Author Topic: Registered but says "Registration Expired" and will not update  (Read 5492 times)

0 Members and 1 Guest are viewing this topic.

visionthing

  • Guest
I have installed Avast 5 onto my daughter's laptop, running Windows 7. It was previously running Avast 4.8, but the registration had expired. Rather than reregister 4.8, I installed 5 and then went through the on-line registration process.

This seemed to work, in that a "registration successful" mesage popped up; however, the Current Status at the top of the Maintenance tab still says "REGISTRATION EXPIRED". "Fix now" on the Summary tab won't run, and attempted updates fail with the message "the licence for this product is invalid or expired". I've tried manual input of the licence key, I've tried uninstalling and reinstalling, but I can't get rid of this problem.

Thus, I'm left with a Mantenance screen that tells me:
  REGISTRATION EXPIRED
  Current registration will expire on:      15/03/2011
  Date of registration:                        15/03/2010
and an antivirus that is not providing any protection.

I'd be grateful for any help.
« Last Edit: March 21, 2010, 11:37:15 PM by visionthing »

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37533
  • Not a avast user
Re: Registered but says "Registration Expired" and will not update
« Reply #1 on: March 21, 2010, 05:43:18 PM »
This have worked for some....

Download the uninstall utility`s  http://www.avast.com/uninstall-utility

run the V5 remover and reboot
run the 4.8 remover and reboot
run " Eusing Free Registry Cleaner " fix all and reboot  http://www.eusing.com/free_registry_cleaner/registry_cleaner.htm
Install V5 again ....reboot......



avast! 5.x: Inserting the license key into avast! Free Antivirus
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=459
« Last Edit: March 21, 2010, 05:46:08 PM by Pondus »

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37533
  • Not a avast user
Re: Registered but says "Registration Expired" and will not update
« Reply #2 on: March 21, 2010, 05:50:06 PM »
And if this was a new computer i guess you have uninstalled any antivirus it was delivered with ? before installing avast
and running the removal tool for that program so all traces are gone ?
you can fiend that here http://uninstallers.blogspot.com/

visionthing

  • Guest
Re: Registered but says "Registration Expired" and will not update
« Reply #3 on: March 21, 2010, 09:28:22 PM »
Pondus,

Thanks for the quick and helpful response, unfortunately the problem continues.

Avast seemed to be working fine when in the 30 day trial mode but, as soon as it accepted my registration, the status switched to "REGISTRATION EXPIRED" and I was back where I started.

visionthing

  • Guest
Re: Registered but says "Registration Expired" and will not update
« Reply #4 on: March 21, 2010, 11:36:53 PM »
SOLVED! System date was set in the future, hence Avast thought it was out of date.