Author Topic: Avast! refuses to update definitions on desktop  (Read 27275 times)

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Offline DracheRitter

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  • Posts: 15
Avast! refuses to update definitions on desktop
« on: July 06, 2010, 05:56:07 PM »
It's been a week now that Avast! has not automatically updated and unable to manually update. I've tried the No Proxy setting and uninstalling and reinstalling, manually updating from Control Panel>Add/Remove Programs>Avast!>Update, but that didn't work either. I was using Avast! Internet Security at first then switched to the free one in case it was bugged but the problem still persisted. Also, my notebook seems to work just fine and is currently updated....

What gives?

I'm using the latest version 5.0.594 and the definitions version is 100628-0.

Offline Lisandro

  • Avast team
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  • Posts: 67255
Re: Avast! refuses to update definitions on desktop
« Reply #1 on: July 06, 2010, 07:17:27 PM »
I was using Avast! Internet Security at first then switched to the free one in case it was bugged but the problem still persisted.
How did you do that? I mean, the switch.
The best things in life are free.

Offline DracheRitter

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  • Posts: 15
Re: Avast! refuses to update definitions on desktop
« Reply #2 on: July 06, 2010, 07:29:44 PM »
Err...what I meant to say was I went from Internet Security trial to the basic free version of Avast!.

Offline Lisandro

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Re: Avast! refuses to update definitions on desktop
« Reply #3 on: July 06, 2010, 07:48:16 PM »
Is your system time and date correct?
Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).
The best things in life are free.

Offline DracheRitter

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  • Posts: 15
Re: Avast! refuses to update definitions on desktop
« Reply #4 on: July 06, 2010, 08:49:09 PM »
This enough?

11:01:47 min/gen  Started: 06.07.2010, 11:01:47
11:01:47 min/gen  Running setup_ais-252 (594)
11:01:47 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
11:01:47 nrm/sys  Memory: 44% load. Phys:1168592/2096356K free, Page:3284732/4037856K free, Virt:2069680/2097024K free
11:01:47 vrb/sys  Computer WinName: KOSMOS
11:01:47 min/sys  Windows Net User: SYSTEM
11:01:47 min/gen  Cmdline: /verysilent /noreboot  /stopstat "C:\WINDOWS\TEMP\aswUpdSum.ini"  /session "11"  
11:01:47 vrb/gen  Operation set to INST_OP_STOP_STAT
11:01:47 min/gen  Old version: 252 (594)
11:01:47 vrb/reg  Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
11:01:47 dbg/fil  filRenameOnReboot:!bSuccess
11:01:47 dbg/fil  filRenameOnReboot:!bSuccess
11:01:47 dbg/fil  filRenameOnReboot:!bSuccess
11:01:47 nrm/sys  Using temp: C:\WINDOWS\TEMP\_asw_aisI.tm~a03756 (162764M free)
11:01:47 min/gen  LockInstance failed: 0x2000000A
11:01:47 nrm/pkg  Transferred: files 0, bytes 0, time 0 ms
11:01:47 nrm/pkg  Retries: total 0, files 0, servers 0
11:01:47 vrb/fil  NeedReboot=false
11:01:47 min/gen  Return code: 0x2000000A [Another instance of setup is already running. Please wait until it finishes and then try to run it again.]
11:01:47 min/gen  Stopped: 06.07.2010, 11:01:47


11:12:01 min/gen  Started: 06.07.2010, 11:12:01
11:12:01 min/gen  Running setup_ais-252 (594)
11:12:01 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
11:12:01 nrm/sys  Memory: 65% load. Phys:733612/2096356K free, Page:2866820/4037856K free, Virt:2069680/2097024K free
11:12:01 vrb/sys  Computer WinName: KOSMOS
11:12:01 min/sys  Windows Net User: SYSTEM
11:12:01 min/gen  Cmdline: /downloadpkgs /noreboot /updatevps /silent /session "11"  
11:12:01 vrb/gen  DldSrc set to inet
11:12:01 vrb/gen  Operation set to INST_OP_UPDATE_GET_PACKAGES
11:12:01 min/gen  Old version: 252 (594)
11:12:01 vrb/reg  Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
11:12:01 dbg/fil  filRenameOnReboot:!bSuccess
11:12:01 dbg/fil  filRenameOnReboot:!bSuccess
11:12:01 dbg/fil  filRenameOnReboot:!bSuccess
11:12:01 nrm/sys  Using temp: C:\WINDOWS\TEMP\_asw_aisI.tm~a00528 (162774M free)
11:12:01 min/gen  LockInstance failed: 0x2000000A
11:12:01 nrm/pkg  Transferred: files 0, bytes 0, time 0 ms
11:12:01 nrm/pkg  Retries: total 0, files 0, servers 0
11:12:01 vrb/fil  NeedReboot=false
11:12:01 min/gen  Return code: 0x2000000A [Another instance of setup is already running. Please wait until it finishes and then try to run it again.]
11:12:01 min/gen  Stopped: 06.07.2010, 11:12:01


11:12:04 min/gen  Started: 06.07.2010, 11:12:04
11:12:04 min/gen  Running setup_ais-252 (594)
11:12:04 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
11:12:04 nrm/sys  Memory: 65% load. Phys:732680/2096356K free, Page:2866604/4037856K free, Virt:2069680/2097024K free
11:12:04 vrb/sys  Computer WinName: KOSMOS
11:12:04 min/sys  Windows Net User: SYSTEM
11:12:04 min/gen  Cmdline: /verysilent /noreboot  /stopstat "C:\WINDOWS\TEMP\aswUpdSum.ini"  /session "11"  
11:12:04 vrb/gen  Operation set to INST_OP_STOP_STAT
11:12:04 min/gen  Old version: 252 (594)
11:12:04 vrb/reg  Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
11:12:04 dbg/fil  filRenameOnReboot:!bSuccess
11:12:04 dbg/fil  filRenameOnReboot:!bSuccess
11:12:04 dbg/fil  filRenameOnReboot:!bSuccess
11:12:04 nrm/sys  Using temp: C:\WINDOWS\TEMP\_asw_aisI.tm~a03780 (162774M free)
11:12:04 min/gen  LockInstance failed: 0x2000000A
11:12:04 nrm/pkg  Transferred: files 0, bytes 0, time 0 ms
11:12:04 nrm/pkg  Retries: total 0, files 0, servers 0
11:12:04 vrb/fil  NeedReboot=false
11:12:04 min/gen  Return code: 0x2000000A [Another instance of setup is already running. Please wait until it finishes and then try to run it again.]
11:12:04 min/gen  Stopped: 06.07.2010, 11:12:04


11:14:01 min/gen  Started: 06.07.2010, 11:14:01
11:14:01 min/gen  Running setup_ais-252 (594)
11:14:01 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
11:14:01 nrm/sys  Memory: 65% load. Phys:724696/2096356K free, Page:2859992/4037856K free, Virt:2069680/2097024K free
11:14:01 vrb/sys  Computer WinName: KOSMOS
11:14:01 min/sys  Windows Net User: SYSTEM
11:14:01 min/gen  Cmdline: /downloadpkgs /noreboot /updatevps /silent /session "11"  
11:14:01 vrb/gen  DldSrc set to inet
11:14:01 vrb/gen  Operation set to INST_OP_UPDATE_GET_PACKAGES
11:14:01 min/gen  Old version: 252 (594)
11:14:01 vrb/reg  Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
11:14:01 dbg/fil  filRenameOnReboot:!bSuccess
11:14:01 dbg/fil  filRenameOnReboot:!bSuccess
11:14:01 dbg/fil  filRenameOnReboot:!bSuccess
11:14:01 nrm/sys  Using temp: C:\WINDOWS\TEMP\_asw_aisI.tm~a01040 (162774M free)
11:14:01 min/gen  LockInstance failed: 0x2000000A
11:14:01 nrm/pkg  Transferred: files 0, bytes 0, time 0 ms
11:14:01 nrm/pkg  Retries: total 0, files 0, servers 0
11:14:01 vrb/fil  NeedReboot=false
11:14:01 min/gen  Return code: 0x2000000A [Another instance of setup is already running. Please wait until it finishes and then try to run it again.]
11:14:01 min/gen  Stopped: 06.07.2010, 11:14:01


11:14:04 min/gen  Started: 06.07.2010, 11:14:04
11:14:04 min/gen  Running setup_ais-252 (594)
11:14:04 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
11:14:04 nrm/sys  Memory: 65% load. Phys:724160/2096356K free, Page:2859952/4037856K free, Virt:2069680/2097024K free
11:14:04 vrb/sys  Computer WinName: KOSMOS
11:14:04 min/sys  Windows Net User: SYSTEM
11:14:04 min/gen  Cmdline: /verysilent /noreboot  /stopstat "C:\WINDOWS\TEMP\aswUpdSum.ini"  /session "11"  
11:14:04 vrb/gen  Operation set to INST_OP_STOP_STAT
11:14:04 min/gen  Old version: 252 (594)
11:14:04 vrb/reg  Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
11:14:04 dbg/fil  filRenameOnReboot:!bSuccess
11:14:04 dbg/fil  filRenameOnReboot:!bSuccess
11:14:04 dbg/fil  filRenameOnReboot:!bSuccess
11:14:04 nrm/sys  Using temp: C:\WINDOWS\TEMP\_asw_aisI.tm~a02288 (162774M free)
11:14:04 min/gen  LockInstance failed: 0x2000000A
11:14:04 nrm/pkg  Transferred: files 0, bytes 0, time 0 ms
11:14:04 nrm/pkg  Retries: total 0, files 0, servers 0
11:14:04 vrb/fil  NeedReboot=false
11:14:04 min/gen  Return code: 0x2000000A [Another instance of setup is already running. Please wait until it finishes and then try to run it again.]
11:14:04 min/gen  Stopped: 06.07.2010, 11:14:04


11:49:57 min/gen  Started: 06.07.2010, 11:49:57
11:49:57 min/gen  Running setup_ais-252 (594)
11:49:57 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
11:49:57 nrm/sys  Memory: 66% load. Phys:704292/2096356K free, Page:2803128/4037856K free, Virt:2069680/2097024K free
11:49:57 vrb/sys  Computer WinName: KOSMOS
11:49:57 min/sys  Windows Net User: SYSTEM
11:49:57 min/gen  Cmdline: /downloadpkgs /noreboot /updatevps /silent /session "11"  
11:49:57 vrb/gen  DldSrc set to inet
11:49:57 vrb/gen  Operation set to INST_OP_UPDATE_GET_PACKAGES
11:49:57 min/gen  Old version: 252 (594)
11:49:57 vrb/reg  Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
11:49:57 dbg/fil  filRenameOnReboot:!bSuccess
11:49:57 dbg/fil  filRenameOnReboot:!bSuccess
11:49:57 dbg/fil  filRenameOnReboot:!bSuccess
11:49:57 nrm/sys  Using temp: C:\WINDOWS\TEMP\_asw_aisI.tm~a03648 (162775M free)
11:49:57 min/gen  LockInstance failed: 0x2000000A
11:49:57 nrm/pkg  Transferred: files 0, bytes 0, time 0 ms
11:49:57 nrm/pkg  Retries: total 0, files 0, servers 0
11:49:57 vrb/fil  NeedReboot=false
11:49:57 min/gen  Return code: 0x2000000A [Another instance of setup is already running. Please wait until it finishes and then try to run it again.]
11:49:57 min/gen  Stopped: 06.07.2010, 11:49:57


11:49:59 min/gen  Started: 06.07.2010, 11:49:59
11:49:59 min/gen  Running setup_ais-252 (594)
11:49:59 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
11:49:59 nrm/sys  Memory: 66% load. Phys:703444/2096356K free, Page:2803060/4037856K free, Virt:2069680/2097024K free
11:49:59 vrb/sys  Computer WinName: KOSMOS
11:49:59 min/sys  Windows Net User: SYSTEM
11:49:59 min/gen  Cmdline: /verysilent /noreboot  /stopstat "C:\WINDOWS\TEMP\aswUpdSum.ini"  /session "11"  
11:49:59 vrb/gen  Operation set to INST_OP_STOP_STAT
11:49:59 min/gen  Old version: 252 (594)
11:49:59 vrb/reg  Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
11:49:59 dbg/fil  filRenameOnReboot:!bSuccess
11:49:59 dbg/fil  filRenameOnReboot:!bSuccess
11:49:59 dbg/fil  filRenameOnReboot:!bSuccess
11:49:59 nrm/sys  Using temp: C:\WINDOWS\TEMP\_asw_aisI.tm~a00596 (162775M free)
11:49:59 min/gen  LockInstance failed: 0x2000000A
11:49:59 nrm/pkg  Transferred: files 0, bytes 0, time 0 ms
11:49:59 nrm/pkg  Retries: total 0, files 0, servers 0
11:49:59 vrb/fil  NeedReboot=false
11:49:59 min/gen  Return code: 0x2000000A [Another instance of setup is already running. Please wait until it finishes and then try to run it again.]
11:49:59 min/gen  Stopped: 06.07.2010, 11:49:59

Offline cherryshot

  • Jr. Member
  • **
  • Posts: 38
Re: Avast! refuses to update definitions on desktop
« Reply #5 on: July 06, 2010, 09:33:41 PM »
Seems like i have the same problem heres my log:

12:24:10 min/gen  Started: 06.07.2010, 12:24:10
12:24:10 min/gen  Running setup_ais-252 (594)
12:24:10 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
12:24:10 nrm/sys  Memory: 53% load. Phys:488156/1048048K free, Page:1176588/1639048K free, Virt:2070464/2097024K free
12:24:10 vrb/sys  Computer WinName: KYLIE
12:24:10 min/sys  Windows Net User: SYSTEM
12:24:10 min/gen  Cmdline: /downloadpkgs /noreboot /updatevps /silent /session "3"  
12:24:10 vrb/gen  DldSrc set to inet
12:24:10 vrb/gen  Operation set to INST_OP_UPDATE_GET_PACKAGES
12:24:10 min/gen  Old version: 252 (594)
12:24:10 vrb/reg  Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
12:24:10 nrm/sys  Using temp: C:\WINDOWS\TEMP\_asw_aisI.tm~a01824 (58171M free)
12:24:10 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
12:24:10 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-594;p)
12:24:10 vrb/sys  Computer DnsName: Kylie
12:24:10 vrb/sys  Computer Ip Addr: 192.168.1.102
12:24:10 nrm/sys  Installed in: C:\Program Files\Alwil Software\Avast5 (58171M free)
12:24:10 nrm/int  SYNCER: Type: use IE settings
12:24:10 nrm/int  SYNCER: Auth: another authentication, use WinInet
12:24:10 vrb/pkg  Part prg_ais-252 is installed
12:24:10 vrb/pkg  Part vps_win32-10062800 is installed
12:24:10 vrb/pkg  Part setup_ais-252 is installed
12:24:10 vrb/pkg  Part jrog-a7 is installed
12:24:10 vrb/pkg  Part jrog2-0 is installed
12:24:10 vrb/gen  LoadState: Edition=1
12:24:10 min/gen  Old version: 252 (594)
12:24:10 vrb/fil  skipped CPackageEngine_File::SetExistingFilesBitmap
12:24:10 min/gen  GUID: 419d9e88-581d-4b19-b354-9051852f8e49
12:24:13 nrm/gen  Server definition(s) loaded for 'main': 326 (maintenance:0)
12:24:13 nrm/gen  SelectCurrent: selected server 'Download633 AVAST5 Server' from 'main'
12:24:13 nrm/int  SYNCER: Type: use IE settings
12:24:13 nrm/int  SYNCER: Auth: another authentication, use WinInet
12:24:13 dbg/gen  Entered SetupProcessAIS::Do( INST_OP_UPDATE_GET_PACKAGES )
12:24:13 dbg/gen  Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
12:24:13 dbg/gen  Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
12:24:13 dbg/gen  Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
12:24:13 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-594;p)
12:24:13 nrm/int  ERROR:GetInetFile, CreateFile( "C:\WINDOWS\TEMP\_asw_aisI.tm~a01824\onefile.dld") returned 0x00000005
12:24:13 nrm/gen  InvalidateCurrent: invalidated server 'Download633 AVAST5 Server' from 'main'
12:24:13 nrm/gen  SelectCurrent: selected server 'Download685 AVAST5 Server' from 'main'
12:24:13 nrm/int  SYNCER: Type: use IE settings
12:24:13 nrm/int  SYNCER: Auth: another authentication, use WinInet
12:24:13 dbg/int  while trying to get file 'servers.def.vpx', error 0x00000005 has occured, try 1
12:24:13 min/int  tried 1 servers to get file 'servers.def.vpx', but failed (0x00000005)
12:24:13 min/fil  servers.def.vpx not changed, 1277619885
12:24:13 min/pkg  Download servers.def, servers.def.vpx failed with error 0x00000005.
12:24:13 nrm/int  ERROR:GetInetFile, CreateFile( "C:\WINDOWS\TEMP\_asw_aisI.tm~a01824\onefile.dld") returned 0x00000005
12:24:13 nrm/gen  InvalidateCurrent: invalidated server 'Download685 AVAST5 Server' from 'main'
12:24:13 nrm/gen  SelectCurrent: selected server 'Download759 AVAST5 Server' from 'main'
12:24:13 nrm/int  SYNCER: Type: use IE settings
12:24:13 nrm/int  SYNCER: Auth: another authentication, use WinInet
12:24:13 dbg/int  while trying to get file 'servers.def', error 0x00000005 has occured, try 1
12:24:13 min/int  tried 1 servers to get file 'servers.def', but failed (0x00000005)
12:24:13 min/fil  servers.def not changed, 1277619885
12:24:13 min/pkg  Tried to download servers.def but failed with error 0x00000005.
12:24:13 min/pkg  LoadAllDefs failed 0x00000005
12:24:13 min/gen  Error:Access is denied.
12:24:13 nrm/pkg  Transferred: files 0, bytes 0, time 0 ms
12:24:13 nrm/pkg  Retries: total 2, files 2, servers 3
12:24:13 vrb/fil  NeedReboot=false
12:24:13 min/gen  Return code: 0x00000005 [Access is denied.]
12:24:13 min/gen  Stopped: 06.07.2010, 12:24:13


12:24:16 min/gen  Started: 06.07.2010, 12:24:16
12:24:16 min/gen  Running setup_ais-252 (594)
12:24:16 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
12:24:16 nrm/sys  Memory: 53% load. Phys:487248/1048048K free, Page:1175968/1639048K free, Virt:2070464/2097024K free
12:24:16 vrb/sys  Computer WinName: KYLIE
12:24:16 min/sys  Windows Net User: SYSTEM
12:24:16 min/gen  Cmdline: /downloadpkgs /noreboot /silent /session "4"  
12:24:16 vrb/gen  DldSrc set to inet
12:24:16 vrb/gen  Operation set to INST_OP_UPDATE_GET_PACKAGES
12:24:16 min/gen  Old version: 252 (594)
12:24:17 vrb/reg  Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
12:24:17 nrm/sys  Using temp: C:\WINDOWS\TEMP\_asw_aisI.tm~a03740 (58171M free)
12:24:17 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
12:24:17 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-594;p)
12:24:17 vrb/sys  Computer DnsName: Kylie
12:24:17 vrb/sys  Computer Ip Addr: 192.168.1.102
12:24:17 nrm/sys  Installed in: C:\Program Files\Alwil Software\Avast5 (58171M free)
12:24:17 nrm/int  SYNCER: Type: use IE settings
12:24:17 nrm/int  SYNCER: Auth: another authentication, use WinInet
12:24:17 vrb/pkg  Part prg_ais-252 is installed
12:24:17 vrb/pkg  Part vps_win32-10062800 is installed
12:24:17 vrb/pkg  Part setup_ais-252 is installed
12:24:17 vrb/pkg  Part jrog-a7 is installed
12:24:17 vrb/pkg  Part jrog2-0 is installed
12:24:17 vrb/gen  LoadState: Edition=1
12:24:17 min/gen  Old version: 252 (594)
12:24:17 vrb/fil  SetExistingFilesBitmap: 406->87->87
12:24:17 min/gen  GUID: 419d9e88-581d-4b19-b354-9051852f8e49
12:24:19 nrm/gen  Server definition(s) loaded for 'main': 326 (maintenance:0)
12:24:19 nrm/gen  SelectCurrent: selected server 'Limelight 002 AVAST5 Server' from 'main'
12:24:19 nrm/int  SYNCER: Type: use IE settings
12:24:19 nrm/int  SYNCER: Auth: another authentication, use WinInet
12:24:19 dbg/gen  Entered SetupProcessAIS::Do( INST_OP_UPDATE_GET_PACKAGES )
12:24:19 dbg/gen  Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
12:24:19 dbg/gen  Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
12:24:19 dbg/gen  Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
12:24:19 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-594;p)
12:24:19 nrm/int  ERROR:GetInetFile, CreateFile( "C:\WINDOWS\TEMP\_asw_aisI.tm~a03740\onefile.dld") returned 0x00000005
12:24:19 nrm/gen  InvalidateCurrent: invalidated server 'Limelight 002 AVAST5 Server' from 'main'
12:24:19 nrm/gen  SelectCurrent: selected server 'Download609 AVAST5 Server' from 'main'
12:24:20 nrm/int  SYNCER: Type: use IE settings
12:24:20 nrm/int  SYNCER: Auth: another authentication, use WinInet
12:24:20 dbg/int  while trying to get file 'servers.def.vpx', error 0x00000005 has occured, try 1
12:24:20 min/int  tried 1 servers to get file 'servers.def.vpx', but failed (0x00000005)
12:24:20 min/fil  servers.def.vpx not changed, 1277619885
12:24:20 min/pkg  Download servers.def, servers.def.vpx failed with error 0x00000005.
12:24:20 nrm/int  ERROR:GetInetFile, CreateFile( "C:\WINDOWS\TEMP\_asw_aisI.tm~a03740\onefile.dld") returned 0x00000005
12:24:20 nrm/gen  InvalidateCurrent: invalidated server 'Download609 AVAST5 Server' from 'main'
12:24:20 nrm/gen  SelectCurrent: selected server 'Download823 AVAST5 Server' from 'main'
12:24:20 nrm/int  SYNCER: Type: use IE settings
12:24:20 nrm/int  SYNCER: Auth: another authentication, use WinInet
12:24:20 dbg/int  while trying to get file 'servers.def', error 0x00000005 has occured, try 1
12:24:20 min/int  tried 1 servers to get file 'servers.def', but failed (0x00000005)
12:24:20 min/fil  servers.def not changed, 1277619885
12:24:20 min/pkg  Tried to download servers.def but failed with error 0x00000005.
12:24:20 min/pkg  LoadAllDefs failed 0x00000005
12:24:20 vrb/pkg  FilterOutExistingFiles: 87 & 87 = 0
12:24:20 vrb/pkg  FilterOutExistingFiles: 87 & 87 = 0
12:24:20 min/gen  m_bOperationDidSomething 87/87/0
12:24:20 min/gen  Error:Access is denied.
12:24:20 nrm/pkg  Transferred: files 0, bytes 0, time 0 ms
12:24:20 nrm/pkg  Retries: total 2, files 2, servers 3
12:24:20 vrb/fil  NeedReboot=false
12:24:20 min/gen  Return code: 0x00000005 [Access is denied.]
12:24:20 min/gen  Stopped: 06.07.2010, 12:24:20

Old:
Windows XP Home Edition Service Pack 3
Internet Explorer 8, Avast Free,Windows Defender, MBAM

New:
Windows 7 / IE 8 / Avast! Free...

Offline Coolmario88

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Re: Avast! refuses to update definitions on desktop
« Reply #6 on: July 06, 2010, 09:38:48 PM »
avast virus database isnt updating on my windows xp computer
OS: Windows 10 64-bit
Webbrowser: Mozilla Firefox

Offline DavidR

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Re: Avast! refuses to update definitions on desktop
« Reply #7 on: July 06, 2010, 09:53:15 PM »
Please stop posting in multiple topics, it just confuses things, duplicates effort for those trying to help and is basically hijacking someone else's topic. I have responded to your other post here, http://forum.avast.com/index.php?topic=61230.msg520097#msg520097.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.1.2449 (build 21.1.5968.561) UI-1.0.597/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Lisandro

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Re: Avast! refuses to update definitions on desktop
« Reply #8 on: July 06, 2010, 10:36:15 PM »
11:01:47 min/gen  Return code: 0x2000000A [Another instance of setup is already running. Please wait until it finishes and then try to run it again.]
This blocks the update. You need to kill avast.setup process or boot the computer.

12:24:13 min/pkg  Download servers.def, servers.def.vpx failed with error 0x00000005.
12:24:13 nrm/int  ERROR:GetInetFile, CreateFile( "C:\WINDOWS\TEMP\_asw_aisI.tm~a01824\onefile.dld") returned 0x00000005
12:24:20 min/gen  Return code: 0x00000005 [Access is denied.]
Access denied. Are you logged as an administrator?
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Offline cherryshot

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Re: Avast! refuses to update definitions on desktop
« Reply #9 on: July 06, 2010, 10:42:21 PM »


12:24:13 min/pkg  Download servers.def, servers.def.vpx failed with error 0x00000005.
12:24:13 nrm/int  ERROR:GetInetFile, CreateFile( "C:\WINDOWS\TEMP\_asw_aisI.tm~a01824\onefile.dld") returned 0x00000005
12:24:20 min/gen  Return code: 0x00000005 [Access is denied.]
Access denied. Are you logged as an administrator?

Yes
Old:
Windows XP Home Edition Service Pack 3
Internet Explorer 8, Avast Free,Windows Defender, MBAM

New:
Windows 7 / IE 8 / Avast! Free...

Offline Lisandro

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Re: Avast! refuses to update definitions on desktop
« Reply #10 on: July 06, 2010, 10:44:45 PM »
Boot the computer and try again.
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Offline cherryshot

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Re: Avast! refuses to update definitions on desktop
« Reply #11 on: July 06, 2010, 10:56:22 PM »
Same thing, access denied when i go to update. Program says secured but windows security alert says it may be out of date.
Old:
Windows XP Home Edition Service Pack 3
Internet Explorer 8, Avast Free,Windows Defender, MBAM

New:
Windows 7 / IE 8 / Avast! Free...

Offline Tarq57

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Re: Avast! refuses to update definitions on desktop
« Reply #12 on: July 07, 2010, 03:05:29 AM »
cherryshot,
check your system date and time is correct. If it is, try this: (You will have to enable viewing hidden and system files in "folder options".)

Quote
1. Go to control panel and open Administrative tools.
2. Click on services.
3. Go down to Windows Management Instrumentation.
4. Stop this service. Stop Security Center service too.
Set them to Automatically start.
5. Exit out of this area, to your desktop.
6. Right click Start, and choose Explore.
7. Go to c:\windows\system32\wbem\repository.
Delete this subdirectory ONLY.
Leave the others there.
8. Exit back to your desktop and reboot your computer (you might need to boot twice).

This will rebuild the deleted folder, and the database.
Once restarted, Windows Security Center should show the correct info.
Antivirus, and firewall, should now be recognized.
Windows 10,Windows Firewall,Firefox w/Adblock.

Offline Tarq57

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Re: Avast! refuses to update definitions on desktop
« Reply #13 on: July 07, 2010, 03:15:09 AM »
DracheRitter,
Have you registered the version of Avast Free you are using?
Try a full uninstall and reinstall, using the Avast uninstall utility. (Save this file to your desktop; you should have also already saved the full setup file.)

-Open the Avast GUI, select "settings>troubleshooting" and un-tick "enable Avast Self defense module". Close the interface.
-Disconnect from the internet. (You will have no AV guarding the machine for the next few steps.)
-Go to "control panel>add/remove programs", once the list has populated, select Avast, and from the options listed, select "uninstall". Reboot when prompted. If there were any problems with the uninstall, reboot into safe mode (tutorial)
-Run the Avast uninstall utility. When it has finished, reboot.
-Install Avast from the setup file. Reboot when prompted. A second reboot might be required, if anything appears to "hang" (rare.)
-Reconnect to the net. Check for updates. Right click the tray icon, select "registration information", check the AV is registered.

Let us know if that helps. If it doesn't, it is possible that a malware problem (or some other problem) is causing this.
Windows 10,Windows Firewall,Firefox w/Adblock.

Offline DracheRitter

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Re: Avast! refuses to update definitions on desktop
« Reply #14 on: July 08, 2010, 06:36:56 PM »
11:01:47 min/gen  Return code: 0x2000000A [Another instance of setup is already running. Please wait until it finishes and then try to run it again.]
This blocks the update. You need to kill avast.setup process or boot the computer.

I tried ending that process, it tells me access is deneid.

DracheRitter,
Have you registered the version of Avast Free you are using?
Try a full uninstall and reinstall, using the Avast uninstall utility. (Save this file to your desktop; you should have also already saved the full setup file.)

-Open the Avast GUI, select "settings>troubleshooting" and un-tick "enable Avast Self defense module". Close the interface.
-Disconnect from the internet. (You will have no AV guarding the machine for the next few steps.)
-Go to "control panel>add/remove programs", once the list has populated, select Avast, and from the options listed, select "uninstall". Reboot when prompted. If there were any problems with the uninstall, reboot into safe mode (tutorial)
-Run the Avast uninstall utility. When it has finished, reboot.
-Install Avast from the setup file. Reboot when prompted. A second reboot might be required, if anything appears to "hang" (rare.)
-Reconnect to the net. Check for updates. Right click the tray icon, select "registration information", check the AV is registered.

Let us know if that helps. If it doesn't, it is possible that a malware problem (or some other problem) is causing this.

I tried this too, it was a no go. It's currently stuck on "Initializing, Please Wait..." for the update. I also did a full system scan with Malwarebyte's Anti-Malware, nothing was found. The odd thing is that, a day ago, Avast! was suddenly updated when I turned on my PC. I leave my modem on but I don't see how Avast! can perform an update without the PC being on.