Glad to hear your program repaired itself, Harvester! (Dont you just love it when things fix themselves?)
You're very welcome Mr. Agent...I too was suprised to receive a personal letter (not just a scripted one), and although it says to allow a few days to receive a reply, in this case it took only a few hours. I also appreciated the detailed step by step instructions, being a rather non-tech person...was very easy to do correctly.
I feel Avast! treated me, a free customer, with all the concern and respect that they would offer to a paying customer, and they have certainly gained my loyalty, in that, when I finally can glean enough knowledge (I am trying) to start some sort of small internet business, Avast! will definitely be my choice (in a paid program) to protect that, as well.
Oh, and they also sent me another letter afterwards thanking me for letting them know my problem had been resolved......quite nice to know there are REAL people there listening to our issues!
I have never felt this secure with any of the numerous (free OR paid) AV programs I have used in the past...love the spinning ball, the way it stops you before-hand from going to an infected site, the LOUD (lol), yet reassuring way it alerts you to virus danger (ie:"virus found, yet no need to panic!"), easiest installation ever, HIGH detection rate, great customer service, great forum, etc, etc........
In short, there's nothing I don't like about Avast!.....a true gem in a perilous world....Thank you, Avast!
Lori