FIRST...let me state clearly that I am as dumb as a bunch of rocks when it comes to computers...please use baby talk.
I was prompted to update to the new version of Avast, and it's on my system, but it's turned off and wont turn on.
It shows UNSECURED, but will not respond to fix now or start program.
Shields are all off, and when I try to start them individually, it says "shields unreachable".
I have un-installed and re-installed, no help.
Any ideas ?