Author Topic: Warnings and Error Messages...Please help  (Read 12782 times)

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Annie202b

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Warnings and Error Messages...Please help
« on: July 24, 2008, 04:04:12 PM »
Hope I'm posting in the right board.  Forgive me if I'm not.

I recently had a new high-speed cable service connected and now I can't seem to update Avast.  The tech had all kinds of trouble getting it to connect from the router.  Don't know what he did!  I've had computer problems ever since.  The little blue screen and talking guy never comes up anymore.

I've searched my logs and it hasn't updated since 7/20/08.

Under Warnings, I get this message:  Function SetifaceUpdate Package () has failed.  Return code is 0x20000004, dwRes is 20000004.
But when I go to 'About Avast', it says, under VPS file, Compilation date: 7/24/08.  I manually updated but it's not showing in the log.  I want to make sure I'm actually getting the updates.

How do I get it to update itself again and have the blue screen tell me? Any help would be appreciated.  Thanks.

Offline Lisandro

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Re: Warnings and Error Messages...Please help
« Reply #1 on: July 24, 2008, 10:46:31 PM »
Are you using the server version (as the board you're posting)?
In the PC version, Program settings > Update (Basic) > Details, you can configure the warnings and, before, the automatic way to receive updates.
The automatic updates are logged into the Notice folder of avast Log Viewer.
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Annie202b

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Re: Warnings and Error Messages...Please help
« Reply #2 on: July 24, 2008, 11:00:02 PM »
I'm using the free home version.  Sorry.

Offline Lisandro

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Re: Warnings and Error Messages...Please help
« Reply #3 on: July 24, 2008, 11:06:59 PM »
I'm using the free home version.  Sorry.
Anyway, you can check what I've posted before.
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Annie202b

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Re: Warnings and Error Messages...Please help
« Reply #4 on: July 24, 2008, 11:22:53 PM »
I checked and it's already configured that way.  Also, I don't have the little 'i' icon in my tray. Isn't that supposed to be there? 

This may mean something...I keep getting Zone Alarm alerts that my computer is trying to communicate with port 2869.  I never opened it. (just got new high-speed internet and maybe the new router is goofing something up?)  I don't use P2P.  Can I disable it?  Maybe that will stop the communications to the port?


Offline Lisandro

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Re: Warnings and Error Messages...Please help
« Reply #5 on: July 25, 2008, 12:52:45 AM »
I checked and it's already configured that way.  Also, I don't have the little 'i' icon in my tray. Isn't that supposed to be there? 
Which is your operational system? Isn't the icon hidden? Merged with the 'a' (see 'a' icon submenu VRDB).

This may mean something...I keep getting Zone Alarm alerts that my computer is trying to communicate with port 2869.  I never opened it. (just got new high-speed internet and maybe the new router is goofing something up?)
I'm not an expert on these things...

I don't use P2P.  Can I disable it?  Maybe that will stop the communications to the port?
You can disable P2P provider, but I really doubt it's the one which is listening that port... maybe some other program. You can check with http://www.microsoft.com/brasil/technet/sysinternals/Utilities/TcpView.mspx
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Annie202b

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Re: Warnings and Error Messages...Please help
« Reply #6 on: July 25, 2008, 09:53:37 PM »
I'm using Windows XP.   The little 'i' icon still isn't there but right now my bigger problem is the program not updating automatically.  Any other ideas why auto update isn't working?

Should I post elsewhere...and what board would that be for free users?  I don't want to get yelled at.   ;D

Thanks for any help.

Offline FreewheelinFrank

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Re: Warnings and Error Messages...Please help
« Reply #7 on: July 25, 2008, 10:06:34 PM »
I think your tech may have messed up Zone Alarm so that avast! can't connect to the update server.
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Offline Lisandro

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Re: Warnings and Error Messages...Please help
« Reply #8 on: July 25, 2008, 11:29:39 PM »
Any other ideas why auto update isn't working?
1. Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
2. Uninstall ZA, boot, install again.
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Annie202b

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Re: Warnings and Error Messages...Please help
« Reply #9 on: July 26, 2008, 01:45:48 AM »
Here ya go.....Let me say that since the 17th, everything looks like this. TONS of entries on the same day.  Before the 17th (before the tech installed high-speed internet) there weren't as much on any given day.


25.07.2008   15:03:44.000   1217012624   system   Service avast! Antivirus dependency aswMon2;RpcSS;
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\avast! Antivirus\Description=Manages and implements avast! antivirus services for this computer. This includes the resident protection, the virus chest and the scheduler.
25.07.2008   15:03:44.000   1217012624   system   Service avast! Antivirus updated
25.07.2008   15:03:44.000   1217012624   system   Service aswUpdSv dependency (null)
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswUpdSv\Description=Provides automatic updating for the avast! antivirus.
25.07.2008   15:03:44.000   1217012624   system   Service aswUpdSv updated
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\DisplayName=avast! Asynchronous Virus Monitor
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\ErrorControl=1
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\Type=1
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\Start=1
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\DisplayName=avast! Standard Shield Support
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\ErrorControl=1
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Type=2
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Start=2
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswSP\DisplayName=avast! Self Protection
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswSP\ErrorControl=1
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswSP\Type=1
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswSP\Start=1
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\DisplayName=aswFsBlk
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\ErrorControl=1
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\ImagePath=system32\DRIVERS\aswFsBlk.sys
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Type=2
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Start=2
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Group=FSFilter Activity Monitor
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Instances\DefaultInstance=aswFsBlk Instance
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Instances\aswFsBlk Instance\Altitude=388400
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Instances\aswFsBlk Instance\Flags=0
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Description=avast! mini-filter driver (aswFsBlk)
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SOFTWARE\Microsoft\Exchange\Client\Extensions\avast! 4=4.0;C:\Program Files\Alwil Software\Avast4\ashOutXt.dll;1;10000111111000
25.07.2008   15:03:44.000   1217012624   system   Service avast! Mail Scanner dependency avast! Antivirus
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\Description=Implements mail scanning for avast! antivirus.
25.07.2008   15:03:44.000   1217012624   system   Service avast! Mail Scanner updated
25.07.2008   15:03:44.000   1217012624   system   Starting service avast! Mail Scanner
25.07.2008   15:03:44.000   1217012624   system   Service avast! Mail Scanner started, errcode: 0x00000420
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\DisplayName=avast! Network Shield Support
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\ErrorControl=1
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Type=1
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Group=PNP_TDI
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Start=1
25.07.2008   15:03:44.000   1217012624   system   Service avast! Web Scanner dependency avast! Antivirus
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\avast! Web Scanner\Description=Implements web (HTTP) scanning for avast! antivirus.
25.07.2008   15:03:44.000   1217012624   system   Service avast! Web Scanner updated
25.07.2008   15:03:44.000   1217012624   system   Starting service avast! Web Scanner
25.07.2008   15:03:44.000   1217012624   system   Service avast! Web Scanner started, errcode: 0x00000420
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\DisplayName=aswRdr
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\ErrorControl=1
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Type=1
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Start=3
25.07.2008   15:03:44.000   1217012624   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Group=PNP_TDI
25.07.2008   15:03:44.000   1217012624   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayName=avast! Antivirus
25.07.2008   15:03:44.000   1217012624   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayVersion=4.8
25.07.2008   15:03:44.000   1217012624   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpLink=http://www.avast.com
25.07.2008   15:03:44.000   1217012624   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpTelephone=
25.07.2008   15:03:44.000   1217012624   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlInfoAbout=http://www.avast.com
25.07.2008   15:03:44.000   1217012624   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlUpdateInfo=http://www.avast.com
25.07.2008   15:03:44.000   1217012624   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallLocation=C:\PROGRA~1\ALWILS~1\Avast4
25.07.2008   15:03:44.000   1217012624   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallSource=C:\PROGRA~1\ALWILS~1\Avast4\setup
25.07.2008   15:03:44.000   1217012624   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\Publisher=Alwil Software
25.07.2008   15:03:44.000   1217012624   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMajor=4
25.07.2008   15:03:44.000   1217012624   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMinor=8
25.07.2008   15:03:44.000   1217012624   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayIcon=C:\Program Files\Alwil Software\Avast4\ashAvast.exe
25.07.2008   15:03:44.000   1217012624   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UninstallString=C:\Program Files\Alwil Software\Avast4\aswRunDll.exe "C:\Program Files\Alwil Software\Avast4\Setup\setiface.dll",RunSetup
25.07.2008   15:03:44.000   1217012624   registry   Set registry: Software\Alwil Software\Avast\4.0\Label=Jul2008
25.07.2008   15:03:44.000   1217012624   registry   Set registry: Software\Alwil Software\Avast\4.0\Avast4DataFolder=C:\Program Files\Alwil Software\Avast4\DATA
25.07.2008   15:03:44.000   1217012624   registry   Set registry: Software\Alwil Software\Avast\4.0\Avast4SkinFolder=C:\Program Files\Alwil Software\Avast4\DATA\Skin
25.07.2008   15:03:44.000   1217012624   registry   Set registry: Software\Alwil Software\Avast\4.0\Version=4.8
25.07.2008   15:03:44.000   1217012624   registry   Set registry: Software\Alwil Software\Avast\4.0\VersionShort=4.8
25.07.2008   15:03:44.000   1217012624   registry   Set registry: Software\Alwil Software\Avast\4.0\SetupVersion=1229
25.07.2008   15:03:44.000   1217012624   package   Transferred: files 0, bytes 0, time 0 ms
25.07.2008   15:03:44.000   1217012624   package   Retries: total 0, files 0, servers 0
25.07.2008   15:03:44.000   1217012624   file   NeedReboot=true
25.07.2008   15:03:45.000   1217012625   system   Delete on reboot(C:\PROGRA~1\ALWILS~1\Avast4\Setup\reboot.txt)
25.07.2008   15:03:45.000   1217012625   file   MoveFileEx(C:\PROGRA~1\ALWILS~1\Avast4\Setup\reboot.txt, NULL)
25.07.2008   15:03:45.000   1217012625   file   MoveFileEx(C:\PROGRA~1\ALWILS~1\Avast4\ash3.tmp, C:\PROGRA~1\ALWILS~1\Avast4\ashWebSv.exe)
25.07.2008   15:03:45.000   1217012625   general   Return code: 0x20000000 [Something done]
25.07.2008   15:03:45.000   1217012625   general   Stopped: 25.07.2008, 15:03:45

« Last Edit: July 26, 2008, 01:50:22 AM by Annie202b »

Annie202b

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Re: Warnings and Error Messages...Please help
« Reply #10 on: July 26, 2008, 05:09:26 PM »
Again...I'm no pro but...I noticed in ZA that these boxes are 'not' checked:
   
Allow outgoing DNS/DHCP in Trusted Zone on high security.
Allow outgoing DNS/DHCP in Internet Zone on high security.

Should they be checked to allow Avast to communicate and update automatically?  What port do I need open for Avast to send me updates?

« Last Edit: July 26, 2008, 07:32:21 PM by Annie202b »

Annie202b

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Re: Warnings and Error Messages...Please help
« Reply #11 on: July 28, 2008, 12:16:44 AM »
Problem solved!!!  Thanks for everything!   ;D

Offline DavidR

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Re: Warnings and Error Messages...Please help
« Reply #12 on: July 28, 2008, 01:59:28 AM »
If you could say what you did to solve the problem, you never know it could help others in the future.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Annie202b

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Re: Warnings and Error Messages...Please help
« Reply #13 on: July 28, 2008, 01:57:58 PM »
My proxy setting wasn't correct.  I did this:

Right click on Avast icon in tray
Click on Program Settings
Click on Update (connections)
Click on Proxy

And from there just clicked OK a couple of times.  (I don't want to go into it again cuz I don't want to mess anything up.)

Hope this helps others.   ;D

Offline DavidR

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Re: Warnings and Error Messages...Please help
« Reply #14 on: July 28, 2008, 04:19:00 PM »
Thanks for the update.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security