New Avast update gave me Blue Screen Of Death

[Dannyboy]

Hello,

Windows XP v.5.1/SP2 home buillt machine (by a friend) in use 2.5 yrs with Avast home

I have been a satisfied user of Avast for at least 2 years, on 3 different computers.  Yesterday the Update window appeared "A new version of Avast is available on the Internet. Click Here to Install it"  (or something similar)

When I shut the system down and later tried to boot, I got BSOD. I originally thought it was a conflict with latest Windows update but I used Safe Mode and System Restore to go back one day and Windows booted normally.

After shutting down last night I booted this morning and Avast wanted to restart so I did.

BSOD!!!

Now I cannot even get into Safe Mode.  Any suggestions?

Thanks,

Dan

[Lisandro]

Can't you use 'Last known good configurations'?
Why can't you boot in Safe Mode? What happens?

[Dannyboy]

I tried Last Known Good Config:

BSOD

I will get BSOD failure mode info and post momentarily.

NOTE: I have seen several different Failure reasons on subsequent BSODs

[Lisandro]

Which is the BSOD error (full error number)?

[Dannyboy]

First Failure report was :  DRIVER_CORRUPTED_MMPOOL

"If this is the first time you have seen this screen..." etc.


EMPHASIS: I have seen several different failure reasons on different attempts.

[Dannyboy]

OK, retrieving.

[Dannyboy]

***STOP: 0x000000D0 (0x12280000,0x00000002,0x00000001,0x80542167)

[Lisandro]

0x000000D0

If you Google this, won't it give you a clue?

[Dannyboy]

OK, I got 2 hits:

My post above, and this advertisement -

"Problems with Error Code 0x00000002? Don't worry, we're here to fix it."

It's REGCURE repair program from tuneupadvisor.com

No help to me if I can't even enter Safe Mode

[Dannyboy]

OK,

First I googled the whole string, because what do I know?  I'm just a shlub who doesn't know anything.

Then I googled just the 0x000000D0

I browsed the hits.

I have not installed any new hardware, I just allowed Avast to update and all #ell broke loose.

When I first was able to enter Safe Mode, I used System Restore to go back 1 day before the Avast update. Windows then restarted OK.

I got the "Avast Needs to restart" message and allowed it.  BSOD

I used System Restore again to go back 2 days and it restarted. Worked fine.

 I shut down last night.

When I restarted this morning I got the Avast Needs To Restart message.

BSOD.

Since I got different failure messages with different numbers I'm stumped. And now no Safe Mode.

[Dannyboy]

I messed with CMOS setup bc my USB keyboard wouldn't access F8, only DEL to enter Setup.

Had trouble with that so used my other PS2 kb.

Now I get BSOD that reads 0x0000007b which MS website say can be anything from Boot Sector virus to device driver corruption or even other issues.

Now I also recall a "No Page" fault was one of the BSODs.

Going to work now, can't work on this anymore until tonight.

Thanks for your help.

[Lisandro]

Which is your access now? Can you boot in Safe Mode?
If so, check the folder <avast>\data\log
Are there any files called unpXXXX there  (where XXXX is a random number)?
If so, send them to vlk (at) avast.com
They may contain more information about the problem (maybe a link to this thread).

[Dannyboy]

Since I messed with BIOS/CMOS setup I can not even access Safe Mode. When I was able to acces is I could Restore to earlier day and it ran fine until Avast asked for restart, then BSOD.  It would appear at the Welcome screen. Now it appears when I press enter at "Safe Mode" screen.

I am accessing Internet from other machines. My entire message thread was from my wife's computer in the next room from my own. Right now I'm at work, so I can't work on it.

If I can't get to Safe Mode I may try booting from CD or remove the drive and put it in another machine to see what's up.

Thanks.

Dan

[Lisandro]

Since I messed with BIOS/CMOS setup I can not even access Safe Mode.

You can restore the manufacture settings, generally.

If I can't get to Safe Mode I may try booting from CD or remove the drive and put it in another machine to see what's up.

Backup your documents and data asap...

[Dannyboy]

I wrote:         Since I messed with BIOS/CMOS setup I can not even access Safe Mode.
TECH wrote:   You can restore the manufacture settings, generally.

I already tried in BIOS setup to use "Load Failsafe Defaults" and at the Safe Mode selection screen I tried restarting with "Last known congfig that worked"

BSOD.

All my really important stuff is backed up.


Thanks,

D