my guess is that Norton , which came with the computer, as usual messed up the registry
Oooohhh, noooooo.... Norton again!!! Get away from it!!!
It's not my guess but my completely sure

Remove Norton is one of the most difficult things in earth...
Do not install more than one antivirus program (resident). Norton is the monster of the monsters... Never gets out of the registry... unless a lot of work can be done... But be happy, I´m here because I get rid from Norton, after Vlk and Kubecj precious help, lot of lost hours... But I´m here, I´m avast! To get rid from Norton is one of the most difficult things in the earth!
The main reason installation fails or systems freeze when using new AV programs is the inablility of the old ones to uninstall properly. I have had to dig up removal tools for Norton before anything would operate properly. This is not an avast issue, Kaspersky, McAfee and even Grisoft (e-mail plugin) have their own unique uninstall issues as well.
Search the forums for NAV and my name (Technical) and you will find a lot of instructions for removing it and trying to clean the Registry. Maybe this one:
http://www.avast.com/forum/index.php?board=1;action=display;threadid=259;start=0