Avast 4.8 updates stopped working Win98SE

[Paul White]

Hello
I Hope you can help i have been using Avast for some time now and been really happy with it thanks 

But its stopped updating?
My OS is Windows 98 [Version 4.10.2222]
Avast is current version 4.8.1229

The error log is below.

I dont know if it helps but I have unistalled and re installed during the re install I got the same sort of issue and Avast wouldnt install untill i dropped my web connection thus stopping the installer doing the web update as part of the install.

please let me know if you need anything else
Thanks in advance
Paul

21.10.2008 22:51:21 general: Started: 21.10.2008, 22:51:21
21.10.2008 22:51:21 general: Running setup_av_pro-4cd (1229)
21.10.2008 22:51:21 system: Operating system: Windows98 ver 4.10, build 2222 [ A ]
21.10.2008 22:51:21 system: Memory: 77% load. Phys:27240/130524K free, Page:1836372/1966624K free, Virt:2073280/2093056K free
21.10.2008 22:51:21 system: Computer WinName: A7D6D5
21.10.2008 22:51:21 system: Windows Net User: Paul White
21.10.2008 22:51:21 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress 
21.10.2008 22:51:21 general: DldSrc set to inet
21.10.2008 22:51:21 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
21.10.2008 22:51:21 general: Old version: 4cd (1229)
21.10.2008 22:51:21 system: Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a65741 (14813M free)
21.10.2008 22:51:21 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
21.10.2008 22:51:21 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1229;p)
21.10.2008 22:52:17 system: Computer DnsName: a7d6d5
21.10.2008 22:52:17 system: Computer Ip Addr: 192.168.1.3
21.10.2008 22:52:17 system: Installed in: C:\Program Files\Alwil Software\Avast4 (14837M free)
21.10.2008 22:52:17 internet: SYNCER: Type: use IE settings
21.10.2008 22:52:17 internet: SYNCER: Auth: another authentication, use WinInet
21.10.2008 22:52:17 package: Part prg_av_pro-4cd is installed
21.10.2008 22:52:17 package: Part vps-8092300 is installed
21.10.2008 22:52:17 package: Part news-4b is installed
21.10.2008 22:52:17 package: Part setup_av_pro-4cd is installed
21.10.2008 22:52:17 package: Part jrog-4d is installed
21.10.2008 22:52:17 general: Old version: 4cd (1229)
21.10.2008 22:52:43 file: SetExistingFilesBitmap: 1053->127->127
21.10.2008 22:52:43 general: GUID: 4a0aa8e0-9fc1-11dd-b864-00008642446b
21.10.2008 22:52:44 general: Server definition(s) loaded for 'main': 203 (maintenance:0)
21.10.2008 22:52:44 general: SelectCurrent: selected server 'Download639 AVAST Server' from 'main'
21.10.2008 22:52:44 internet: SYNCER: Type: use IE settings
21.10.2008 22:52:44 internet: SYNCER: Auth: another authentication, use WinInet
21.10.2008 22:52:45 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
21.10.2008 22:52:45 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
21.10.2008 22:52:45 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
21.10.2008 22:52:45 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
21.10.2008 22:52:45 general: progress thread start
21.10.2008 22:52:45 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1229;f)
21.10.2008 22:52:46 internet: Used server: http://download639.avast.com/iavs4x
21.10.2008 22:52:47 internet: Used server: http://download639.avast.com/iavs4x
21.10.2008 22:52:47 file: GetFileWithRetry: servers.def.vpu downloaded .
21.10.2008 22:52:47 general: Server definition(s) loaded for 'main': 203 (maintenance:0)
21.10.2008 22:52:47 general: SelectCurrent: selected server 'Download202 AVAST Server' from 'main'
21.10.2008 22:52:47 internet: SYNCER: Type: use IE settings
21.10.2008 22:52:47 internet: SYNCER: Auth: another authentication, use WinInet
21.10.2008 22:52:48 internet: Used server: http://download202.avast.com/iavs4x
21.10.2008 22:52:48 internet: Used server: http://download202.avast.com/iavs4x
21.10.2008 22:52:48 file: GetFileWithRetry: prod-av_pro.vpu downloaded .
21.10.2008 22:52:48 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
21.10.2008 22:52:48 package: LoadPartInfo: jrog = jrog-51 returned 00000000
21.10.2008 22:52:48 package: LoadPartInfo: news = news-4b returned 00000000
21.10.2008 22:52:48 package: LoadPartInfo: program = prg_av_pro-4cd returned 00000000
21.10.2008 22:52:48 package: LoadPartInfo: setup = setup_av_pro-4cd returned 00000000
21.10.2008 22:52:48 package: LoadPartInfo: vps = vps-8102100 returned 00000000
21.10.2008 22:52:48 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
21.10.2008 22:52:49 internet: Used server: http://download202.avast.com/iavs4x
21.10.2008 22:52:49 file: GetFileWithRetry: part-vps-8102100.vpu downloaded  and verified
21.10.2008 22:52:49 package: Part vps-8102100 was set to be installed
21.10.2008 22:52:49 package: DeleteObsoletePackages: Removed part-vps-8092300.vpu
21.10.2008 22:52:49 internet: Used server: http://download202.avast.com/iavs4x
21.10.2008 22:52:49 file: GetFileWithRetry: part-jrog-51.vpu downloaded  and verified
21.10.2008 22:52:49 package: Part jrog-51 was set to be installed
21.10.2008 22:52:49 package: DeleteObsoletePackages: Removed part-jrog-4d.vpu
21.10.2008 22:52:49 package: LoadPackageInfo: loaded 'av_pro_hlp413', 2 subversions
21.10.2008 22:52:49 package: LoadPackageInfo: loaded 'av_pro_hlp414', 2 subversions
21.10.2008 22:52:49 package: LoadPackageInfo: loaded 'winsys', 3 subversions

I chopped a bit out to  get by char limit

21.10.2008 22:54:46 package: PerformDiff: Ok
21.10.2008 22:54:46 internet: Used server: http://download202.avast.com/iavs4x
21.10.2008 22:54:46 file: GetFileWithRetry: vps-8102100-8102000.vpu downloaded  and verified
21.10.2008 22:54:46 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8102100-8102000.vpu, returned 0x00000000
21.10.2008 22:54:47 package: PerformDiff: Ok
21.10.2008 22:55:30 package: ERROR PerformPkgDiff: SaveFullPackage(C:\Program Files\Alwil Software\Avast4\Setup\vps-8102100.vpu) failed, error 0x00000005
21.10.2008 22:55:31 general: Err:Access is denied.

[Lisandro]

Please, post the last 200-250 lines of avast log (C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log)... seems that you don't have access to the files (error 5).

21.10.2008 22:55:30 package: ERROR PerformPkgDiff: SaveFullPackage(C:\Program Files\Alwil Software\Avast4\Setup\vps-8102100.vpu) failed, error 0x00000005
21.10.2008 22:55:31 general: Err:Access is denied.

Do you use any other antivirus in your computer?

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).

[j_secreto]

Hi, I have the same problem. My Pc is Pentium II with 128 MB ram and same versions of windows and avast. There isn't any other antivirus. The only others things installed are office 2000, acrobat reader 5 and bsplayer.
My log file is essentially the same. Really would appreciate any solution. Thanks in advance.

Jorge

[Lisandro]

My log file is essentially the same.

Well... the log was inconclusive as it was NOT the latest lines of it...
Your log can be the same... each computer a different log and situation.
We can't help further without knowing what is happening...

[j_secreto]

sorry, i forgot to explain what i did.
I did a plain repartition, format and reinstall of SO, installed office 2000, acrobat, and bsplayer and, finally tried to install avast spanish. Finished with the error. Reinstalled, same result. Uninstalled with the uninstaller downloaded from the web, and reinstalled again. Same result. Rename the folder of avast and installed the english version.
Success. (Half of success) But, when i tried to run the program it complained about missed dlls. I copied all dlls from spanish version and then another quarter of success. Now the program run but can't update. Same old error. It says that has been denied access, trying to update the vpu file, in win98 who doesn't enforce this right for users. Seems like  another process had it opened "rw, deny all".
TIA again.

Jorge

[Lisandro]

Which avast version were you trying to install?
Were you installing in the default path? Both of the setups?

Manually copying files won't help. I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! version.
6. Boot.
7. Check and post the results.

[nightshade]

Just thought to say that I have the beta version 4.8. 1263 and it updates fine on Windows 98 S.E

[DavidR]

Well there is a beta refresh out now, version 4.8.1266.

[igor]

I believe we've already seen a similar problem before... it's rather strange, seems to be caused by Win9x disk drivers or something similar. When avast! tries to save a big file to disk (such as the VPS package, which grew quite a lot over the past few months), and it tries to save it in one big call - the operation fails. When this one big write is split into several smaller ones, it's saved successfully...

I also suggest to update to the latest beta - I believe the workaround should be included there.

[Paul White]

  beta seems to have done the trick thanks again and keep up the good work 

[jayfl]

I'm getting the same error trying to install Avast for the first time. It won't write to the program files folder (I posted in a separate topic). My problem is that I can't use the beta since I can't get the program to install at all. I've already tried running the Uninstall utility.

[igor]

Well, you might find an older avast! version somewhere on the net, install it (hopefully successfully), and then update it to the beta.
Or, if you wait for a few days, the final update should be released.

[Lisandro]

Well, you might find an older avast! version somewhere on the net.

Old versions: http://filehippo.com/download_avast_antivirus/

[jayfl]

That would have been my next option (or waiting for the beta) but I managed to install it booting into safe mode (so I'm assuming some program was running that was blocking it). I couldn't get it to update - same problem as the OP, but I updated to the latest beta and it's working fine.

Thanks!