xp will not boot after new install of 4.8 Home

[cjhenning]

  I have 2 PCs both with xp. After downloading 4.8 Home, both PCs would not boot up. They would get to the point of the wallpaper but no icons or start menu. After rebooting in safe mode and doing a system restore, I removed Norton and tried again, same thing. I let one pc run through the full scan at boot and moved several infected files to the chest. Now that PC is still doing the same thing, the only difference is it is doing the same in safe mode also. I am able to open programs through the task manager and everything seems to run fine except I E 7. I tried to open windows explorer ( not IE) and it appears to be missing the exe, Any Ideas?

[DavidR]

Norton can be a real pig to remove even with the add remove programs uninstall.

A link worth looking at, which is a program removal tool that can remove the remnants of a number of different Norton Programs:
Removing your Norton program using SymNRT

Or a direct download ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

After running this you may need to reinstall avast, as with Norton still installed when you tried to install avast as the avast installation is likely to be incomplete.

[bob3160]

The following links may also help you solve your problem:

http://mysharedfiles.no-ip.org/TipsTricksFreeware/How2InstallAvast.html
http://mysharedfiles.no-ip.org/TipsTricksFreeware/How2RemoveYourAntiVirusProgram.html

[cjhenning]

  Tried the removal tool and reinstalling avast and same thing. I cant veiw files that were moved to the chest to see if the windows explorer files wre some that were corrupt. Will i have to reload windows? I know this is an Avast forum, but maybe you have an idea.

[Lisandro]

Overinstallation can solve the problem and you won't lose your programs, settings, data, files, etc.
Just choose 'Repair' installation of Windows and install 'over' the old installation.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314058
http://support.microsoft.com/?scid=kb%3Ben-us%3B315341&x=15&y=0
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx