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Author Topic: Avast Premium not recognising a new subscription  (Read 451 times)

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Offline edhe

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Avast Premium not recognising a new subscription
« on: June 21, 2024, 09:47:09 AM »
I resubscribed to Avast Premium Security a few days ago, wit ha few weeks left on my current subscription. I applied my serial number to the account using the app, but I'm still getting nagging messages that my subscription is due to expire soon.

How do I solve this?
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Offline edhe

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Re: Avast Premium not recognising a new subscription
« Reply #1 on: June 21, 2024, 09:59:15 AM »
When I enter my subscription key, it updates to tell me I have a year of protection, but when I close the menu, and reopen it, it reverts to 18 days.
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Offline MrDJ

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Re: Avast Premium not recognising a new subscription
« Reply #2 on: June 21, 2024, 11:08:07 AM »
click on instalation and at bottom of page click on activation issues then support https://support.avast.com/en-ww/index#pc
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Offline edhe

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Re: Avast Premium not recognising a new subscription
« Reply #3 on: June 21, 2024, 12:46:27 PM »
I uninstalled avast, then reinstalled it, and that seems to have done the trick. My account through the app says I have the years subscription applied.
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