Author Topic: Weird Problem  (Read 3324 times)

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nicc777

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Weird Problem
« on: August 08, 2009, 07:30:52 PM »
I have read some threads about a similar problem that I have but none of the solutions worked.

Problem: The blue "i" icon spins like crazy while CPU for process "asvServ.exe" is running 100%

I have reinstalled from scratch twice already. No resolution. There are also the following entries in the event logs:

Code: [Select]
8/6/2009 3:26:33 PM SYSTEM 3516 AAVM - scanning error: Aavm: FetchGlobalCounters cannot open mapping - server DOWN???, 00000002. 
8/6/2009 6:54:12 PM SYSTEM 3516 AAVM - scanning error: Aavm: FetchGlobalCounters cannot open mapping - server DOWN???, 00000002. 
8/6/2009 11:01:16 PM SYSTEM 3516 AAVM - scanning error: Aavm: FetchGlobalCounters cannot open mapping - server DOWN???, 00000002. 
8/7/2009 4:20:43 PM SYSTEM 2552 AAVM - scanning error: Aavm: FetchGlobalCounters cannot open mapping - server DOWN???, 00000002. 
8/8/2009 9:20:48 AM SYSTEM 9348 AAVM - scanning error: Aavm: FetchGlobalCounters cannot open mapping - server DOWN???, 00000002. 

As soon as one of these errors occur, the "a" icon get's a little red circle thingy in it and I have to go to services to start the AV again.

The above happens after the screensaver was active for a couple of minutes - and it appears to be triggered by the screen saver as far as I can tell.

OS: Windows XP 32bit SP3 on an Intel Quad Core (Q6700) with 8GB RAM (OS sees only 3.5GB as it's 32bit).
Avast: 4.8 Home

Any other help accept for the re-install advice (as that doesn't seems to work) ??

Thanks

Nico
« Last Edit: August 08, 2009, 07:32:35 PM by nicc777 »

Offline Lisandro

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Re: Weird Problem
« Reply #1 on: August 08, 2009, 08:05:57 PM »
- Do you use a firewall? Which one?
- Do you have any other antivirus installed in your system?  Did you have in the past?
- Any other security programs that could interfere?
- In XP/Vista, is there any useful information into Control Panel > Administrative Tools > Events, specially 'Errors'?
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nicc777

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Re: Weird Problem
« Reply #2 on: August 08, 2009, 08:22:26 PM »
- Do you use a firewall? Which one?
- Do you have any other antivirus installed in your system?  Did you have in the past?
- Any other security programs that could interfere?
- In XP/Vista, is there any useful information into Control Panel > Administrative Tools > Events, specially 'Errors'?

- No (Windows FW is Off)
- No (I only use Avast and I always build my machines from the ground up)
- Not that I know off. MS does have a lot of updates though so who knows what they push down to a machine?
- The only errors are the ones I listed above.

nicc777

  • Guest
Re: Weird Problem
« Reply #3 on: August 08, 2009, 11:37:51 PM »
Oh - I forgot to mention the RPC error - same as in this thread...

nicc777

  • Guest
Re: Weird Problem
« Reply #4 on: August 09, 2009, 03:28:49 PM »
UPDATE: I originally thought it was just happening during the screen saver being active, but not anymore. It appears to be happening every hour or so now.

I find more and more threads on forums about this problem but no resolution. Any ideas?

Thanks

Nico

nicc777

  • Guest
Re: Weird Problem
« Reply #5 on: August 10, 2009, 11:35:05 AM »
Temporary Fix:

So thing still dies every now and again. I did yet another re-install. Still the same. So I rebooted in SAFE mode and went to "services". Then I right click on "Avast! AntiVirus" and select "Properties". Got o the "Recover" TAB and ensure all the "failure" options is set to "Restart the Service".

When the recovery is working, you should see the following in your event logs after a while:

Code: [Select]
Type Date Time Source Category Event User Computer
Error 8/10/2009 11:27:02 AM avast! Client 90 N/A x
Error 8/10/2009 9:35:44 AM avast! Client 90 N/A x
Warning 8/8/2009 5:29:51 PM avast! Client 90 N/A x
Warning 8/8/2009 3:19:23 PM avast! Client 90 N/A x
Error 8/8/2009 9:20:48 AM avast! Client 90 N/A x
Information 8/8/2009 2:38:29 AM avast! Client 90 N/A x
Error 8/7/2009 4:20:43 PM avast! Client 90 N/A x
Error 8/6/2009 11:01:16 PM avast! Client 90 N/A x
Information 8/6/2009 10:06:05 PM avast! Client 90 N/A x
Error 8/6/2009 6:54:12 PM avast! Client 90 N/A x
Information 8/6/2009 6:02:02 PM avast! Client 90 N/A x
Error 8/6/2009 3:26:33 PM avast! Client 90 N/A x
Information 8/6/2009 2:15:49 AM avast! Client 90 N/A x

Not perfect at all but at least the service continues to run.

Now - does anybody have any answers yet?