need help

[hawkman42]

what can i do if a accidently white listed a Win32.SuspectCrc!IK

[RZPogi]

the virus will continue to run , but you can remove it from whitelisting by goi8ng to avast>settings>exclusions and remove the file the exclusion list.

[DavidR]

Well firstly there shouldn't be an easy way to white list a file in avast, so can you be a little more specific ?

e.g. what type of scan was it that detected it, what were you doing, etc.

What is the infected file name, where was it found e.g. (C:\windows\system32\infected-file-name.xxx) ?  
Check the avast! Log Viewer (right click the avast 'a' icon), Warning section, this contains information on all avast detections. C:\Program Files\Alwil Software\Avast4\ashLogV.exe - Or check the source file using notepad C:\Program Files\Alwil Software\Avast4\DATA\log\Warning.log

[hawkman42]

to be mor e specific it was detected in a-square while runnin scan and kept erroring out .....so i ran again and when it pulled it up i paused the scan to see where the fiel was and right clicked to see if i coudl quarentine it and havin touchy mouse i accidently clicked white list and there it went

[DavidR]

Considering you mention it having a white list button, which avast doesn't have (to avoid the obvious accidental addition).

I have no experience at all of a-squared other than reports in these forums that it has a high false positive rate, so I don't know how to correct that problem in a-squared.

[hawkman42]

i ran avast and it didnt detect it ...... i was having macromedia projection error porblem which caused me to run avast.....didnt find anythign there...so i ran a-square and it detected it

[hawkman42]

and now when i run avast.....malwarebytes....and a-square they all error out and if they dotn error out they send me to this blue screen talking aobut hsutting down to prevent corruption

[spg SCOTT]

This could be a result of you running two antivirus products at once, you need to choose one and stick with it.

This would be the first thing to do in your attempt to remove the virus

-Scott-

EDIT:As you said that it wasn't detected by avast, to aid detection could you send it to virus(at)avast(dot)com in a zipped and password protected archive with the password in the email body.

[Lisandro]

Disable Automatic Restart if necessary:
System Properties > Advanced > [Startup and Recovery]Settings
Remove the checkmark from "Automatically Restart" in the System Failure section.

Post the error number similar to 0x00000000 and the driver file name (if any) that fails.