »
Last year I cancelled the subscription for one of my devices and arranged for the new licence to cover ONE device ONLY. I have just been debted for a Multi Devices (10) Licence. I cannot find any way to get in contact with Avast to clarify the matter. Every "Contact Us" avenue seems to end in a dead end. Can anyone give me an email address that will put me in touch with a human?

Offline DavidR

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Re: VPN Licences
« Reply #1 on: May 13, 2024, 11:26:50 AM »
This link doesn't end up at a dead end and can move to an email option.

Hello,
use https://support.avast.com/contact/sales_refund/sales/?c=true for the refund, please.

Milos

See my post here - https://forum.avast.com/index.php?topic=220340.msg1718728#msg1718728 - not exactly the same as yours.  But you should still be able to modify your responses and get to the email function to report your issue.
« Last Edit: May 13, 2024, 11:32:29 AM by DavidR »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline David2868

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Re: VPN Licences
« Reply #2 on: May 15, 2024, 03:53:05 AM »
Thanks for the link Milos - I have successfully had my message accepted. Hopefully I will get satisfaction.
David

Offline DavidR

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Re: VPN Licences
« Reply #3 on: May 15, 2024, 12:02:27 PM »
Was this the link you tried before ?

Let us know how you get on.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline David2868

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Re: VPN Licences
« Reply #4 on: May 24, 2024, 06:09:26 AM »
Hi

I have been exchanging emails and appear to be moving to some sort of refund - by that,  their proposal is to increase the length of time on the single user subscription rather than a financial refund.
I have added the link to my address book for any future need to contact Avast.

Thanks for your help
David

Offline DavidR

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Re: VPN Licences
« Reply #5 on: May 24, 2024, 06:27:12 PM »
You're welcome.

Thanks for the feedback.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security