Author Topic: Cannot Connect to download623.avast.com  (Read 5683 times)

0 Members and 1 Guest are viewing this topic.

Offline Nemoy

  • Newbie
  • *
  • Posts: 6
Cannot Connect to download623.avast.com
« on: July 08, 2008, 02:04:30 PM »
Keep getting this error, CANNOT CONNECT TO DOWNLOAD 623.avast.com
I cannot update my virus lists either through the simple interface.
I tried reinstalling to no avail.
As per another post, Tech asked for 200 lines from C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
Posting below

08.07.2008   07:29:21.000   1215516561   internet   SYNCER: Auth: another authentication, use WinInet
08.07.2008   07:29:55.000   1215516595   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:30:32.000   1215516632   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:31:09.000   1215516669   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:31:46.000   1215516706   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:32:23.000   1215516743   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:32:28.000   1215516748   general   InvalidateCurrent: invalidated server 'Download906 AVAST Server' from 'main'
08.07.2008   07:32:28.000   1215516748   general   SelectCurrent: selected server 'Download645 AVAST Server' from 'main'
08.07.2008   07:32:28.000   1215516748   internet   SYNCER: Type: use IE settings
08.07.2008   07:32:28.000   1215516748   internet   SYNCER: Auth: another authentication, use WinInet
08.07.2008   07:33:01.000   1215516781   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:33:38.000   1215516818   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:34:15.000   1215516855   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:34:52.000   1215516892   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:35:29.000   1215516929   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:35:34.000   1215516934   general   InvalidateCurrent: invalidated server 'Download645 AVAST Server' from 'main'
08.07.2008   07:35:34.000   1215516934   general   SelectCurrent: selected server 'Download916 AVAST Server' from 'main'
08.07.2008   07:35:34.000   1215516934   internet   SYNCER: Type: use IE settings
08.07.2008   07:35:34.000   1215516934   internet   SYNCER: Auth: another authentication, use WinInet
08.07.2008   07:36:08.000   1215516968   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:36:45.000   1215517005   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:37:21.000   1215517041   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:37:58.000   1215517078   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:38:35.000   1215517115   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:38:40.000   1215517120   general   InvalidateCurrent: invalidated server 'Download916 AVAST Server' from 'main'
08.07.2008   07:38:40.000   1215517120   general   SelectCurrent: selected server 'Download633 AVAST Server' from 'main'
08.07.2008   07:38:40.000   1215517120   internet   SYNCER: Type: use IE settings
08.07.2008   07:38:40.000   1215517120   internet   SYNCER: Auth: another authentication, use WinInet
08.07.2008   07:39:14.000   1215517154   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:39:51.000   1215517191   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:40:28.000   1215517228   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:41:05.000   1215517265   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:41:42.000   1215517302   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:41:47.000   1215517307   general   InvalidateCurrent: invalidated server 'Download633 AVAST Server' from 'main'
08.07.2008   07:41:47.000   1215517307   general   SelectCurrent: selected server 'Download952 AVAST Server' from 'main'
08.07.2008   07:41:47.000   1215517307   internet   SYNCER: Type: use IE settings
08.07.2008   07:41:47.000   1215517307   internet   SYNCER: Auth: another authentication, use WinInet
08.07.2008   07:42:21.000   1215517341   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:42:58.000   1215517378   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:43:35.000   1215517415   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:44:01.000   1215517441   internet   ERROR:HttpGetWininet, catch returned 0x00002EFD
08.07.2008   07:44:01.000   1215517441   general   InvalidateCurrent: invalidated server 'Download952 AVAST Server' from 'main'
08.07.2008   07:44:01.000   1215517441   general   SelectCurrent: selected server 'Download621 AVAST Server' from 'main'
08.07.2008   07:44:01.000   1215517441   internet   SYNCER: Type: use IE settings
08.07.2008   07:44:01.000   1215517441   internet   SYNCER: Auth: another authentication, use WinInet
08.07.2008   07:44:34.000   1215517474   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:45:11.000   1215517511   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:45:48.000   1215517548   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:46:25.000   1215517585   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:47:01.000   1215517621   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:47:06.000   1215517626   general   InvalidateCurrent: invalidated server 'Download621 AVAST Server' from 'main'
08.07.2008   07:47:06.000   1215517626   general   SelectCurrent: selected server 'Download623 AVAST Server' from 'main'
08.07.2008   07:47:06.000   1215517626   internet   SYNCER: Type: use IE settings
08.07.2008   07:47:06.000   1215517626   internet   SYNCER: Auth: another authentication, use WinInet
08.07.2008   07:47:40.000   1215517660   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:48:17.000   1215517697   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:48:54.000   1215517734   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:49:31.000   1215517771   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:50:08.000   1215517808   internet   ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008   07:50:13.000   1215517813   general   InvalidateCurrent: invalidated server 'Download623 AVAST Server' from 'main'
08.07.2008   07:50:13.000   1215517813   general   SelectCurrent: selected server 'Download940 AVAST Server' from 'main'
08.07.2008   07:50:13.000   1215517813   internet   SYNCER: Type: use IE settings
08.07.2008   07:50:13.000   1215517813   internet   SYNCER: Auth: another authentication, use WinInet
08.07.2008   07:50:15.000   1215517815   internet   tried 10 servers to get file 'vps-8070600-8070500.vpu', but failed (0x20000004)
08.07.2008   07:50:15.000   1215517815   package   DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8070600-8070500.vpu, returned 0x20000004
08.07.2008   07:50:15.000   1215517815   general   Err:Cannot connect to download623.avast.com (75.125.188.242:80).
08.07.2008   07:50:15.000   1215517815   package   Transferred: files 28, bytes 2340496, time 1801987 ms
08.07.2008   07:50:15.000   1215517815   package   Retries: total 10, files 1, servers 12
08.07.2008   07:50:15.000   1215517815   package   Submit: files 0, bytes 0, time 0 ms
08.07.2008   07:50:15.000   1215517815   package   Submit success: files 0, bytes 0, time 0 ms
08.07.2008   07:50:15.000   1215517815   internet   Sending stats 'http://download940.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
08.07.2008   07:50:15.000   1215517815   file   NeedReboot=false
08.07.2008   07:50:15.000   1215517815   general   Return code: 0x20000004 [Cannot connect to download940.avast.com (74.54.25.98:80).]
08.07.2008   07:50:15.000   1215517815   general   Stopped: 08.07.2008, 07:50:15



Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 85753
  • No support PMs thanks
Re: Cannot Connect to download623.avast.com
« Reply #1 on: July 08, 2008, 03:12:17 PM »
What is your firewall ?

Does it allow avast.setup internet access ?
- If it does delete the entry for it and do a manual update and reconnect to the internet, this will force the firewall to ask permission again.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.693) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Nemoy

  • Newbie
  • *
  • Posts: 6
Re: Cannot Connect to download623.avast.com
« Reply #2 on: July 08, 2008, 04:02:32 PM »
Using Microsofts Firewall, Have done this and am still gettin CONNECTION TERMINATED from Avast.  Have tried to manually UPDATE and still same error message.
« Last Edit: July 08, 2008, 04:06:13 PM by Nemoy »

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67247
Re: Cannot Connect to download623.avast.com
« Reply #3 on: July 08, 2008, 04:54:55 PM »
Which is your Windows? 98, Me, XP, Vista?
Do you use any other antivirus in your computer? Did yo use in the past?

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).

If this does not help, can you uninstall / boot / install / boot again?
The best things in life are free.

Offline Nemoy

  • Newbie
  • *
  • Posts: 6
Re: Cannot Connect to download623.avast.com
« Reply #4 on: July 08, 2008, 07:03:43 PM »
Running XP, no other virus protection, have already tried the Uninstall/reinstall option with same error showing up.

Offline Nemoy

  • Newbie
  • *
  • Posts: 6
Re: Cannot Connect to download623.avast.com
« Reply #5 on: July 08, 2008, 07:06:11 PM »
Have just tried to repair, gives me MUST USE UPDATE dialog, when I update via Control panel I get same error. Connection Terminated.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67247
Re: Cannot Connect to download623.avast.com
« Reply #6 on: July 09, 2008, 01:06:21 AM »
I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! version.
6. Boot.
7. Check and post the results.
The best things in life are free.

Offline Nemoy

  • Newbie
  • *
  • Posts: 6
Re: Cannot Connect to download623.avast.com
« Reply #7 on: July 09, 2008, 02:47:12 PM »
Deleted Avast, then ran AvastUninstall.  Followed intructions.  Reinstalled Avast, Same thing happens.  It connects, seems to DL a few files then error "CONNECTION TERMINATED" retrying..... hangs up then nothing.  After about 2 minutes Error message comes up, Cannot connect to Download

Offline Nemoy

  • Newbie
  • *
  • Posts: 6
Re: Cannot Connect to download623.avast.com
« Reply #8 on: July 16, 2008, 12:56:55 PM »
Thought I would post the solution, found out the problem with my connection had to do with my ROUTER.  Some how just unplugging and plugging my computer into a different ROUTER port on my 8 port Linksys solved the problem.  Can connect to AVAST no problem now.

Thanks for the time and patience in trying to solve my problem, I hope this blog can help others.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 85753
  • No support PMs thanks
Re: Cannot Connect to download623.avast.com
« Reply #9 on: July 16, 2008, 02:23:27 PM »
You're welcome, thanks for the feedback I hate mysteries too.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.693) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67247
Re: Cannot Connect to download623.avast.com
« Reply #10 on: July 17, 2008, 04:26:01 AM »
Thanks for the time and patience in trying to solve my problem, I hope this blog can help others.
Sure it will... Feel free to come back any time you need help or just to change experiences 8)
The best things in life are free.