« previous next »
Pages: [1] 2   Go Down

Author Topic: free Avast 5 web shield blocking internet connection - Problem solved  (Read 12076 times)

0 Members and 1 Guest are viewing this topic.

valleyview

  • Guest
free Avast 5 web shield blocking internet connection - Problem solved
« on: April 17, 2010, 06:24:15 PM »
I downloaded Free Avast 5. I can surf the web for a while and then my internet connection is blocked by web shield. When I turn the web shield off I get my connection back. When I go to turn the web shield back on it will not turn on. I have reinstalled free Avast 5 but did not help.
« Last Edit: April 20, 2010, 09:59:46 PM by valleyview »
Logged

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76036
    • >>> Avast Forum - Deutschsprachiger Bereich <<<
Re: free Avast 5 web shield blocking internet connection
« Reply #1 on: April 17, 2010, 07:41:39 PM »
Which version of avast are you using?
Tell us about your system...
asyn
Logged
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89129
  • No support PMs thanks
Re: free Avast 5 web shield blocking internet connection
« Reply #2 on: April 17, 2010, 08:05:58 PM »
What is your firewall ?
Does it allow avastSvc.exe internet access ?
- If it does delete the entry for it and reconnect to the internet, this should force the firewall to ask permission again.

Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?
Logged
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

valleyview

  • Guest
Re: free Avast 5 web shield blocking internet connection
« Reply #3 on: April 17, 2010, 08:07:56 PM »
I am using Avast Free 5.0507, my system is Vista Home Premium
Logged

valleyview

  • Guest
Re: free Avast 5 web shield blocking internet connection
« Reply #4 on: April 17, 2010, 08:13:41 PM »
My firewall is zone alarm. It does allow avastSvc.exe and I did delete the entry but I am still having the problem. I did not have another Anti-Virus installed. I have only used Avast. 
Logged

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89129
  • No support PMs thanks
Re: free Avast 5 web shield blocking internet connection
« Reply #5 on: April 17, 2010, 08:17:32 PM »
Did you have avast 4.8 previously installed ?

-  also see Cause for apparent Web Shield blocking internet connection, http://forum.avast.com/index.php?topic=57443.0.
Logged
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

valleyview

  • Guest
Re: free Avast 5 web shield blocking internet connection
« Reply #6 on: April 17, 2010, 08:21:03 PM »
Yes I had Avast 4.8. I removed it first and then downloaded Free Avast 5
Logged

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76036
    • >>> Avast Forum - Deutschsprachiger Bereich <<<
Re: free Avast 5 web shield blocking internet connection
« Reply #7 on: April 17, 2010, 08:22:44 PM »
Is your vista up to date? (latest sp, all updates)
Also, some user reported problems with ZA...
asyn
Logged
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76036
    • >>> Avast Forum - Deutschsprachiger Bereich <<<
Re: free Avast 5 web shield blocking internet connection
« Reply #8 on: April 17, 2010, 08:24:05 PM »
Logged
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

valleyview

  • Guest
Re: free Avast 5 web shield blocking internet connection
« Reply #9 on: April 17, 2010, 08:27:31 PM »
yes, my vista is up to date and I did use the avast uninstall-utility.
Logged

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76036
    • >>> Avast Forum - Deutschsprachiger Bereich <<<
Re: free Avast 5 web shield blocking internet connection
« Reply #10 on: April 17, 2010, 08:49:21 PM »
You won't try to drop ZA, i guess...? ;)
Logged
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

valleyview

  • Guest
Re: free Avast 5 web shield blocking internet connection
« Reply #11 on: April 17, 2010, 08:52:50 PM »
Yes, I would try a different firewall.
Logged

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76036
    • >>> Avast Forum - Deutschsprachiger Bereich <<<
Re: free Avast 5 web shield blocking internet connection
« Reply #12 on: April 17, 2010, 09:39:59 PM »
Quote from: valleyview on April 17, 2010, 08:52:50 PM
Yes, I would try a different firewall.

Nice. :) Could you please post back, if it fixes your problem..!??
asyn
Logged
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

valleyview

  • Guest
Re: free Avast 5 web shield blocking internet connection
« Reply #13 on: April 19, 2010, 02:56:22 PM »
I changed my firewall and it corrected the problem. Thank you for your help.
Logged

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76036
    • >>> Avast Forum - Deutschsprachiger Bereich <<<
Re: free Avast 5 web shield blocking internet connection
« Reply #14 on: April 19, 2010, 03:02:58 PM »
Quote from: valleyview on April 19, 2010, 02:56:22 PM
I changed my firewall and it corrected the problem. Thank you for your help.

You're very welcome..!! :)
Maybe you edit your original post and put a 'Solved' in the topic/subject..?!
asyn
« Last Edit: April 19, 2010, 03:05:55 PM by Asyn »
Logged
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0
Pages: [1] 2   Go Up
« previous next »