Author Topic: threat neutralized popup  (Read 383 times)

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Offline salaris.fabio

  • Newbie
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  • Posts: 2
threat neutralized popup
« on: May 31, 2024, 07:10:45 PM »
hi,
i'm receiving a notification from avast Antivirus of a neutralized threat while connecting to ww11.adsdestroyer.com saying it's infected by URL:Blacklist. The indicted process it's avast browser

I'm not really going to that page and the popup appears even if i'm not using the browser in that moment (if opened). If the browser is not active the popup doesn't appear. If i have the pc active the whole day i receive it 3/4 times.

i alredy tried disinstallation and clearing media (not cookies).

any suggestion?
thnx

Offline Misha Zekovova

  • Quality Assurance Engineer
  • Avast team
  • Jr. Member
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  • Posts: 92
Re: threat neutralized popup
« Reply #1 on: June 04, 2024, 01:20:20 PM »
Hello,
please try the following:

Reset your browser via secure://settings/reset page (open a new tab and type the url in there)
Update your Antivirus (see https://support.avast.com/en-us/article/22/ for more information)


Hope this helps!

Offline salaris.fabio

  • Newbie
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  • Posts: 2
Re: threat neutralized popup
« Reply #2 on: June 05, 2024, 07:07:09 PM »
yes that was useful and the problem seems to be solved. TY