Author Topic: Can't uninstall, open or update Avast!  (Read 3563 times)

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ozconductor

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Can't uninstall, open or update Avast!
« on: September 09, 2008, 09:43:25 PM »
I recently had my computer reconfigured after a virus. I installed Avast to protect against viruses. Now I can't open Avast... it says 'not a valid win32 application'. I try to uninstall and it says 'setiface error 2'. Tried to uninstall with the removal program and it says that Avast is protected and can't be removed. I can't get into Avast at all, can't uninstall or update. I tried to start the computer in safe mode to use the removal program and it will not let me, I can only start it in normal mode. Can someone help? I'm lost...  ???

Offline DavidR

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Re: Can't uninstall, open or update Avast!
« Reply #1 on: September 09, 2008, 10:02:25 PM »
I recently had my computer reconfigured after a virus. I installed Avast to protect against viruses. Now I can't open Avast... it says 'not a valid win32 application'.

Your system is still infected, this is the clue (at least to me) 'not a valid win32 application' so I don't know who cleaned up/reconfigured, see below.

I try to uninstall and it says 'setiface error 2'. Tried to uninstall with the removal program and it says that Avast is protected and can't be removed. I can't get into Avast at all, can't uninstall or update.

The setiface error I guess is also related to the 'not a valid win32 application' error you got.

I tried to start the computer in safe mode to use the removal program and it will not let me, I can only start it in normal mode. Can someone help? I'm lost...  ???

This is also a sign of infection stopping you get into safe mode to deal with infection.
- How to restore Safe Boot.
The malware may have deleted the SafeBoot registry keys.
Here are some options to restore them:

http://didierstevens.wordpress.com/2006/06/26/restoring-safeboot/
http://didierstevens.wordpress.com/2007/02/19/restoring-safe-mode-with-a-reg-file/
Also see http://forum.avast.com/index.php?topic=26554.msg216924#msg216924


avast! Rootkit Scan - Windows Start, Run and copy and paste this command (including the quotes, assumes that you installed avast in the default location) "C:\Program Files\Alwil Software\Avast4\ashQuick.exe" "<RTK>SUPERQUICK" and click OK.

From above, possible rootkit:
This is most likely a rootkit variant called Beagle or Bagel.
Also see, anti-rootkit, detection, removal & protection http://www.antirootkit.com/software/index.htm. Try these as they are some of the more efficient and user friendly anti-rootkit tools.
- Panda Rootkit Cleaner - http://research.pandasoftware.com/blogs/images/AntiRootkit.zip.
- Trend Micro RootkitBuster - http://www.trendmicro.com/download/rbuster.asp
- F-Secure Blacklight may not always be available, http://www.f-secure.com/blacklight
« Last Edit: September 09, 2008, 10:04:39 PM by DavidR »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Lisandro

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Re: Can't uninstall, open or update Avast!
« Reply #2 on: September 10, 2008, 12:49:28 AM »
I suggest full computer on-line scanning before trying to repair avast installation:

Kaspersky (very good detection rates)
ESET NOD32
Trendmicro housecall
F-Secure
BitDefender (free removal of the malware)
The best things in life are free.

Jtaylor83

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Re: Can't uninstall, open or update Avast!
« Reply #3 on: September 10, 2008, 02:12:38 AM »
I agree. Better yet, use Dr. Web CureIt (on-demand only).