Avast Home Edition does not Update

[grahamt]

Hi
I am very new to this site only having just discovered it.
I have tried to locate my problem but as I am not a computer techie I am struggling.

I have Microsoft XP on system and have had Avast Home Edition for many months. However, I always get notice to say new version is ready and when I click on the pop-up the response comes back to say "cannot connect to server".

If I attempt to update via the "A" Blue Ball and select update the same response comes back.

Any help/guidance will be greatly appreciated.
Many thanks

Graham Turner

[Lisandro]

Which is your firewall? Is avast.setup allowed to connect the Internet?
Do you have any other antivirus in this computer? Had in the past?

[grahamt]

Tech
Thanks for responding.

I have the Microsoft Firewall in place
No other anti-virus on computer
Previously had AVG
I am not sure of the exact internet connections to insert for the set-up.

Hope this helps you to assist me.
Thanks again

Graham Turner

[Lisandro]

Please, run AVG Remover: http://www.grisoft.com/ww.download-tools

[brianmgb]

Hi all,
My wife has got a similar problem with updating but it is not related to either firewall or any previous antivirus software.My question is can I remove the present version and reinstall the latest (home/frre) version using her original registration code.

[Lisandro]

My question is can I remove the present version and reinstall the latest (home/frre) version using her original registration code.

Yes. I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! version.
6. Boot.
7. Check and post the results.