Installing avast! 4.8 across multiple accounts on same computer

[wjvanbeek]

Feeling pretty brain dead.  I have XP SP3 and have 4.8 running on my account.  On the other accounts on the computer, I tried to use the same key but keep getting told that the key is invalid.  What should I be doing?

Bill

[alanrf]

avast runs globally on the systems on which you install it.  avast is not configurable on a per account basis.

[wjvanbeek]

I understand the global nature of avast but...

1.  the original install was done under my account.
2.  when account #2 logs on, avast puts up a window that says the key is invalid
3.  when account #3 logs on, the same thing happens as #2.

From a layman's point of view, I would suspect that something is not installed correctly.  Thoughts?

Bill

[Lisandro]

Are there more than one administrator account? Sometimes avast does not work well in this environment.
The registration must be done with admin rights. As Alan said, no settings per user basis.

[wjvanbeek]

I did verify that there is only 1 administrator account.  The other accounts have limited access.  When starting up the other accounts, the avast splash signifying an invalid key is displayed.  I did check and clearly see that the ash... processes are running in Task Manager.

Any thoughts before I uninstall and reinstall avast again?

Bll

[CharleyO]

***

Welcome to the forums,  wjvanbeek.   

When avast is installed, be sure it is installed using the administrator account.


***

[igor]

Also, the license key has to be entered under administrator account.

[Lisandro]

I did verify that there is only 1 administrator account.

So, it should work without problems.

[wjvanbeek]

Will uninstall and reinstall later tonight, totally under the admin account.  Will let the group know how we are doing.

Bill

[UKDave]

Me too - same problem. Installed as Owner Administrator in the C/Program files directory. Registration key entered as Owner Administrator. Checked there are no other admin accounts. Still get message "no license key entered"  on the 3 other accounts apart from Owner account. Have tried installing in the shared all user area of c: still no difference. Uninstalled - reinstalled many times stiill doesn't seem to get rid of message.  Any help please.

[Lisandro]

I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! version.
6. Boot.
7. Check and post the results.

How many accounts are there with admin rights?

[UKDave]

Dear Tech - there's only one admin account, the machine owner and this is where Avast has been installed from. I have done numerous uninstalls. 

By the way the Avast uninstaller won't work for me it says to turn off the safe protect mode of avast which doesn't seem to work if you tick the box in the troubleshooter menu. Only way I have found to use the Avast util is to uninstall from the control panel  add/remove  - then use the Avast util to clean up.

But still no change after reinstall - same messages in the other accounts - licence key invalid - not sure I understand why this even comes up if Avast is global. It's as though the other accounts are trying to load Avast independently.

So same problem exists. Have you tried this yourself? Do you have Avast running on XP Home edition across multiple accounts?

[Lisandro]

Do you have Avast running on XP Home edition across multiple accounts?

For sure. I've used this configuration (multiple users accounts) a lot of times.
Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

[UKDave]

Dear Tech - thanks as requested as much as I can post upto the 10000 character limit





28.12.2008   16:29:56.000   1230481796   general   Started: 28.12.2008, 16:29:56
28.12.2008   16:29:56.000   1230481796   general   Running setup_av_pro-510 (1296)
28.12.2008   16:29:56.000   1230481796   system   Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
28.12.2008   16:29:56.000   1230481796   system   Memory: 69% load. Phys:158540/523760K free, Page:1170884/1541164K free, Virt:2069356/2097024K free
28.12.2008   16:29:56.000   1230481796   system   Computer WinName: HPT530
28.12.2008   16:29:56.000   1230481796   system   Windows Net User: SYSTEM
28.12.2008   16:29:56.000   1230481796   general   Cmdline: /downloadpkgs /noreboot /updatevps /verysilent  /limitcpu  
28.12.2008   16:29:56.000   1230481796   general   DldSrc set to inet
28.12.2008   16:29:56.000   1230481796   general   Operation set to INST_OP_UPDATE_GET_PACKAGES
28.12.2008   16:29:56.000   1230481796   general   Old version: 510 (1296)
28.12.2008   16:29:56.000   1230481796   system   Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a03588 (80283M free)
28.12.2008   16:29:56.000   1230481796   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
28.12.2008   16:29:56.000   1230481796   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1296;p)
28.12.2008   16:29:56.000   1230481796   system   Computer DnsName: HPT530
28.12.2008   16:29:56.000   1230481796   system   Computer Ip Addr: 192.168.0.2
28.12.2008   16:29:56.000   1230481796   system   Installed in: C:\Program Files\Alwil Software\Avast4 (80283M free)
28.12.2008   16:29:56.000   1230481796   internet   SYNCER: Type: use IE settings
28.12.2008   16:29:56.000   1230481796   internet   SYNCER: Auth: another authentication, use WinInet
28.12.2008   16:29:56.000   1230481796   package   Part prg_av_pro-510 is installed
28.12.2008   16:29:56.000   1230481796   package   Part vps-8122700 is installed
28.12.2008   16:29:56.000   1230481796   package   Part news-4b is installed
28.12.2008   16:29:56.000   1230481796   package   Part setup_av_pro-510 is installed
28.12.2008   16:29:56.000   1230481796   package   Part jrog-88 is installed
28.12.2008   16:29:56.000   1230481796   general   Old version: 510 (1296)
28.12.2008   16:29:56.000   1230481796   general   GUID: 7f1ac50d-3442-4bb9-a7f0-ac012f8bea12
28.12.2008   16:30:00.000   1230481800   general   Server definition(s) loaded for 'main': 202 (maintenance:0)
28.12.2008   16:30:00.000   1230481800   general   SelectCurrent: selected server 'Download630 AVAST Server' from 'main'
28.12.2008   16:30:00.000   1230481800   internet   SYNCER: Type: use IE settings
28.12.2008   16:30:00.000   1230481800   internet   SYNCER: Auth: another authentication, use WinInet
28.12.2008   16:30:00.000   1230481800   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1296;f)
28.12.2008   16:30:05.000   1230481805   internet   Used server: http://download630.avast.com/iavs4x
28.12.2008   16:30:09.000   1230481809   general   Server definition(s) loaded for 'main': 202 (maintenance:0)
28.12.2008   16:30:09.000   1230481809   general   SelectCurrent: selected server 'Download938 AVAST Server' from 'main'
28.12.2008   16:30:09.000   1230481809   internet   SYNCER: Type: use IE settings
28.12.2008   16:30:09.000   1230481809   internet   SYNCER: Auth: another authentication, use WinInet
28.12.2008   16:30:09.000   1230481809   internet   Used server: http://74.54.25.50/iavs4x
28.12.2008   16:30:09.000   1230481809   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
28.12.2008   16:30:09.000   1230481809   package   LoadPartInfo: jrog = jrog-8a returned 00000000
28.12.2008   16:30:09.000   1230481809   package   LoadPartInfo: news = news-4b returned 00000000
28.12.2008   16:30:09.000   1230481809   package   LoadPartInfo: program = prg_av_pro-510 returned 00000000
28.12.2008   16:30:09.000   1230481809   package   LoadPartInfo: setup = setup_av_pro-510 returned 00000000
28.12.2008   16:30:09.000   1230481809   package   LoadPartInfo: vps = vps-8122800 returned 00000000
28.12.2008   16:30:09.000   1230481809   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
28.12.2008   16:30:09.000   1230481809   internet   Used server: http://74.54.25.50/iavs4x
28.12.2008   16:30:10.000   1230481810   file   GetFileWithRetry: part-vps-8122800.vpu downloaded  and verified
28.12.2008   16:30:10.000   1230481810   package   Part vps-8122800 was set to be installed
28.12.2008   16:30:10.000   1230481810   package   DeleteObsoletePackages: Removed part-vps-8122700.vpu
28.12.2008   16:30:10.000   1230481810   general   Part of license key: W66088280H6200A1106
28.12.2008   16:30:10.000   1230481810   package   IsFullOkay: vps-8122800.vpu - not okay (doesn't exist)
28.12.2008   16:30:10.000   1230481810   package   IsFullOkay: vpsm-8122800.vpu - not okay (doesn't exist)
28.12.2008   16:30:10.000   1230481810   package   IsFullOkay: vpsm-8122800.vpu - not okay (doesn't exist)
28.12.2008   16:30:10.000   1230481810   package   Packages before download
28.12.2008   16:30:11.000   1230481811   package   Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vps-8122700.vpu, size: 20661656. md5: 6EC8745587A243CB6B218467710C8871, computemd5 returned 0x00000000, sig: 4EBB2DA78069B293F72CBB70799FBEFDBECEE08C396D311AA047205C04DC3848543D104CE5898539 returned 0x00000000
28.12.2008   16:30:11.000   1230481811   package   Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-8122700.vpu, size: 133. md5: BACD17E3AEF99016708F54E23F8A8565, computemd5 returned 0x00000000, sig: 63561F83F4B98524BE21F702999A08E396D305FA5F6457F835CAA1F1016AA5B5AE4BE80B17024839 returned 0x00000000
28.12.2008   16:30:11.000   1230481811   internet   Used server: http://74.54.25.50/iavs4x
28.12.2008   16:30:11.000   1230481811   file   GetFileWithRetry: vps-8122800-8122700.vpu downloaded  and verified
28.12.2008   16:30:11.000   1230481811   package   DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8122800-8122700.vpu, returned 0x00000000
28.12.2008   16:30:14.000   1230481814   package   PerformDiff: Ok
28.12.2008   16:31:00.000   1230481860   package   DeleteObsoletePackages: Removed vps-8122700.vpu
28.12.2008   16:31:00.000   1230481860   internet   Used server: http://74.54.25.50/iavs4x
28.12.2008   16:31:00.000   1230481860   file   GetFileWithRetry: vpsm-8122800.vpu downloaded  and verified
28.12.2008   16:31:00.000   1230481860   package   DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-8122800.vpu, returned 0x00000000
28.12.2008   16:31:00.000   1230481860   package   DeleteObsoletePackages: Removed vpsm-8122700.vpu
28.12.2008   16:31:00.000   1230481860   package   Transferred: files 5, bytes 28528, time 7516 ms
28.12.2008   16:31:00.000   1230481860   package   Retries: total 0, files 0, servers 2
28.12.2008   16:31:00.000   1230481860   package   Submit: files 0, bytes 0, time 0 ms
28.12.2008   16:31:00.000   1230481860   package   Submit success: files 0, bytes 0, time 0 ms
28.12.2008   16:31:01.000   1230481861   internet   Sending stats 'http://74.54.25.50/cgi-bin/iavs4stats.cgi': 00000000 204
28.12.2008   16:31:01.000   1230481861   file   NeedReboot=false
28.12.2008   16:31:01.000   1230481861   general   Return code: 0x20000000 [Something done]
28.12.2008   16:31:01.000   1230481861   general   Stopped: 28.12.2008, 16:31:01


28.12.2008   16:31:01.000   1230481861   general   Started: 28.12.2008, 16:31:01
28.12.2008   16:31:01.000   1230481861   general   Running setup_av_pro-510 (1296)
28.12.2008   16:31:01.000   1230481861   system   Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
28.12.2008   16:31:01.000   1230481861   system   Memory: 69% load. Phys:159148/523760K free, Page:1170980/1541164K free, Virt:2069356/2097024K free
28.12.2008   16:31:01.000   1230481861   system   Computer WinName: HPT530
28.12.2008   16:31:01.000   1230481861   system   Windows Net User: SYSTEM
28.12.2008   16:31:01.000   1230481861   general   Cmdline: /refresh /noreboot /updatevps /verysilent  /limitcpu  
28.12.2008   16:31:01.000   1230481861   general   Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
28.12.2008   16:31:01.000   1230481861   general   Old version: 510 (1296)
28.12.2008   16:31:01.000   1230481861   system   Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a00232 (80283M free)
28.12.2008   16:31:01.000   1230481861   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
28.12.2008   16:31:01.000   1230481861   system   Installed in: C:\Program Files\Alwil Software\Avast4 (80283M free)
28.12.2008   16:31:01.000   1230481861   internet   SYNCER: Type: use IE settings
28.12.2008   16:31:01.000   1230481861   internet   SYNCER: Auth: another authentication, use WinInet
28.12.2008   16:31:01.000   1230481861   package   Part prg_av_pro-510 is installed
28.12.2008   16:31:01.000   1230481861   package   Part vps-8122800 is installed
28.12.2008   16:31:01.000   1230481861   package   Part news-4b is installed
28.12.2008   16:31:01.000   1230481861   package   Part setup_av_pro-510 is installed
28.12.2008   16:31:01.000   1230481861   package   Part jrog-88 is installed
28.12.2008   16:31:01.000   1230481861   general   Old version: 510 (1296)
28.12.2008   16:31:01.000   1230481861   general   GUID: 7f1ac50d-3442-4bb9-a7f0-ac012f8bea12
28.12.2008   16:31:01.000   1230481861   general   Entering:UpdateInstallPackages

[Lisandro]

This part of the log seems ok.
You must post the last (not the first) lines...