Problem with automatic Updates

[spg SCOTT]

I have discovered that my automatic updates are not being downloaded, ie no more notifications of them needing installation, and have even tried the web site to fix this problem but when i try to update I get an error message and cannot get further than the express or custom install selection screen. when I choose either I get the same error message [Error number: 0x800704DD]. when I look for an explanation for this I get an the:   HTTP Error 500 - Internal Server Error.

My pc is set for Automatic downloading and installation of updates but it doesn't seem to work

if someone could suggest where to get them from insead of that site it would be great as i don't even have the ie7 update
 
Thanks

[Lisandro]

Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

[spg SCOTT]

I think this is what you are looking for:

17.12.2008   16:43:39.000   1229532219   general   Started: 17.12.2008, 16:43:39
17.12.2008   16:43:39.000   1229532219   general   Running setup_av_pro-510 (1296)
17.12.2008   16:43:39.000   1229532219   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
17.12.2008   16:43:39.000   1229532219   system   Memory: 84% load. Phys:35136/228848K free, Page:160016/557680K free, Virt:2068152/2097024K free
17.12.2008   16:43:39.000   1229532219   system   Computer WinName: SN031077820052
17.12.2008   16:43:39.000   1229532219   system   Windows Net User: SYSTEM
17.12.2008   16:43:39.000   1229532219   general   Cmdline: /downloadpkgs /noreboot /updatevps /verysilent  /limitcpu 
17.12.2008   16:43:39.000   1229532219   general   DldSrc set to inet
17.12.2008   16:43:39.000   1229532219   general   Operation set to INST_OP_UPDATE_GET_PACKAGES
17.12.2008   16:43:39.000   1229532219   general   Old version: 510 (1296)
17.12.2008   16:43:39.000   1229532219   system   Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a04036 (55843M free)
17.12.2008   16:43:39.000   1229532219   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
17.12.2008   16:43:39.000   1229532219   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1296;p)
17.12.2008   16:43:39.000   1229532219   system   Computer DnsName: SN031077820052
17.12.2008   16:43:39.000   1229532219   system   Computer Ip Addr: 192.168.2.6
17.12.2008   16:43:39.000   1229532219   system   Installed in: C:\Program Files\Alwil Software\Avast4 (55843M free)
17.12.2008   16:43:39.000   1229532219   internet   SYNCER: Type: use IE settings
17.12.2008   16:43:39.000   1229532219   internet   SYNCER: Auth: another authentication, use WinInet
17.12.2008   16:43:39.000   1229532219   package   Part prg_av_pro-510 is installed
17.12.2008   16:43:39.000   1229532219   package   Part vps-8121700 is installed
17.12.2008   16:43:39.000   1229532219   package   Part news-4b is installed
17.12.2008   16:43:39.000   1229532219   package   Part setup_av_pro-510 is installed
17.12.2008   16:43:39.000   1229532219   package   Part jrog-6d is installed
17.12.2008   16:43:40.000   1229532220   general   Old version: 510 (1296)
17.12.2008   16:43:40.000   1229532220   general   GUID: 6df6dd46-98c0-4585-a7d3-be0bcd695e79
17.12.2008   16:43:53.000   1229532233   general   Server definition(s) loaded for 'main': 202 (maintenance:0)
17.12.2008   16:43:53.000   1229532233   general   SelectCurrent: selected server 'Download938 AVAST Server' from 'main'
17.12.2008   16:43:53.000   1229532233   internet   SYNCER: Type: use IE settings
17.12.2008   16:43:53.000   1229532233   internet   SYNCER: Auth: another authentication, use WinInet
17.12.2008   16:43:57.000   1229532237   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1296;f)
17.12.2008   16:44:09.000   1229532249   internet   Used server: http://74.54.25.50/iavs4x
17.12.2008   16:44:32.000   1229532272   general   Server definition(s) loaded for 'main': 202 (maintenance:0)
17.12.2008   16:44:32.000   1229532272   general   SelectCurrent: selected server 'Download657 AVAST Server' from 'main'
17.12.2008   16:44:32.000   1229532272   internet   SYNCER: Type: use IE settings
17.12.2008   16:44:32.000   1229532272   internet   SYNCER: Auth: another authentication, use WinInet
17.12.2008   16:44:33.000   1229532273   internet   Used server: http://download657.avast.com/iavs4x
17.12.2008   16:44:33.000   1229532273   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
17.12.2008   16:44:33.000   1229532273   package   LoadPartInfo: jrog = jrog-7f returned 00000000
17.12.2008   16:44:33.000   1229532273   package   LoadPartInfo: news = news-4b returned 00000000
17.12.2008   16:44:33.000   1229532273   package   LoadPartInfo: program = prg_av_pro-510 returned 00000000
17.12.2008   16:44:33.000   1229532273   package   LoadPartInfo: setup = setup_av_pro-510 returned 00000000
17.12.2008   16:44:33.000   1229532273   package   LoadPartInfo: vps = vps-8121700 returned 00000000
17.12.2008   16:44:33.000   1229532273   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
17.12.2008   16:44:33.000   1229532273   general   Part of license key: W87112986H5900A1106
17.12.2008   16:44:51.000   1229532291   package   IsFullOkay: vpsm-8121700.vpu - not okay (doesn't exist)
17.12.2008   16:44:51.000   1229532291   package   IsFullOkay: vpsm-8121700.vpu - not okay (doesn't exist)
17.12.2008   16:44:51.000   1229532291   package   Packages before download
17.12.2008   16:45:12.000   1229532312   package   Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vps-8121600.vpu, size: 20414892. md5: 527C43A57AED63DFBA79AC1F2AEBC57D, computemd5 returned 0x00000000, sig: 340A3E0EA4681D1FBBE364CE62B1C9D4ACB7C5BC6CAF5A71B8FDDC264D490919A64E406F85987B38 returned 0x00000000
17.12.2008   16:45:27.000   1229532327   package   Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vps-8121700.vpu, size: 20434156. md5: 61B2CFA3B067734D39F5EAC6184500CE, computemd5 returned 0x00000000, sig: 840D7E68D907577D1273242BFD64CA9592B893A3702B4E8CA944F01AD2A423B42990F518B43C4126 returned 0x00000000
17.12.2008   16:45:27.000   1229532327   package   Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-8121600.vpu, size: 133. md5: A001A0E1614F870AF7F931A81B822C5B, computemd5 returned 0x00000000, sig: 8349F9B545CE16DDE73502DD7727B9B341234CE78CB78C057771305495E0163475B89BC78468BB90 returned 0x00000000
17.12.2008   16:45:27.000   1229532327   package   DeleteObsoletePackages: Removed vps-8121600.vpu
17.12.2008   16:45:30.000   1229532330   internet   Used server: http://download657.avast.com/iavs4x
17.12.2008   16:45:31.000   1229532331   file   GetFileWithRetry: vpsm-8121700.vpu downloaded  and verified
17.12.2008   16:45:31.000   1229532331   package   DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-8121700.vpu, returned 0x00000000
17.12.2008   16:45:31.000   1229532331   package   DeleteObsoletePackages: Removed vpsm-8121600.vpu
17.12.2008   16:45:36.000   1229532336   package   Transferred: files 3, bytes 153, time 15454 ms
17.12.2008   16:45:36.000   1229532336   package   Retries: total 0, files 0, servers 2
17.12.2008   16:45:36.000   1229532336   package   Submit: files 0, bytes 0, time 0 ms
17.12.2008   16:45:36.000   1229532336   package   Submit success: files 0, bytes 0, time 0 ms
17.12.2008   16:45:40.000   1229532340   internet   Sending stats 'http://download657.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
17.12.2008   16:45:40.000   1229532340   file   NeedReboot=false
17.12.2008   16:45:40.000   1229532340   general   Return code: 0x20000000 [Something done]
17.12.2008   16:45:40.000   1229532340   general   Stopped: 17.12.2008, 16:45:40

[spg SCOTT]

Cont.

17.12.2008   16:46:06.000   1229532366   general   Started: 17.12.2008, 16:46:06
17.12.2008   16:46:06.000   1229532366   general   Running setup_av_pro-510 (1296)
17.12.2008   16:46:06.000   1229532366   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
17.12.2008   16:46:06.000   1229532366   system   Memory: 74% load. Phys:57312/228848K free, Page:148928/557680K free, Virt:2068152/2097024K free
17.12.2008   16:46:06.000   1229532366   system   Computer WinName: SN031077820052
17.12.2008   16:46:06.000   1229532366   system   Windows Net User: SYSTEM
17.12.2008   16:46:07.000   1229532367   general   Cmdline: /refresh /noreboot /updatevps /verysilent  /limitcpu 
17.12.2008   16:46:07.000   1229532367   general   Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
17.12.2008   16:46:07.000   1229532367   general   Old version: 510 (1296)
17.12.2008   16:46:07.000   1229532367   system   Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a00672 (55861M free)
17.12.2008   16:46:07.000   1229532367   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
17.12.2008   16:46:07.000   1229532367   system   Installed in: C:\Program Files\Alwil Software\Avast4 (55861M free)
17.12.2008   16:46:08.000   1229532368   internet   SYNCER: Type: use IE settings
17.12.2008   16:46:08.000   1229532368   internet   SYNCER: Auth: another authentication, use WinInet
17.12.2008   16:46:08.000   1229532368   package   Part prg_av_pro-510 is installed
17.12.2008   16:46:08.000   1229532368   package   Part vps-8121700 is installed
17.12.2008   16:46:08.000   1229532368   package   Part news-4b is installed
17.12.2008   16:46:08.000   1229532368   package   Part setup_av_pro-510 is installed
17.12.2008   16:46:08.000   1229532368   package   Part jrog-6d is installed
17.12.2008   16:46:08.000   1229532368   general   Old version: 510 (1296)
17.12.2008   16:46:08.000   1229532368   general   GUID: 6df6dd46-98c0-4585-a7d3-be0bcd695e79
17.12.2008   16:46:08.000   1229532368   general   Entering:UpdateInstallPackages
17.12.2008   16:46:08.000   1229532368   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
17.12.2008   16:46:08.000   1229532368   package   LoadPartInfo: jrog = jrog-7f returned 00000000
17.12.2008   16:46:08.000   1229532368   package   LoadPartInfo: news = news-4b returned 00000000
17.12.2008   16:46:08.000   1229532368   package   LoadPartInfo: program = prg_av_pro-510 returned 00000000
17.12.2008   16:46:08.000   1229532368   package   LoadPartInfo: setup = setup_av_pro-510 returned 00000000
17.12.2008   16:46:08.000   1229532368   package   LoadPartInfo: vps = vps-8121700 returned 00000000
17.12.2008   16:46:08.000   1229532368   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
17.12.2008   16:46:21.000   1229532381   package   ArePartsInstallable: 1
17.12.2008   16:48:11.000   1229532491   package   vps: updated [8121700]
17.12.2008   16:48:11.000   1229532491   package   Transferred: files 0, bytes 0, time 0 ms
17.12.2008   16:48:11.000   1229532491   package   Retries: total 0, files 0, servers 0
17.12.2008   16:48:11.000   1229532491   file   NeedReboot=false
17.12.2008   16:48:11.000   1229532491   general   Return code: 0x20000000 [Something done]
17.12.2008   16:48:11.000   1229532491   general   Stopped: 17.12.2008, 16:48:11


18.12.2008   19:27:19.000   1229628439   general   Started: 18.12.2008, 19:27:19
18.12.2008   19:27:19.000   1229628439   general   Running setup_av_pro-510 (1296)
18.12.2008   19:27:19.000   1229628439   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
18.12.2008   19:27:19.000   1229628439   system   Memory: 64% load. Phys:81872/228848K free, Page:242908/557680K free, Virt:2068152/2097024K free
18.12.2008   19:27:19.000   1229628439   system   Computer WinName: SN031077820052
18.12.2008   19:27:19.000   1229628439   system   Windows Net User: SYSTEM
18.12.2008   19:27:19.000   1229628439   general   Cmdline: /downloadpkgs /noreboot /updatevps /verysilent  /limitcpu 
18.12.2008   19:27:19.000   1229628439   general   DldSrc set to inet
18.12.2008   19:27:19.000   1229628439   general   Operation set to INST_OP_UPDATE_GET_PACKAGES
18.12.2008   19:27:19.000   1229628439   general   Old version: 510 (1296)
18.12.2008   19:27:19.000   1229628439   system   Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a01692 (55750M free)
18.12.2008   19:27:19.000   1229628439   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
18.12.2008   19:27:19.000   1229628439   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1296;p)
18.12.2008   19:27:19.000   1229628439   system   Computer DnsName: SN031077820052
18.12.2008   19:27:19.000   1229628439   system   Computer Ip Addr: 192.168.2.6
18.12.2008   19:27:19.000   1229628439   system   Installed in: C:\Program Files\Alwil Software\Avast4 (55750M free)
18.12.2008   19:27:19.000   1229628439   internet   SYNCER: Type: use IE settings
18.12.2008   19:27:19.000   1229628439   internet   SYNCER: Auth: another authentication, use WinInet
18.12.2008   19:27:19.000   1229628439   package   Part prg_av_pro-510 is installed
18.12.2008   19:27:19.000   1229628439   package   Part vps-8121700 is installed
18.12.2008   19:27:19.000   1229628439   package   Part news-4b is installed
18.12.2008   19:27:19.000   1229628439   package   Part setup_av_pro-510 is installed
18.12.2008   19:27:19.000   1229628439   package   Part jrog-6d is installed
18.12.2008   19:27:19.000   1229628439   general   Old version: 510 (1296)
18.12.2008   19:27:19.000   1229628439   general   GUID: 6df6dd46-98c0-4585-a7d3-be0bcd695e79
18.12.2008   19:27:30.000   1229628450   general   Server definition(s) loaded for 'main': 202 (maintenance:0)
18.12.2008   19:27:30.000   1229628450   general   SelectCurrent: selected server 'Download666 AVAST Server' from 'main'
18.12.2008   19:27:30.000   1229628450   internet   SYNCER: Type: use IE settings
18.12.2008   19:27:30.000   1229628450   internet   SYNCER: Auth: another authentication, use WinInet
18.12.2008   19:27:32.000   1229628452   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1296;f)
18.12.2008   19:27:45.000   1229628465   internet   Used server: http://70.85.97.154/iavs4x
18.12.2008   19:28:02.000   1229628482   general   Server definition(s) loaded for 'main': 202 (maintenance:0)

[spg SCOTT]

Added the last part in a txt file, the other method was taking too long.
aslo just realised tihis is in the virus section, might be in the wrong place.

[Lisandro]

If you set the proxy to "none" instead of "auto detect", will it help?
Program settings > Update (Connections) > Proxy

[spg SCOTT]

sorry i'm slightly confused, program settings of what?

[Lisandro]

sorry i'm slightly confused, program settings of what?

avast, right click the 'a' blue icon.

[spg SCOTT]

That has no effect, I still get the same error message with windows update

[spg SCOTT]

searched on google (don't why I didn't think of this before) came up with a registry problem

http://support.microsoft.com/kb/910341

I get to part 2 of step 2 in section B and I have a problem:

It tells me to expand this far

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\SensLogn

But I cannot get further than \notify ... it seems that Senslogn doesn't exist, and i'm guessing that's bad


It says add/modify where necessary, does that mean I have to create the Senslogn part of the registry, I want to confirm because I am out of my depth here and I don't want to mess up the computer

[Lisandro]

windows update

Aren't we talking about avast updates?

[spg SCOTT]

windows update

Aren't we talking about avast updates?

sorry, I wasn't very clear about that, what I meant was windows updates

i also put this thread in the wrong section, I thought it was in general until I went looking for it again

[Lisandro]

Can you manually update? I mean, Windows Update webpage and service work?

[spg SCOTT]

sorry, again, i wasn't very clear.
the error I reported above is what I get at the website, and I have not had automatic updates for a while.

[Lisandro]

I recommend you Google
0x800704DD
and see if related pages could guide you troubleshooting it.