Author Topic: I got Problem  (Read 4775 times)

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gallusik

  • Guest
I got Problem
« on: April 13, 2004, 10:44:09 AM »
My Avast4! found Virus. It gives me some choses. When I click on "totally delete the virus" (i have polish version that I don't know how to in names on english) my Avast: "file is misses. the cleaner is not found". I got WinXP SP1 and Administration acces. What should I do to repair it?

whocares

  • Guest
Re:I got Problem
« Reply #1 on: April 13, 2004, 01:16:24 PM »
Hi,

please tell us exactly which Virus was found, and where (full path/folder/filename).
See avast's report/Log for this info

try booting in SafeMode (F8-Boot) and repairing the infected file there, or moving it to the chest..

P.S.: This sounds also as if your avast could be damaged; you might want to try repairing it via control panel -> Software/programs -> Uninstall avast -> repair

 ;)

Offline igor

  • Avast team
  • Serious Graphoman
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  • Posts: 11849
    • AVAST Software
Re:I got Problem
« Reply #2 on: April 13, 2004, 01:51:46 PM »
Did you delete any files from the TEMP folder recently?
Can you find a file called clnr0.dll anywhere on your disk?

gallusik

  • Guest
Re:I got Problem
« Reply #3 on: April 13, 2004, 10:07:25 PM »
VIRUS: WIN32:Netsky
in "TEMP" folder
I delete it but it comes back in few days with POST.
I Can't find a file called clnr0.dll on my disk.

Offline Lisandro

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Re:I got Problem
« Reply #4 on: April 14, 2004, 04:53:41 AM »
VIRUS: WIN32:Netsky
in "TEMP" folder
I delete it but it comes back in few days with POST.
I Can't find a file called clnr0.dll on my disk.

clnr0.dll is the avast! cleaner... so this is why you have this error message: "file is misses. the cleaner is not found". Did you repair avast! installation as whocares said?
The best things in life are free.

gallusik

  • Guest
Re:I got Problem
« Reply #5 on: April 14, 2004, 08:26:26 AM »
YES.
now it is in my temp
thnx