Installing avast! 4.8 across multiple accounts on same computer

[UKDave]

Dear Tech - first lines

27.12.2008   10:12:59.000   1230372779   system   Computer WinName: HPT530
27.12.2008   10:12:59.000   1230372779   system   Windows Net User: HPT530\Owner
27.12.2008   10:12:59.000   1230372779   general   Cmdline: /sfx /sfxstorage "C:\DOCUME~1\Owner\LOCALS~1\Temp\_av_sfx.tm~a00220"  /srcpath "C:\DOCUME~1\ALLUSE~1\DOCUME~1\DOWNLO~1" /sfxname "setupeng"
27.12.2008   10:12:59.000   1230372779   general   DldSrc set to sfx
27.12.2008   10:12:59.000   1230372779   general   Old version: ffffffff (-1)
27.12.2008   10:12:59.000   1230372779   general   Install check: SetupVersion does NOT exist
27.12.2008   10:12:59.000   1230372779   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
27.12.2008   10:12:59.000   1230372779   registry   Get registry: Software\Microsoft\Internet Explorer\Version=7.0.5730.11
27.12.2008   10:12:59.000   1230372779   general   Operation set to INST_OP_INSTALL
27.12.2008   10:12:59.000   1230372779   general   GUID: 7f1ac50d-3442-4bb9-a7f0-ac012f8bea12
27.12.2008   10:12:59.000   1230372779   general   SelectCurrent: selected server 'tmp sfx storage' from 'sfx'
27.12.2008   10:12:59.000   1230372779   internet   SYNCER: Type: use IE settings
27.12.2008   10:12:59.000   1230372779   internet   SYNCER: Auth: another authentication, use WinInet
27.12.2008   10:14:07.000   1230372847   file   Destination folder: C:\Documents and Settings\All Users
27.12.2008   10:14:26.000   1230372866   file   Destination folder: C:\Program Files\Alwil Software\Avast4
27.12.2008   10:14:26.000   1230372866   package   LoadProductVpu: C:\DOCUME~1\Owner\LOCALS~1\Temp\_av_sfx.tm~a00220\prod-av_pro.vpu
27.12.2008   10:14:27.000   1230372867   package   LoadPartInfo: jrog = jrog-81 returned 00000000
27.12.2008   10:14:27.000   1230372867   package   LoadPartInfo: news = news-4b returned 00000000
27.12.2008   10:14:27.000   1230372867   package   LoadPartInfo: program = prg_av_pro-510 returned 00000000
27.12.2008   10:14:27.000   1230372867   package   LoadPartInfo: setup = setup_av_pro-510 returned 00000000
27.12.2008   10:14:27.000   1230372867   package   LoadPartInfo: vps = vps-8121900 returned 00000000
27.12.2008   10:14:27.000   1230372867   package   LoadProductVpu: C:\DOCUME~1\Owner\LOCALS~1\Temp\_av_sfx.tm~a00220\prod-av_pro.vpu ended with 00000000
27.12.2008   10:14:27.000   1230372867   package   Part prg_av_pro-510 was set to be installed
27.12.2008   10:14:27.000   1230372867   package   Part vps-8121900 was set to be installed
27.12.2008   10:14:27.000   1230372867   package   Part news-4b was set to be installed
27.12.2008   10:14:27.000   1230372867   package   Part setup_av_pro-510 was set to be installed
27.12.2008   10:14:27.000   1230372867   package   Part jrog-81 was set to be installed
27.12.2008   10:14:27.000   1230372867   package   FilterOutExistingFiles: 153 & 0 = 153
27.12.2008   10:14:27.000   1230372867   package   IsFullOkay: setif_av_pro-510.vpu - not okay (doesn't exist)
.
.

[Lisandro]

Dear Tech - first lines

You must post the last (not the first) lines...

The last I need...

[UKDave]

Dear Tech - appreciate your support here but you are losing me sorry. First you asked for the last lines of the log so I posted them (up to the the 10k forum limit). Then you asked for the first lines which I posted. Now you ask for the first lines again. What is it that you are looking for in the setup log? Am I sending you the wrong first and last lines ?

Thanks

[Lisandro]

Then you asked for the first lines

I never did that...

Now you ask for the first lines again.

No... I never asked the first ones, but the last ones...

[DavidR]

The setup file appends entries to the existing content, so the last lines in the setup.log are the most recent (chronologically and would relate to your recent problem) and the ones Tech has been asking for are the last ones in the file.

[UKDave]

  Sorry Tech - obviously my mistake when you asked again for the last lines I didn't realise some had been chopped off the end.
 
So here's today's log...last lines this time  

upto 10k limit...

30.12.2008   18:47:54.000   1230662874   internet   SYNCER: Type: use IE settings
30.12.2008   18:47:54.000   1230662874   internet   SYNCER: Auth: another authentication, use WinInet
30.12.2008   18:47:54.000   1230662874   package   Part prg_av_pro-510 is installed
30.12.2008   18:47:54.000   1230662874   package   Part vps-8122900 is installed
30.12.2008   18:47:54.000   1230662874   package   Part news-4b is installed
30.12.2008   18:47:54.000   1230662874   package   Part setup_av_pro-510 is installed
30.12.2008   18:47:54.000   1230662874   package   Part jrog-88 is installed
30.12.2008   18:47:54.000   1230662874   general   Old version: 510 (1296)
30.12.2008   18:47:54.000   1230662874   general   GUID: 7f1ac50d-3442-4bb9-a7f0-ac012f8bea12
30.12.2008   18:47:57.000   1230662877   general   Server definition(s) loaded for 'main': 202 (maintenance:0)
30.12.2008   18:47:57.000   1230662877   general   SelectCurrent: selected server 'Download211 AVAST Server' from 'main'
30.12.2008   18:47:57.000   1230662877   internet   SYNCER: Type: use IE settings
30.12.2008   18:47:57.000   1230662877   internet   SYNCER: Auth: another authentication, use WinInet
30.12.2008   18:47:57.000   1230662877   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1296;f)
30.12.2008   18:48:03.000   1230662883   internet   Used server: http://75.126.203.69/iavs4x
30.12.2008   18:48:07.000   1230662887   general   Server definition(s) loaded for 'main': 202 (maintenance:0)
30.12.2008   18:48:07.000   1230662887   general   SelectCurrent: selected server 'Download603 AVAST Server' from 'main'
30.12.2008   18:48:07.000   1230662887   internet   SYNCER: Type: use IE settings
30.12.2008   18:48:07.000   1230662887   internet   SYNCER: Auth: another authentication, use WinInet
30.12.2008   18:48:07.000   1230662887   internet   Used server: http://download603.avast.com/iavs4x
30.12.2008   18:48:07.000   1230662887   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
30.12.2008   18:48:07.000   1230662887   package   LoadPartInfo: jrog = jrog-8c returned 00000000
30.12.2008   18:48:07.000   1230662887   package   LoadPartInfo: news = news-4b returned 00000000
30.12.2008   18:48:07.000   1230662887   package   LoadPartInfo: program = prg_av_pro-510 returned 00000000
30.12.2008   18:48:07.000   1230662887   package   LoadPartInfo: setup = setup_av_pro-510 returned 00000000
30.12.2008   18:48:07.000   1230662887   package   LoadPartInfo: vps = vps-8123000 returned 00000000
30.12.2008   18:48:07.000   1230662887   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
30.12.2008   18:48:08.000   1230662888   internet   Used server: http://download603.avast.com/iavs4x
30.12.2008   18:48:08.000   1230662888   file   GetFileWithRetry: part-vps-8123000.vpu downloaded  and verified
30.12.2008   18:48:08.000   1230662888   package   Part vps-8123000 was set to be installed
30.12.2008   18:48:08.000   1230662888   package   DeleteObsoletePackages: Removed part-vps-8122900.vpu
30.12.2008   18:48:08.000   1230662888   general   Part of license key: W66088280H6200A1106
30.12.2008   18:48:08.000   1230662888   package   IsFullOkay: vps-8123000.vpu - not okay (doesn't exist)
30.12.2008   18:48:08.000   1230662888   package   IsFullOkay: vpsm-8123000.vpu - not okay (doesn't exist)
30.12.2008   18:48:08.000   1230662888   package   IsFullOkay: vpsm-8123000.vpu - not okay (doesn't exist)
30.12.2008   18:48:08.000   1230662888   package   Packages before download
30.12.2008   18:48:09.000   1230662889   package   Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vps-8122900.vpu, size: 20697530. md5: CA83EEFD6DA607D19D2BA2D951128FC0, computemd5 returned 0x00000000, sig: A24AAD8552F134B68A7420216C527105EA038D389B1521FAC1123CDA50B2E2B7ECBE6B0149C2664C returned 0x00000000
30.12.2008   18:48:09.000   1230662889   package   Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-8122900.vpu, size: 133. md5: BDD765AE6B98637615F29793020FFDAB, computemd5 returned 0x00000000, sig: 710040583A9E0CFE1BDEAFD751670497A724E7DC270813F2807B41A4FDF372382352C6473EA5BCB8 returned 0x00000000
30.12.2008   18:48:11.000   1230662891   internet   Used server: http://download603.avast.com/iavs4x
30.12.2008   18:48:11.000   1230662891   file   GetFileWithRetry: vps-8123000-8122900.vpu downloaded  and verified
30.12.2008   18:48:11.000   1230662891   package   DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8123000-8122900.vpu, returned 0x00000000
30.12.2008   18:48:14.000   1230662894   package   PerformDiff: Ok
30.12.2008   18:48:58.000   1230662938   package   DeleteObsoletePackages: Removed vps-8122900.vpu
30.12.2008   18:48:59.000   1230662939   internet   Used server: http://download603.avast.com/iavs4x
30.12.2008   18:48:59.000   1230662939   file   GetFileWithRetry: vpsm-8123000.vpu downloaded  and verified
30.12.2008   18:48:59.000   1230662939   package   DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-8123000.vpu, returned 0x00000000
30.12.2008   18:48:59.000   1230662939   package   DeleteObsoletePackages: Removed vpsm-8122900.vpu
30.12.2008   18:48:59.000   1230662939   package   Transferred: files 5, bytes 94753, time 10187 ms
30.12.2008   18:48:59.000   1230662939   package   Retries: total 0, files 0, servers 2
30.12.2008   18:48:59.000   1230662939   package   Submit: files 0, bytes 0, time 0 ms
30.12.2008   18:48:59.000   1230662939   package   Submit success: files 0, bytes 0, time 0 ms
30.12.2008   18:48:59.000   1230662939   internet   Sending stats 'http://download603.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
30.12.2008   18:48:59.000   1230662939   file   NeedReboot=false
30.12.2008   18:48:59.000   1230662939   general   Return code: 0x20000000 [Something done]
30.12.2008   18:48:59.000   1230662939   general   Stopped: 30.12.2008, 18:48:59


30.12.2008   18:48:59.000   1230662939   general   Started: 30.12.2008, 18:48:59
30.12.2008   18:48:59.000   1230662939   general   Running setup_av_pro-510 (1296)
30.12.2008   18:48:59.000   1230662939   system   Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
30.12.2008   18:48:59.000   1230662939   system   Memory: 69% load. Phys:161128/523760K free, Page:1141300/1541164K free, Virt:2069356/2097024K free
30.12.2008   18:48:59.000   1230662939   system   Computer WinName: HPT530
30.12.2008   18:48:59.000   1230662939   system   Windows Net User: SYSTEM
30.12.2008   18:49:00.000   1230662940   general   Cmdline: /refresh /noreboot /updatevps /verysilent  /limitcpu  
30.12.2008   18:49:00.000   1230662940   general   Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
30.12.2008   18:49:00.000   1230662940   general   Old version: 510 (1296)
30.12.2008   18:49:00.000   1230662940   system   Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a03512 (80252M free)
30.12.2008   18:49:00.000   1230662940   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
30.12.2008   18:49:00.000   1230662940   system   Installed in: C:\Program Files\Alwil Software\Avast4 (80252M free)
30.12.2008   18:49:00.000   1230662940   internet   SYNCER: Type: use IE settings
30.12.2008   18:49:00.000   1230662940   internet   SYNCER: Auth: another authentication, use WinInet
30.12.2008   18:49:00.000   1230662940   package   Part prg_av_pro-510 is installed
30.12.2008   18:49:00.000   1230662940   package   Part vps-8123000 is installed
30.12.2008   18:49:00.000   1230662940   package   Part news-4b is installed
30.12.2008   18:49:00.000   1230662940   package   Part setup_av_pro-510 is installed
30.12.2008   18:49:00.000   1230662940   package   Part jrog-88 is installed
30.12.2008   18:49:00.000   1230662940   general   Old version: 510 (1296)
30.12.2008   18:49:00.000   1230662940   general   GUID: 7f1ac50d-3442-4bb9-a7f0-ac012f8bea12
30.12.2008   18:49:00.000   1230662940   general   Entering:UpdateInstallPackages
30.12.2008   18:49:00.000   1230662940   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
30.12.2008   18:49:00.000   1230662940   package   LoadPartInfo: jrog = jrog-8c returned 00000000
30.12.2008   18:49:00.000   1230662940   package   LoadPartInfo: news = news-4b returned 00000000
30.12.2008   18:49:00.000   1230662940   package   LoadPartInfo: program = prg_av_pro-510 returned 00000000
30.12.2008   18:49:00.000   1230662940   package   LoadPartInfo: setup = setup_av_pro-510 returned 00000000
30.12.2008   18:49:00.000   1230662940   package   LoadPartInfo: vps = vps-8123000 returned 00000000
30.12.2008   18:49:00.000   1230662940   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
30.12.2008   18:49:00.000   1230662940   package   ArePartsInstallable: 1
30.12.2008   18:50:10.000   1230663010   package   vps: updated [8123000]
30.12.2008   18:50:10.000   1230663010   package   Transferred: files 0, bytes 0, time 0 ms
30.12.2008   18:50:10.000   1230663010   package   Retries: total 0, files 0, servers 0
30.12.2008   18:50:10.000   1230663010   file   NeedReboot=false
30.12.2008   18:50:10.000   1230663010   general   Return code: 0x20000000 [Something done]
30.12.2008   18:50:10.000   1230663010   general   Stopped: 30.12.2008, 18:50:10

Thanks





 

[Lisandro]

30.12.2008   18:48:07.000   1230662887   package   LoadPartInfo: vps = vps-8123000 returned 00000000

Means that you have the last vps (virus database file): 2008-12-30 update 00 of this day. It's ok.

30.12.2008   18:48:59.000   1230662939   package   Transferred: files 5, bytes 94753, time 10187 ms

Seems files are being downloaded and your update is working...

The license key seems ok also...
Strange I can't understand what's wrong!

[UKDave]

  Thanks Tech - does Avast need to be loaded in a common area? or is it OK where it is C:MyComputer/Program Files? I am surprised that as Avast is running from boot time, why does it try to do a registration key check when simply changing user. Is it something in the way the start-up accounts for XP are working. It's as though Avast.exe or whatever is being called each time when it is already running. Like it's seeing each account separately.

Thanks

[Lisandro]

Thanks Tech - does Avast need to be loaded in a common area? or is it OK where it is C:MyComputer/Program Files?

avast could be installed in any folder (better non accented characters in the name).

I am surprised that as Avast is running from boot time, why does it try to do a registration key check when simply changing user.

I'm not following you... avast won't ask the key if you change the user if you have already added the license key in the administrator account.

[UKDave]

I totally agree, very confusing - fyi it's not asking for the key only saying that it's not entered - which obviously it is according to the setup log.

I think I give up - it's either a MS or an Awil problem...

[sideman44]

I installed avast! Home last night, as administrator. When I log in on my kids' accounts (restricted users) I don't get any error messages, but I don't see the Avast icon in the system tray. I don't see it in the process list either. Is it running and I just don't see it on the restricted accounts, or what?

[Lisandro]

I don't see it in the process list either.

The process list should show process for all users.
Maybe you can test Process Explorer from Microsoft and check for list processes of all users.

The icon should be there.
1. Check the option in the Appearance tab of settings.
or
2. Repair your avast installation through Control Panel.
or
3. Make a link to ashdisp.exe in your startup folder
or

If that does not help, please, uninstall, boot, install again, boot.

What other security based software do you have that might block new startup entries, e.g. Spybot S&D (TeaTimer), AdAware (AdWatch), SpySweeper, Spyware Doctor (StartUpGuard), PrevX, WinPatrol, ProcessGuard, etc.?

[CharleyO]

I don't see it in the process list either.

The process list should show process for all users.
Maybe you can test Process Explorer from Microsoft and check for list processes of all users.

If sideman44 is using XP(don't know about Vista but probably the same), he may need to check the box at the lower left of the Task Manager to enable showing processes of all users. See the image below. Click it to enlarge.

[Lisandro]

CharleyO, does this work (I mean, is it enabled or grayed out) with non-admin users?

[sideman44]

Ok, I uninstalled avast and Spybot, rebooted, installed avast (but not Spybot), booted, etc. Now the processes are shown for all users, but the system tray icon apparently shows up for admin accounts only. I promoted one account to check, and sure enough, the icon showed up. But, as long as Avast is running I don't really care if the icon shows up or not. Any reason I should?

On my first restart after reinstalling Avast, I got the RPC error from AAVM. I followed the steps in the faq on this, and found that Avast was set for automatic start, but had not started. I started it manually successfully, and it has restarted automatically on every reboot since. Seems odd, but again, as long as it works....

Thanks for your help!