Author Topic: After scan & restore, why are there files still in the Chest?  (Read 2026 times)

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Offline luckyvic

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After scan & restore, why are there files still in the Chest?
« on: December 03, 2009, 08:01:17 PM »
I followed the instructions http://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=376 , no problems, but the files are still in the Chest. Should I delete or what?
Thanks in advance, hope all resolved soon.
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Offline nmb

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Re: After scan & restore, why are there files still in the Chest?
« Reply #1 on: December 03, 2009, 08:07:03 PM »
Hello luckyvic

a copy of the file will still be in chest. it shouldn't harm. let it be there for a few days. since you have extracted the clean files, everything should work fine. if not come back and post so that we can help you.

thanks
nmb

Offline luckyvic

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Re: After scan & restore, why are there files still in the Chest?
« Reply #2 on: December 03, 2009, 08:09:51 PM »
I didn't do the extract option, only scan and restore. (Sorry if I misunderstood).
Thank you for your help.
Microsoft Windows 7 
Home Edition Premium Service Pack 1
Avast! Internet Security 2015 10.2.2215
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Offline nmb

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Re: After scan & restore, why are there files still in the Chest?
« Reply #3 on: December 03, 2009, 08:12:32 PM »
ok whether it is scan & restore or extract, the copy of the file remains there. you can remove it after a few days, say, after a week.

you are welcome
nmb