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False positive - costing me money and a headache!
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Topic: False positive - costing me money and a headache! (Read 3696 times)
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ChristopherLL
Guest
False positive - costing me money and a headache!
«
on:
June 05, 2009, 06:04:41 PM »
Hi,
My name is Christopher from Fired Up Software. Your latest Avast virus signature update is throwing a false positive concerning my software.
I'll be glad to submit whatever I need to submit but please correct this error!
Thanks,
Christopher
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DavidR
Avast Überevangelist
Certainly Bot
Posts: 89675
No support PMs thanks
Re: False positive - costing me money and a headache!
«
Reply #1 on:
June 05, 2009, 07:20:59 PM »
Send the sample to
virus@avast.com
zipped and password protected with the password in email body, a link to this topic might help and false positive in the subject.
You could also check the file at:
VirusTotal - Multi engine on-line virus scanner
and see if there any other AVs detecting this also.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD - 27" external monitor 1440p 2560x1440 resolution - avast! free 24.9.6130 (build 24.9.9452.762) UI 1.0.818/ Firefox, uBlock Origin Lite, uMatrix/ MailWasher Pro/ Avast! Mobile Security
Lisandro
Avast team
Certainly Bot
Posts: 67183
Re: False positive - costing me money and a headache!
«
Reply #2 on:
June 05, 2009, 07:24:11 PM »
Can you inform the file as being a false positive? (click on the bottom right of the virus warning message).
Please submit it to
VirusTotal
and let us know the result. VirusTotal has a file size limit of 10Mb. You can use
VirScan
also.
Also you can send it in a password protected zip to virus@avast.com. Please, mention in the body of the message why you think it is a false positive and the password used. Thanks.
Edited (post David's suggestions): Sorry for the inconvenience.
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The best things in life are free.
ChristopherLL
Guest
Re: False positive - costing me money and a headache!
«
Reply #3 on:
June 05, 2009, 08:21:04 PM »
Thanks.
I have sent the zipped executable with password and also scanned on Joti and VirusTotal.
Joti reported Avast as the only positive and VirusTotal reported Avast and GData as it being a Win32:Trojan-gen {Other}
Thanks again,
Christopher
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DavidR
Avast Überevangelist
Certainly Bot
Posts: 89675
No support PMs thanks
Re: False positive - costing me money and a headache!
«
Reply #4 on:
June 05, 2009, 08:44:07 PM »
You're welcome.
GData also uses avast as one of its two scanners so that is effectively only one detection.
The avast Win32:Trojan-gen is generic signature (the -gen at the end of the malware name), so that is trying to catch multiple variants of the same type of malware and is a fine balance between detecting a new variant and detecting something valid as infected.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD - 27" external monitor 1440p 2560x1440 resolution - avast! free 24.9.6130 (build 24.9.9452.762) UI 1.0.818/ Firefox, uBlock Origin Lite, uMatrix/ MailWasher Pro/ Avast! Mobile Security
jsejtko
Avast team
Full Member
Posts: 171
Re: False positive - costing me money and a headache!
«
Reply #5 on:
June 05, 2009, 09:08:17 PM »
Hello,
this fp is fixed internally - will be released in 2 hours.
Regards
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Lisandro
Avast team
Certainly Bot
Posts: 67183
Re: False positive - costing me money and a headache!
«
Reply #6 on:
June 06, 2009, 03:39:45 AM »
Quote from: jsejtko on June 05, 2009, 09:08:17 PM
will be released in 2 hours.
Thanks for the quick answer.
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False positive - costing me money and a headache!