Author Topic: Failure to update  (Read 1891 times)

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Longcove

  • Guest
Failure to update
« on: May 03, 2010, 01:35:10 AM »
Hi: Ongoing failure to update. Ran RegCure, uninstalled 5Free. Re downloaded 5 Installed it with no problems. Still wont update. Reading through these posts I see the same problem showed up before. No real fix supplied. Wipe it off put it back. My trouble is that 4.8 wont even work now.
When Alwil first began it was wonderful and so unlike the other big names in antivirus. Now the difference is unclear.
I'm not even trying to use Internet Security which I foolishly paid for - it seems to be more problematic.
So wake up, for it clearly isn't just my computer.
Yea, yea I know this is a forum but Alwil people do watch it!
XP SP3 all up to date.
4Gb of memory installed, is that a problem?
Donald

Offline Lisandro

  • Avast team
  • Certainly Bot
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  • Posts: 67194
Re: Failure to update
« Reply #1 on: May 03, 2010, 02:34:28 PM »
I suggest an installation from the scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.

The 4Gb is NOT a problem of course.
The best things in life are free.