Author Topic: Does Avast! block images in email?  (Read 6632 times)

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Offline jsaund22

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Does Avast! block images in email?
« on: May 04, 2004, 02:41:42 PM »
The reason I ask is that I get a few emails every day that have embedded images that I need to see.  However, after installing Avast! the images are no longer displayed.  When I view the source of the email, the <img> tag looks like <img src-broken>.  I'm using Mozilla for email, and the images were viewable before installation of Avast!  Any recommendations?

(And yes, I've checked to make sure that Mozilla isn't blocking the images.)

Thanks,

Jamey

Offline igor

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Re:Does Avast! block images in email?
« Reply #1 on: May 04, 2004, 02:46:09 PM »
What exactly do you mean by "<img src-broken>"? Can you post the exact content, please?
Does it change anything if you stop the Internet Mail resident provider temporarily?

Offline jsaund22

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Re:Does Avast! block images in email?
« Reply #2 on: May 04, 2004, 03:02:22 PM »
Code: [Select]
<IMGIMG SRC-BROKEN://www.comics.com/mycomics/images/extra_email_right.gif" WIDTH="383" HEIGHT="30" BORDER="0" ALT="">
Before installing Avast! this would have read:

Code: [Select]
<IMG SRC="http://www.comics.com/mycomics/images/extra_email_right.gif" WIDTH="383" HEIGHT="30" BORDER="0" ALT="">
Yeah, it's my morning comics.  Gotta get the important stuff, right?

I'll try turning off the resident protection and sending an email with embedded images to myself.  I'll post back and see if that works.

Offline jsaund22

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Re:Does Avast! block images in email?
« Reply #3 on: May 04, 2004, 03:48:43 PM »
All right -- the images displayed with the resident protection turned off.  I turned it back on and sent the same email again, and so far, it hasn't turned up in my email (which is strange, considering I was sending it to the same address I was sending it from).  What action does Avast! take in relation to HTML email, sending or receiving?

Offline igor

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Re:Does Avast! block images in email?
« Reply #4 on: May 04, 2004, 03:59:47 PM »
I don't think avast! does any special processing of HTML e-mails...

Btw, do you have any firewall / filter installed?

Offline jsaund22

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Re:Does Avast! block images in email?
« Reply #5 on: May 04, 2004, 04:08:43 PM »
Nope.  No firewall (other than the one that comes with WinXP).  Like I said, when I turned off Avast!, the mail came through fine. ???

Offline igor

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Re:Does Avast! block images in email?
« Reply #6 on: May 05, 2004, 09:19:41 AM »
Did the e-mail you sent to yourself arrive?
Can you send us the same (original) message (preferably in .EML format) so that we can check the behavior?

Offline jsaund22

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Re:Does Avast! block images in email?
« Reply #7 on: May 05, 2004, 02:19:51 PM »
No, they never did arrive.  Pretty strange... ???

I'm not sure I can send it in .EML format (I'm using Mozilla), but I'll try.  Another option I can think of is to zip up the source of the email and send you that.  Do you have a preference?  And what address do you want me to send it to?  Support?

BTW, the email provider wasn't running this morning, and the images came through just fine...
« Last Edit: May 05, 2004, 02:20:46 PM by jsaund22 »

Offline jsaund22

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Re:Does Avast! block images in email?
« Reply #8 on: May 06, 2004, 02:36:23 PM »
OK, now I'm really confused.  I downloaded my messages this morning with the provider running, and everything came through.  

So I guess  my problem's solved.  I just wish I knew what happened.  All I did was shut down the mail protection for a day, then restarted it.  I didn't change a single setting in Mozilla Mail (didn't even open the options tab).  Very strange, but I'm happy now!

Thanks for the help.

Offline Lisandro

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Re:Does Avast! block images in email?
« Reply #9 on: May 07, 2004, 05:00:06 AM »
OK, now I'm really confused.  I downloaded my messages this morning with the provider running, and everything came through.  

So I guess  my problem's solved.  I just wish I knew what happened.  All I did was shut down the mail protection for a day, then restarted it.  I didn't change a single setting in Mozilla Mail (didn't even open the options tab).  Very strange, but I'm happy now!

Thanks for the help.

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