ACCESS DENIED

[avastusr]

here is the update log.  can some expert tell me what the problem suddenly might be?

15.11.2009 22:41:21 general: Started: 15.11.2009, 22:41:21
15.11.2009 22:41:21 general: Running setup_av_pro-547 (1351)
15.11.2009 22:41:21 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
15.11.2009 22:41:21 system: Memory: 36% load. Phys:1987480/2097151K free, Page:4194303/4194303K free, Virt:2068556/2097024K free
15.11.2009 22:41:21 system: Computer WinName: XYZ
15.11.2009 22:41:21 system: Windows Net User: XYZ\X
15.11.2009 22:41:21 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress 
15.11.2009 22:41:21 general: DldSrc set to inet
15.11.2009 22:41:21 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
15.11.2009 22:41:21 general: Old version: 547 (1351)
15.11.2009 22:41:21 registry: Error deleting registry: Software\Alwil Software\Avast\4.0\UpdateReady (0x00000005)
15.11.2009 22:41:21 system: Using temp: C:\DOCUME~1\X\LOCALS~1\Temp\_av_proI.tm~a02652 (21205M free)
15.11.2009 22:41:21 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
15.11.2009 22:41:21 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1351;p)
15.11.2009 22:41:21 system: Computer DnsName: XYZ
15.11.2009 22:41:21 system: Computer Ip Addr: X.X.X.X
15.11.2009 22:41:21 system: Installed in: C:\Program Files\Alwil Software\Avast4 (21205M free)
15.11.2009 22:41:22 internet: SYNCER: Type: use IE settings
15.11.2009 22:41:22 internet: SYNCER: Auth: another authentication, use WinInet
15.11.2009 22:41:22 package: Part prg_av_pro-547 is installed
15.11.2009 22:41:22 package: Part vps-9111401 is installed
15.11.2009 22:41:22 package: Part news-52 is installed
15.11.2009 22:41:22 package: Part setup_av_pro-547 is installed
15.11.2009 22:41:22 package: Part jrog-193 is installed
15.11.2009 22:41:22 general: Old version: 547 (1351)
15.11.2009 22:41:22 general: GUID: c3782891-2314-459d-aac8-1fff6f4f6911
15.11.2009 22:41:24 general: Server definition(s) loaded for 'main': 297 (maintenance:0)
15.11.2009 22:41:24 general: SelectCurrent: selected server 'Download511 AVAST Server' from 'main'
15.11.2009 22:41:24 internet: SYNCER: Type: use IE settings
15.11.2009 22:41:24 internet: SYNCER: Auth: another authentication, use WinInet
15.11.2009 22:41:24 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
15.11.2009 22:41:24 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
15.11.2009 22:41:24 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
15.11.2009 22:41:24 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
15.11.2009 22:41:24 general: progress thread start
15.11.2009 22:41:25 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1351;f)
15.11.2009 22:41:26 internet: Used server: http://download511.avast.com/iavs4x
15.11.2009 22:41:26 package: Download servers.def, servers.def.vpu failed with error 0x00000005.
15.11.2009 22:41:27 internet: Used server: http://download511.avast.com/iavs4x
15.11.2009 22:41:29 general: Server definition(s) loaded for 'main': 297 (maintenance:0)
15.11.2009 22:41:29 general: SelectCurrent: selected server 'Download790 AVAST Server' from 'main'
15.11.2009 22:41:29 internet: SYNCER: Type: use IE settings
15.11.2009 22:41:29 internet: SYNCER: Auth: another authentication, use WinInet
15.11.2009 22:41:30 internet: Used server: http://download790.avast.com/iavs4x
15.11.2009 22:41:30 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
15.11.2009 22:41:30 package: LoadPartInfo: jrog = jrog-1de returned 00000000
15.11.2009 22:41:30 package: LoadPartInfo: news = news-52 returned 00000000
15.11.2009 22:41:30 package: LoadPartInfo: program = prg_av_pro-54c returned 00000000
15.11.2009 22:41:30 package: LoadPartInfo: setup = setup_av_pro-54c returned 00000000
15.11.2009 22:41:30 package: LoadPartInfo: vps = vps-9111500 returned 00000000
15.11.2009 22:41:30 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
15.11.2009 22:41:30 internet: Used server: http://download790.avast.com/iavs4x
15.11.2009 22:41:30 file: GetFileWithRetry: part-vps-9111500.vpu downloaded  and verified
15.11.2009 22:41:30 file: GetNewerSizedFile:compatCopyFile failed: C:\DOCUME~1\X\LOCALS~1\Temp\_av_proI.tm~a02652\onefile, C:\Program Files\Alwil Software\Avast4\Setup\part-vps-9111500.vpu, error: 0x00000005
15.11.2009 22:41:30 package: LoadAllDefs failed 0x00000005
15.11.2009 22:41:30 general: Err:Access is denied

[Ydnardo]

I'm having the same issue.  For no reason I started getting Access Denied when doing the AVS Update.  Also, it is not allowing me to uninstall from Add/Remove nor do I see an uninstall.exe in the directory;

System:
XP Pro x64 SP2 (becuase of my mobo any reports might say I'm running MS Server 2003)
Dual Core AMD Opteron


25.08.2010 17:12:04 general: Started: 25.08.2010, 17:12:04
25.08.2010 17:12:04 general: Running setup_av_pro-558 (1368)
25.08.2010 17:12:04 system: Operating system: Windows2003 ver 5.2, build 3790, sp 2.0 [Service Pack 2] AMD64
25.08.2010 17:12:04 system: Memory: 39% load. Phys:1914396/3143996K free, Page:4194303/4194303K free, Virt:2042148/2097024K free
25.08.2010 17:12:04 system: Computer WinName: BASSMONSTRSCOMP
25.08.2010 17:12:04 system: Windows Net User: BASSMONSTRSCOMP\Administrator
25.08.2010 17:12:04 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress  
25.08.2010 17:12:04 general: DldSrc set to inet
25.08.2010 17:12:04 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
25.08.2010 17:12:04 general: Old version: 558 (1368)
25.08.2010 17:12:04 registry: Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
25.08.2010 17:12:04 system: Using temp: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\_av_proI.tm~a78716 (106505M free)
25.08.2010 17:12:04 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
25.08.2010 17:12:04 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1368;p)
25.08.2010 17:12:04 system: Computer DnsName: bassmonstrscomp
25.08.2010 17:12:04 system: Computer Ip Addr: 192.168.1.4
25.08.2010 17:12:04 system: Installed in: C:\Program Files\Alwil Software\Avast4 (106505M free)
25.08.2010 17:12:04 internet: SYNCER: Type: use IE settings
25.08.2010 17:12:04 internet: SYNCER: Auth: another authentication, use WinInet
25.08.2010 17:12:04 package: Part prg_av_pro-558 is installed
25.08.2010 17:12:04 package: Part vps-10082301 is installed
25.08.2010 17:12:04 package: Part news-55 is installed
25.08.2010 17:12:04 package: Part setup_av_pro-558 is installed
25.08.2010 17:12:04 package: Part jrog-1fe is installed
25.08.2010 17:12:04 general: Old version: 558 (1368)
25.08.2010 17:12:04 general: GUID: 5ef6601b-bbad-45f1-a806-a39c76425b7c
25.08.2010 17:12:05 general: Server definition(s) loaded for 'main': 370 (maintenance:0)
25.08.2010 17:12:05 general: SelectCurrent: selected server 'Download676 AVAST4 Server' from 'main'
25.08.2010 17:12:05 internet: SYNCER: Type: use IE settings
25.08.2010 17:12:05 internet: SYNCER: Auth: another authentication, use WinInet
25.08.2010 17:12:05 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
25.08.2010 17:12:05 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
25.08.2010 17:12:05 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
25.08.2010 17:12:05 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
25.08.2010 17:12:05 general: progress thread start
25.08.2010 17:12:06 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1368;f)
25.08.2010 17:12:06 internet: Used server: http://download676.avast.com/iavs4x
25.08.2010 17:12:07 internet: Used server: http://download676.avast.com/iavs4x
25.08.2010 17:12:07 file: GetFileWithRetry: servers.def.vpu downloaded .
25.08.2010 17:12:07 file: GetNewerStampedFile:compatCopyFile failed: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\_av_proI.tm~a78716\onefile, C:\Program Files\Alwil Software\Avast4\Setup\servers.def.vpu, error: 0x00000005
25.08.2010 17:12:07 package: Download servers.def, servers.def.vpu failed with error 0x00000005.
25.08.2010 17:12:07 internet: Used server: http://download676.avast.com/iavs4x
25.08.2010 17:12:08 internet: Used server: http://download676.avast.com/iavs4x
25.08.2010 17:12:08 file: GetFileWithRetry: servers.def downloaded .
25.08.2010 17:12:09 file: GetNewerStampedFile:compatCopyFile failed: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\_av_proI.tm~a78716\onefile, C:\Program Files\Alwil Software\Avast4\Setup\servers.def, error: 0x00000005
25.08.2010 17:12:09 package: Tried to download servers.def but failed with error 0x00000005.
25.08.2010 17:12:09 package: LoadAllDefs failed 0x00000005
25.08.2010 17:12:09 general: Err:Access is denied

[Lisandro]

Strange... the installer is reading bad your operational system?
Do you have any firewall?