Hello everybody... I'm new to this place and I should start by telling you that I'm a Luddite at heart!
I don't know computerese or tech-speak... so you may need to talk slowly and use little words
_________________________________________________
I recently downloaded and used the Free 30 trial of Avast! I love it. As my free trial was expiring I went ahead and purchased Avast! I received the license via email and followed the instructions. I clicked on license.avastlic and followed instructions... was told it was "successful" and that I had to Re-Boot.
I rebooted. My computer stopped short of Windows and said there was a potential problem. It said to make sure I approved....
One option: Start Up as usual... So, that's what I chose. My computer tried but failed!
Another Option: Start in Safe Mode. I tried that. It failed.
Another Option: Go back to the last time the computer worked properly and Start Up. I tried that and it worked!!!
I noticed my Windows XP Home did not have the most recent Updates... so I installed them.
I also UNInstalled Avast... and rebooted.... and it Rebooted just fine. No problems.
I REInstalled the Avast FREE... and everything worked fine. I rebooted AGAIN just to see... And it rebooted just fine. No problems.
SO... I RE-Licensed the program.... Was told it was a success (again)... was told to reboot (again)...
Upon reboot, it FAILED (AGAIN). I had to go back to the most recent time my computer worked properly. Then UNINSTALL Avast (AGAIN!!!) ... Reboot.... REINSTALL (AGAIN) the Avast FREE.
Everything works fine as long as I'm using the FREE version.
The moment I upgrade to the PAY version everything quits working.
BTW.... I am using these on my WORK Computers... The same trouble happened on a second computer when I tried to License Avast on it.
Please tell me what I need to do to get this thing to work.
Thanks in advance for any help
PS - I've submitted a ticket on this (yesterday)... but thought it couldn't hurt to put it here as well.