404 error

[khrys_21]

I always receive a warn from avast about a program update. I try to do it, but it always gives me this 404 error message. I've already checked my internet conection and this is not the problem. Could someone give me a hand with this, please? Thanks o/

[ardvark]

Hi...

The only thing I know to suggest for this problem is to attempt a repair of avast. If you're using Windows XP, just click on "Start"--->"Control Panel"--->"Add/Remove Programs" and then avast. The repair option should be on the bottom of the list on the left hand side. With Vista Home Premium (and perhaps other versions of Vista,) "Add/remove Programs" is replaced by "Programs and Features."

Should this fail to work, you can try uninstalling and reinstalling avast from scratch using Alwil's uninstall utility here. The avast download site is here and to register the copy, please go here. If you need instructions on how to enter the registration key, please go here.

May God bless you

[khrys_21]

I've tried to reinstall it, but this error message is still here....this is the log:

16.12.2009 18:53:26 general: Started: 16.12.2009, 18:53:26
16.12.2009 18:53:26 general: Running setup_av_pro-558 (1368)
16.12.2009 18:53:26 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
16.12.2009 18:53:26 system: Memory: 57% load. Phys:447240/1047920K free, Page:1119716/1734912K free, Virt:2068516/2097024K free
16.12.2009 18:53:26 system: Computer WinName: VISTAEXP
16.12.2009 18:53:26 system: Windows Net User: VISTAEXP\Administrador
16.12.2009 18:53:26 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress 
16.12.2009 18:53:26 general: DldSrc set to inet
16.12.2009 18:53:26 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
16.12.2009 18:53:26 general: Old version: 558 (1368)
16.12.2009 18:53:27 registry: Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
16.12.2009 18:53:27 system: Using temp: C:\DOCUME~1\ADMINI~1\CONFIG~1\Temp\_av_proI.tm~a03680 (12725M free)
16.12.2009 18:53:27 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16.12.2009 18:53:27 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1368;p)
16.12.2009 18:53:27 system: Computer DnsName: vistaexp
16.12.2009 18:53:27 system: Computer Ip Addr: 10.0.0.122
16.12.2009 18:53:27 system: Installed in: C:\Arquivos de programas\Alwil Software\Avast4 (12725M free)
16.12.2009 18:53:28 internet: SYNCER: Type: use IE settings
16.12.2009 18:53:28 internet: SYNCER: Auth: another authentication, use WinInet
16.12.2009 18:53:28 package: Part prg_av_pro-558 is installed
16.12.2009 18:53:28 package: Part vps-9112701 is installed
16.12.2009 18:53:28 package: Part news-53 is installed
16.12.2009 18:53:28 package: Part setup_av_pro-558 is installed
16.12.2009 18:53:28 package: Part jrog-1f6 is installed
16.12.2009 18:53:28 general: Old version: 558 (1368)
16.12.2009 18:53:28 general: GUID: 347cf834-91e2-48c6-aa9a-dd4bf9472d4d
16.12.2009 18:53:58 general: Server definition(s) loaded for 'main': 285 (maintenance:0)
16.12.2009 18:53:58 general: SelectCurrent: selected server 'Download792 AVAST Server' from 'main'
16.12.2009 18:53:58 internet: SYNCER: Type: use IE settings
16.12.2009 18:53:58 internet: SYNCER: Auth: another authentication, use WinInet
16.12.2009 18:53:58 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
16.12.2009 18:53:58 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
16.12.2009 18:53:58 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
16.12.2009 18:53:58 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
16.12.2009 18:53:58 general: progress thread start
16.12.2009 18:54:03 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1368;f)
16.12.2009 18:54:12 internet: Used server: http://download792.avast.com/iavs4x
16.12.2009 18:54:12 internet: Used server: http://download792.avast.com/iavs4x
16.12.2009 18:54:12 file: GetFileWithRetry: servers.def.vpu downloaded .
16.12.2009 18:54:28 general: Server definition(s) loaded for 'main': 314 (maintenance:0)
16.12.2009 18:54:28 general: SelectCurrent: selected server 'Download798 AVAST Server' from 'main'
16.12.2009 18:54:28 internet: SYNCER: Type: use IE settings
16.12.2009 18:54:28 internet: SYNCER: Auth: another authentication, use WinInet
16.12.2009 18:54:43 internet: Used server: http://download798.avast.com/iavs4x
16.12.2009 18:54:53 internet: Used server: http://download798.avast.com/iavs4x
16.12.2009 18:54:53 file: GetFileWithRetry: prod-av_pro.vpu downloaded .
16.12.2009 18:55:03 package: LoadProductVpu: C:\Arquivos de programas\Alwil Software\Avast4\Setup\prod-av_pro.vpu
16.12.2009 18:55:03 package: LoadPartInfo: jrog = jrog-1b9 returned 00000000
16.12.2009 18:55:03 package: LoadPartInfo: news = news-52 returned 00000000
16.12.2009 18:55:03 package: LoadPartInfo: program = prg_av_pro-54c returned 00000000
16.12.2009 18:55:03 package: LoadPartInfo: setup = setup_av_pro-54c returned 00000000
16.12.2009 18:55:03 package: LoadPartInfo: vps = vps-9101600 returned 00000000
16.12.2009 18:55:03 package: LoadProductVpu: C:\Arquivos de programas\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
16.12.2009 18:55:23 internet: Used server: http://download798.avast.com/iavs4x
16.12.2009 18:55:28 file: GetFileWithRetry: part-vps-9101600.vpu downloaded  and verified
16.12.2009 18:55:28 package: Part vps-9101600 was set to be installed
16.12.2009 18:55:44 internet: Used server: http://download798.avast.com/iavs4x
16.12.2009 18:55:44 file: GetFileWithRetry: part-jrog-1b9.vpu downloaded  and verified
16.12.2009 18:55:49 package: Part jrog-1b9 was set to be installed
16.12.2009 18:55:49 package: IsFullOkay: jrog-1b9.vpu - not okay (doesn't exist)
16.12.2009 18:55:49 package: IsFullOkay: jrog-1b9.vpu - not okay (doesn't exist)
16.12.2009 18:55:58 package: SetFullAsMarked: Package jrog set to 1
16.12.2009 18:55:58 package: Packages before download
16.12.2009 18:57:32 package: Vpu: C:\Arquivos de programas\Alwil Software\Avast4\Setup\vps-9112701.vpu, size: 31457787. md5: 43C87F51ADA71DC35178D7E9B67972B1, computemd5 returned 0x00000000, sig: 9306C267BAD8A38963B9D0E3E459D71659B121655DBC1C0C23C8FE35EC9B66739B31E4513813FBF9 returned 0x00000000
16.12.2009 18:57:32 package: Vpu: C:\Arquivos de programas\Alwil Software\Avast4\Setup\vpsm-9112701.vpu, size: 133. md5: D364242E0556862005B2895571280541, computemd5 returned 0x00000000, sig: 3209F4EE691E3C5E4623C1E614BADD421AEB939D0ADB116FBF71137CF0D684C31163419836892710 returned 0x00000000
16.12.2009 18:57:59 general: InvalidateCurrent: invalidated server 'Download798 AVAST Server' from 'main'
16.12.2009 18:57:59 general: SelectCurrent: selected server 'Download778 AVAST Server' from 'main'
16.12.2009 18:58:00 internet: SYNCER: Type: use IE settings
16.12.2009 18:58:00 internet: SYNCER: Auth: another authentication, use WinInet
16.12.2009 18:58:00 internet: while trying to get file 'jrog-1b9.vpu', error 0x20000006 has occured, try 1
16.12.2009 18:58:00 file: Server returned 404 on file jrog-1b9.vpu
16.12.2009 18:58:02 general: InvalidateCurrent: invalidated server 'Download778 AVAST Server' from 'main'
16.12.2009 18:58:02 general: SelectCurrent: selected server 'Download652 AVAST Server' from 'main'
16.12.2009 18:58:02 internet: SYNCER: Type: use IE settings
16.12.2009 18:58:02 internet: SYNCER: Auth: another authentication, use WinInet
16.12.2009 18:58:02 internet: while trying to get file 'jrog-1b9.vpu', error 0x20000006 has occured, try 2
16.12.2009 18:58:02 file: Server returned 404 on file jrog-1b9.vpu
16.12.2009 18:58:03 general: InvalidateCurrent: invalidated server 'Download652 AVAST Server' from 'main'
16.12.2009 18:58:03 general: SelectCurrent: selected server 'Download928 AVAST Server' from 'main'
16.12.2009 18:58:03 internet: SYNCER: Type: use IE settings
16.12.2009 18:58:03 internet: SYNCER: Auth: another authentication, use WinInet
16.12.2009 18:58:03 internet: while trying to get file 'jrog-1b9.vpu', error 0x20000006 has occured, try 3
16.12.2009 18:58:03 file: Server returned 404 on file jrog-1b9.vpu
16.12.2009 18:58:03 internet: tried 3 servers to get file 'jrog-1b9.vpu', but failed (0x20000006)
16.12.2009 18:58:03 package: DldPackage: C:\Arquivos de programas\Alwil Software\Avast4\Setup\jrog-1b9.vpu, returned 0x20000006
16.12.2009 18:58:03 package: LoadAllDefs failed 0x20000006
16.12.2009 18:58:03 general: Err:Other HTTP error (404), while trying 74.55.128.82:80//iavs4x/jrog-1b9.vp

I really don't know what is going on....the setup doesn't have the 'repair' option....

[Lisandro]

Do you use any other antivirus in your computer? Used in the past?
Which is your firewall?

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?

[khrys_21]

I've reinstalled it and it seems to be working again....thanks for the help.....o/

[ardvark]

Hi...

You're welcome, glad we could help.

God bless

[Lisandro]

You're welcome. Feel free to come back any time you need help or just to change experiences