http://www.pchell.com/virus/uninstallantivir.shtml
bottom half of the page
have your fresh copy of avst downloaded already
also links for remove norton and avg at bottom of page
with avg you need to Download the latest installer and us IT to remove
post back if it finds something that Norton removal tool missed
At first the poster was leaning towards that she did NOT still have NAV 2005 remnants still lingering because supposedly she had used some Norton Removal Tool or somehow officially uninstalled it. But, I got an E-mail from her a while ago confirming that she DID indeed find Norton Files / Folders.
So, so far I told her to first verify if the Control Panel - Add / Remove Programs area reveals any traces of Symantec there. If not, to go verify if in the Start - All Programs ... to see if any Symantec traces are there. And then to download and run the Norton Removal Tool at the bottom of that PCHELL link.
NOW ........ here is where I need to make certain of some things.
Okay, say after she runs the Norton Removal Tool and there are STILL NAV remnants lingering ... are you saying THEN she should run the
Antivir Registry Cleaner? Is that Antivir Registry Cleaner pretty automatic or would she actually have to SELECT Stuff to delete? And you ARE saying this Antivir Registry Cleaner DOES also work for getting rid of Norton, right? She doesn't feel comfortable at all messing in the Registry if SHE has to actually make decisions on manual selections of what to delete.
I'm trying to get her to uninstall both the Norton remnants AND AVG ... and to install avast!. But, ultimately it'll be her call. I'm also trying to convince her to come and register here so that she can get more direct assistance.
By the way, I apologize for what appears that this topic should really have been on the General Topics Forum.