Author Topic: Something is blocking my google search engine  (Read 19544 times)

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Offline dlane123

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Something is blocking my google search engine
« on: November 14, 2009, 07:34:20 AM »
Something is blocking my google search engine.  Any ideas that could help me?
Dell 8400 Pentium 4 CPU 3.29 Ghz, 1.0 Gb Ram 150 Gb Memory/ WinXP Home V2002, Service Pack 3/ avast! Free 5.0.545// SuperAntiSpyware Free 4.36.1006/ MalwareBytes AntiMalware V3914/ JAVA 6/Hijack 2.0.2/Hostsman 3.1.57

Offline +AdDicT+

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Re: Something is blocking my google search engine
« Reply #1 on: November 14, 2009, 07:40:40 AM »
We could need a screen shot of some sort..

In the meantime, use a boot-time scan from avast!..

Report back results^^

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Offline .: L' arc :.

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Re: Something is blocking my google search engine
« Reply #2 on: November 14, 2009, 08:27:35 AM »
Step 1: Windows Disk Cleanup Utility ============

1   Press Windows Key + R
2   Type in: cleanmgr
3   Put a check beside: Temporary Internet Files and Temporary Files. Optionally, you may check other options too
4   Click OK

Step 2: Hijack This (HJT) ============

1   Download Trend Micro Hijack This here
2   Install HJT in C:\Program Files\Trend Micro\HijackThis (the location is already displayed by default). Click Install
3   HJT Window will appear. Click Do a system scan and save a logfile. A notepad file will pop-up once the scan is completed
5   Click on the Notepad window and click File > Save As and save the file on your desktop
6   Go back here on your topic and start a reply. On the Reply window, click Additional Options
7   Attach the .txt file that HJT created and saved on your desktop
        NOTE: Do not have HJT fix anything yet.
Windows 7 (64-bit) Home Premium SP1
avast! 9 RC1

Offline dlane123

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Re: Something is blocking my google search engine
« Reply #3 on: November 14, 2009, 12:56:18 PM »
Not sure what is meant by boot time scan.  I have been with Avast for 2+ years .  Just ran Avast complete scan and got no infected files. 
Dell 8400 Pentium 4 CPU 3.29 Ghz, 1.0 Gb Ram 150 Gb Memory/ WinXP Home V2002, Service Pack 3/ avast! Free 5.0.545// SuperAntiSpyware Free 4.36.1006/ MalwareBytes AntiMalware V3914/ JAVA 6/Hijack 2.0.2/Hostsman 3.1.57

Offline dlane123

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Re: Something is blocking my google search engine
« Reply #4 on: November 14, 2009, 01:21:30 PM »
For L'arc.  I am confused/stuck at Step 2, #3.  Is the System scan an Avast system scan?  HJT loaded OK. Thanks for you help.
Dell 8400 Pentium 4 CPU 3.29 Ghz, 1.0 Gb Ram 150 Gb Memory/ WinXP Home V2002, Service Pack 3/ avast! Free 5.0.545// SuperAntiSpyware Free 4.36.1006/ MalwareBytes AntiMalware V3914/ JAVA 6/Hijack 2.0.2/Hostsman 3.1.57

Offline .: L' arc :.

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Re: Something is blocking my google search engine
« Reply #5 on: November 14, 2009, 01:43:47 PM »
Nope, the system scan meant for Step 2 #3 is for Hijack This.
Windows 7 (64-bit) Home Premium SP1
avast! 9 RC1

Offline dlane123

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Re: Something is blocking my google search engine
« Reply #6 on: November 14, 2009, 02:37:56 PM »
Attached is the log file.
Dell 8400 Pentium 4 CPU 3.29 Ghz, 1.0 Gb Ram 150 Gb Memory/ WinXP Home V2002, Service Pack 3/ avast! Free 5.0.545// SuperAntiSpyware Free 4.36.1006/ MalwareBytes AntiMalware V3914/ JAVA 6/Hijack 2.0.2/Hostsman 3.1.57

Offline .: L' arc :.

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Re: Something is blocking my google search engine
« Reply #7 on: November 14, 2009, 02:49:41 PM »
 It appears like your HOSTS file is messed up. Please go to C:\WINDOWS\system32\drivers\etc. From that folder, right click hosts and select Open. You will be presented with a software to choose for opening the file. Select Notepad then click OK. A notepad text will appear. Click Edit > Select All then press Delete in your keyboard. All the entries would be deleted. Now, copy all the contents here in the codebox:

Code: [Select]
# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

127.0.0.1       localhost

then paste it on the notepad file. Click File > Save. You may now close the notepad window. Please tell us if it works.
Windows 7 (64-bit) Home Premium SP1
avast! 9 RC1

Offline .: L' arc :.

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Re: Something is blocking my google search engine
« Reply #8 on: November 14, 2009, 02:59:54 PM »
    To prevent further hijacks, consider installing a firewall with Outbound Protection since XP's own does not support the said feature. Examples are:

      NOTE: Install only one firewall. Two or more firewalls will cause system instability and conflicts.

      Also considering some orther optionals, you may remove Ask Toolbar from your PC (unless you intended to install it) via Add/Remove Programs.

      PS: Did you happen to have AVG 9 and Norton installed before?[/list][/list]
      Windows 7 (64-bit) Home Premium SP1
      avast! 9 RC1

      Offline YoKenny

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      Re: Something is blocking my google search engine
      « Reply #9 on: November 14, 2009, 03:01:39 PM »
      @dlane123

      You can't run Norton anti vrus as well as avast! as they will conflict.

      You have to choose between Norton or avast!

      Download and run the Norton Removal Tool:
      http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
      E5200 2.5GHZ, 4GB RAM, 320GB HD, Windows 7 Home Premium 64bit, avast! V9.0 Free, IE10
      P4 2.8GHZ, 1.5GB RAM, 40GB HD, XP Pro SP3 32bit, avast! V9.0 Free, Google Chrome
      with hpHosts, MVPS HOSTS files, SpeedFan, WinPatrol PLUS

      Offline dlane123

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      Re: Something is blocking my google search engine
      « Reply #10 on: November 14, 2009, 03:19:54 PM »
      L'arc.  I edited hosts as per your instructs and came back with same log file.  no change on this but I didn't reboot yet.

      I am running Norton and Avast at the same time and as Yo Kenny suggest could this be the problem?

      I will delete Ask toolbar, but I don't activate it.

      Please keep helping.  Thanks
      Dell 8400 Pentium 4 CPU 3.29 Ghz, 1.0 Gb Ram 150 Gb Memory/ WinXP Home V2002, Service Pack 3/ avast! Free 5.0.545// SuperAntiSpyware Free 4.36.1006/ MalwareBytes AntiMalware V3914/ JAVA 6/Hijack 2.0.2/Hostsman 3.1.57

      Offline dlane123

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      Re: Something is blocking my google search engine
      « Reply #11 on: November 14, 2009, 03:21:12 PM »
      I plan to let Norton go bye bye.
      Dell 8400 Pentium 4 CPU 3.29 Ghz, 1.0 Gb Ram 150 Gb Memory/ WinXP Home V2002, Service Pack 3/ avast! Free 5.0.545// SuperAntiSpyware Free 4.36.1006/ MalwareBytes AntiMalware V3914/ JAVA 6/Hijack 2.0.2/Hostsman 3.1.57

      Offline dlane123

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      Re: Something is blocking my google search engine
      « Reply #12 on: November 15, 2009, 04:26:26 AM »
      I still have not gotten a solution to this problem.  I am still blocked out from google.  Please give me some additional advice.  Have taken Norton out of the picture but problem persists.  I would hate to rebuild my computer to solve this problem. I can go to anyother web site but not Google.  Where is this site blocked on my computer?  Please help anyone. 
      Dell 8400 Pentium 4 CPU 3.29 Ghz, 1.0 Gb Ram 150 Gb Memory/ WinXP Home V2002, Service Pack 3/ avast! Free 5.0.545// SuperAntiSpyware Free 4.36.1006/ MalwareBytes AntiMalware V3914/ JAVA 6/Hijack 2.0.2/Hostsman 3.1.57

      Offline .: L' arc :.

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      Re: Something is blocking my google search engine
      « Reply #13 on: November 15, 2009, 06:59:37 AM »
       We'll try doing some more extensive scans.

      Step 1: Windows Disk Cleanup Utility ============

      1   Press Windows Key + R
      2   Type in: cleanmgr
      3   Put a check beside: Temporary Internet Files and Temporary Files. Optionally, you may check other options too
      4   Click OK

      Step 2: avast! Boot Time Scan ============

      1   Double click avast! antivirus desktop icon and wait for memory test to complete
      2   avast GUI will appear. Right click anywhere on avast!'s window and select Schedule Boot Time Scan...
      3   Click Advanced options and select Move infected file to Chest on the first dropdown list and leave the other one as it was. Click Schedule
      4   You will be asked for a system restart. Click Yes to do it now or No to let avast wait for you to manually restart your PC
              NOTE: Optionally, you may enable scanning of archive files. If it is enabled, scanning would be more thorough but would take more time

      Step 3: Malwarebytes Antimalware (MBAM) ============

      1   Download Malwarebyes' Antimalware here
      2   Proceed to installing MBAM after downloading
      3   On the last dialog box, do not forget to leave Update Malwarebytes' Antimalware and Run Malwarebytes' Antimalware checked
      4   Malwabytes' Antimalware GUI would appear, from there select Perform Quick Scan and click Scan
      5   When scan is completed, click Show Results
      6   Click Remove Selected and then, a notepad file will appear.
      7   On the notepad window, click File > Save As and save it on your desktop. You may now close MBAM.

      Step 4: Hijack This (HJT) ============

      1   Download Trend Micro Hijack This here
      2   Install HJT in C:\Program Files\Trend Micro\HijackThis (the location is already displayed by default). Click Install
      3   HJT Window will appear. Click Do a system scan and save a logfile. A notepad file will pop-up once the scan is completed
      5   Click on the Notepad window and click File > Save As and save the file on your desktop
      6   Go back here on your topic and start a reply. On the Reply window, click Additional Options
      7   Attach the two .txt files that we created and saved on your desktop (click more attachments to have more slots for attaching files)
              NOTE: Do not have HJT fix anything yet.
      Windows 7 (64-bit) Home Premium SP1
      avast! 9 RC1

      Offline dlane123

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      Re: Something is blocking my google search engine
      « Reply #14 on: November 15, 2009, 05:17:45 PM »
      L arc, thanks for your help.  Completed all steps succesfully and here are the two resulting files.  Hjackthis suggested a manual fix.
      Dell 8400 Pentium 4 CPU 3.29 Ghz, 1.0 Gb Ram 150 Gb Memory/ WinXP Home V2002, Service Pack 3/ avast! Free 5.0.545// SuperAntiSpyware Free 4.36.1006/ MalwareBytes AntiMalware V3914/ JAVA 6/Hijack 2.0.2/Hostsman 3.1.57