Author Topic: Deleted files due to False Positives  (Read 10269 times)

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sailordan

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Re: Deleted files due to False Positives
« Reply #15 on: December 03, 2009, 06:48:33 PM »
Thanks!!  That gives me the info to get it back up and running!!

Actually, I should use this as an excuse to upgrade the MB-CPU-Ram and reinstall the operating system.


Offline scythe944

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Re: Deleted files due to False Positives
« Reply #16 on: December 03, 2009, 06:58:22 PM »
Quote
Thanks!!  That gives me the info to get it back up and running!!

Actually, I should use this as an excuse to upgrade the MB-CPU-Ram and reinstall the operating system.

sounds good to me!
For generic computer (not avast) problems, you can also visit my forum for help: http://www.jacobytech.net/forum

Karmel83

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Re: Deleted files due to False Positives
« Reply #17 on: December 03, 2009, 08:18:22 PM »
Well the restore program only found 2 out of the 19 files that were deleted. What should my next step be?

mars373

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Re: Deleted files due to False Positives
« Reply #18 on: December 03, 2009, 08:31:24 PM »
Consider this, it might even fix deleted files?

Avast's boot scan moved 97 files in key programs of mine to the virus chest before I got suspicious and stopped it.
 
It restored 91 files from the Virus Chest but could not restore 6 which were key .exe files.

I was able to restore the last 6 out of the 97 files that Avast could not restore from the Virus Chest by doing a Windows system restore set back 1 day.

Amazingly, everything went back to normal. It even restored Spybot which I had uninstalled after getting so many Trojan messages.

I did not know about the Virusa Chest "extraction option" at the time, which I will keep in mind if there are any more comebacks, but the system restore was easy and did not require you provide a correct path to restore the files.

By the way, the deleted files remained listed in the virus chest so I will snapshot them for the record but I intend to leave them alone.

Good luck

mars373

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Re: Deleted files due to False Positives
« Reply #19 on: December 03, 2009, 08:44:45 PM »
Now that I have read all the wise posts, they leave me a little jittery.  I did a system restore and everything seemed to return to normal.  Problem solved, right?  Granted my files were moved to the Virus Chest not deleted. Should I have some lingering concern that system restore or some other program may have or may yet overwrite something and I still have to use the scan or restore or extraction commands in the Virus Chest to do what I thought System Restore had already done? See my earlier post.  Any advice appreciated.

Offline nmb

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Re: Deleted files due to False Positives
« Reply #20 on: December 03, 2009, 08:51:44 PM »
the only way remaining after the deleted file scanner is to use system restore with hands crossed. if you are in safe mode, make sure you back up all the needed documents. and as soon as you restore, connect to the internet and update to the latest version. if any application is not working, just download the installer from the product site and install over the current installation. that should do

nmb

Tsimmes

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Re: Deleted files due to False Positives
« Reply #21 on: December 04, 2009, 12:22:13 AM »
Hello, last night my Avast was going bananas and stated that I had 19 files infected. Because I scan in safe mode I was unable to move to them to the chest and deleted them. However, I found out on the forum that they were FP's and now I am worry that my computer is going to start acting funny. Please let me know how to add these files back.
Karmel

Consider installing quality imaging software like Acronis True Image or Paragon and you'll never have to face this problem again. Restored images have saved me many times. :)

Karmel83

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Re: Deleted files due to False Positives
« Reply #22 on: December 04, 2009, 05:24:18 AM »
Thank you so much. Where can I find them to download them.



Consider installing quality imaging software like Acronis True Image or Paragon and you'll never have to face this problem again. Restored images have saved me many times. :)
[/quote]

Offline nmb

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Re: Deleted files due to False Positives
« Reply #23 on: December 04, 2009, 05:31:58 AM »
Hello Karmel83,

instead of paying for paragon or arconis.. there is a free software for that. that is O&O software's disk image express. its available in filehippo.com currently the site is down. just search around a bit.

nmb

Karmel83

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Re: Deleted files due to False Positives
« Reply #24 on: December 04, 2009, 07:05:04 PM »
OMG...my system restore is not working. I have tried twice. Do you think this is because I deleted some files?

Ugh...the only thing left to do is a non-destructive recovery right?

Can someone tell me if this is the right step. 

« Last Edit: December 05, 2009, 02:44:00 AM by Karmel83 »

Offline nmb

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Re: Deleted files due to False Positives
« Reply #25 on: December 05, 2009, 05:49:47 PM »
oki,

you have tried all these:

1. cannot restore files from chest as they are already deleted.
2. file recovery softwares didn't help.
3. system restore didn't help.

atm,

well I would do this:

back up all the important documents(including avast! full setup file). format the windows partition only, so that all other partitions are intact.

load up windows afresh.

install all the required softwares including avast!, go online and update all the softwares including windows.

get a good backup or drive image creating software, back up the partition on to a portable hard disk which I would not use to any other purpose but only for creating back ups every 3 or 7 days(depends on how much you use your pc).

be prepared for future. should there be any problem like the on you just came across, just restore the partition with the image(backup) of the partition.

thats it from my side. stay here for a few moments.. if any of my forum friends have any better ideas then please give them a try.

else you know what to do - decision is yours.

thanks
nmb

Karmel83

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Re: Deleted files due to False Positives
« Reply #26 on: December 05, 2009, 05:54:54 PM »
Thanks nmb!

Offline nmb

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Re: Deleted files due to False Positives
« Reply #27 on: December 05, 2009, 05:57:27 PM »
Thanks nmb!

please tell us what is your decision so that we can take the feed back for improving ourselves. please come back after you have made a decision.

thanks
nmb