Crash during CD burn when Avast 4.8 enabled

[brian_mk]

I recently upgraded from Avast 4.7 to 4.8.

A few days later I attempted to burn a CD using Nero 6 (this has worked fine many times in the past).
My PC crashed completely at the start of the burn process (Critical Error, blue screen, restart).
I tried again after reboot - same result.
Thinking that it might be related to Nero, I upgraded to the latest Nero 8.
I got the same problem.
Next I tried using Pinnacle Instant Write instead of Nero - again the same problem.
I started to think that it might be a fault with the DVD writer or the driver software - even though these had been working fine and the configuration had not changed.

After reboot, I tried clicking the 'Send Error Report' to Microsoft.
This took me to a web page that suggested the problem could be related to antivirus software.
So I tried disabling Avast.
This seemed to do the trick - I can now burn CDs again.

Has anyone else encountered this problem?

I'm running Windows XP Professional + SP2.
DVD burner is a Sony DW-U18A.

[igor]

Do you have any recent files in Windows\Minidump folder?

[brian_mk]

I recorded the Stop error codes but don't have access to the information at the moment.
I will post an update later this week with the details.

If I can't find the dump file I'm pretty sure I can recreate the problem and generate a new one.
If I get time at the weekend, I will try reverting back to Avast 4.7 to see if the problem goes away.

[brian_mk]

Ok - I tried the same thing on a completely different PC running Avast 4.8 and got the same problem...

I used Pinnacle Instant Write.
I simply dragged some files to burn onto the Pinnacle icon.
Up pops a window asking to insert a blank CD.
As soon as I close the CD drawer the PC crashes and restarts.

Here are the error codes after restart:-

BCCode : 1000008e     BCP1 : C0000005     BCP2 : 806EE753     BCP3 : 848343E0
BCP4 : 00000000     OSVer : 5_1_2600     SP : 2_0     Product : 768_1

I have attached the Minidump file (renamed to .txt - hope that works!)

[igor]

Can you please send it by e-mail to Vlk's address... I'm afraid attaching it as .txt might have corrupted the file.
Thanks!

[brian_mk]

Ok - will do.

Just tried looking at the dump myself using WinDbg.
It looks like the culprit is aswmon2.sys - possibly an unhandled exception?

[Vlk]

Hi Brian,

please try updating to the 4.8.1187 pre-release build and see if that resolves the problem.
http://forum.avast.com/index.php?topic=34612


Thanks
Vlk

[Frans_VD]

Hi all.
I have similar problems with my CD-Writer, my Avast version is 4.8 1201. When I have to write files to CD I have to disable the Avast scanner. I also have problems recognizing discs in the CD/DVD ROM to read discs.

Any suggestions I can do or try to fix the problem.

Greetings Frans

BTW; I do have three files in the mindump directory and I also use Pinnacle Instant CD/DVD 8306.

[Lisandro]

BTW; I do have three files in the mindump directory and I also use Pinnacle Instant CD/DVD 8306.

You can either send to his Vlk's address vlk(at)avast.com (if it's smaller than e.g. 1 MB, ZIPed), or upload to ftp://ftp.avast.com/incoming
And provide a link to this thread

[Frans_VD]

Hi Tech.

Any news on my CD Writer problem, after analysing the minidump files, that you should have received a few days ago.

Best regards

[Lisandro]

Hi Tech.

Any news on my CD Writer problem, after analysing the minidump files, that you should have received a few days ago.

Best regards

You seem to have sent the dumps to Vlk... I'm an user like you, not able to analyze dumps. Hope he could help.

[Frans_VD]

Hi VLK,

Any news on analyzing the files I sent you some time ago.

Best regards

 

[MauriceW]

Brian_mk & fvd,

Your reported problems made me test my CD/DVD burning with Avast! 4.8 fully functioning.

Using CDBurnerXP (3.0.116 ) on my Pioneer 110D - no problems creating R & RW Data CDs.

I stopped using my (paid for) Nero7 ages ago since I do not need all the bells and whistles, and was a pain trying to create bootable CDs,
which CDBurnerXP does quite reliably since it has its own image file.

A google search show that many people have problems with Pinacle but none relate this to AV software. 
e.g http://www.amazon.co.uk/Pinnacle-Instant-CD-DVD-8-0/dp/B0000DKKV7

Otherwise, Avast! is working flawlessly for me at the moment
- please do not break it trying to accommodate another unreliable application.

Maurice.
P.S. I would have thought that many would consider it good practice to disable other apps during CD/DVD burning.

[darkwolf]

I had this issue just after I moved from AVG to AVAST with the Roxio that was included in my OS. I then found DeepBurner and have not had crash one. I checked the CPU usage just before the final crash and it was 100% on the CPU and 100% of my installed RAM/PF Usage with Roxio. I did a similar test using DeepBurner, the highest point after the burn started was 50% CPU and 10% on RAM/PF Usage. I had a copy of Nero 8 from when I bought a DVD-R/RW and installed it. The Nero results matched the Roxio usage results. Make sue you have a small burning program or you will find that the burn has caused a crash and reboot.

[brian_mk]

It's been 18months since I reported the unhandled exception fault in asw2mon.sys.
Has anything been done to fix it?

I still have to disable Avast before burning CDs for avoid a complete system crash.
I am running Version 4.8.1229