Author Topic: Avast Wont Update - Wont Install - (Includes Log Files) *edited*  (Read 6180 times)

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DesertFox73

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*Edit* before anyone tells me to try previously mentioned fixes, I read through the forums, tried the removal tools, and all the other suggested fixes to resolve the problems of not being able to update. Now the problem is I can't even install it now.


I recently installed Avast 5 Free on my Windows 7 x64 computer. The initial install went fine but the program would not update the virus definitions nor will it update the program itself. The error message for both of those is "Invalid Signature File".

So I uninstalled it, cleared all evidence of it from the system, RE-downloaded the program and tried to install it. Now it won't install on this or any other computer I own. I get the same error log on all the computers I have tried to install AV5 on. Below is the portion of the log in which the errors upon install begin. (because this board is outdated and cant support large posts, I did not include the full log)

(partial log where the errors begin)
04.08.2010 07:52:15 file: GetFileWithRetry:DSA_FileVerify(C:\Program Files\Alwil Software\Avast5\Setup\vps_32-23a.vpx), error: 0x2000000B
04.08.2010 07:52:15 general: InvalidateCurrent: invalidated server 'tmp sfx storage' from 'sfx'
04.08.2010 07:52:15 general: SelectCurrent: unable to find any suitable server in 'sfx'
04.08.2010 07:52:15 internet: while trying to get file 'vps_32-23a.vpx', error 0x2000000B has occured, try 1
04.08.2010 07:52:15 internet: tried 1 servers to get file 'vps_32-23a.vpx', but failed (0x2000000B)
04.08.2010 07:52:15 package: DldPackage: C:\Program Files\Alwil Software\Avast5\Setup\vps_32-23a.vpx, returned 0x2000000b
04.08.2010 07:52:15 system: Uninstalling aswTdi.sys
04.08.2010 07:52:15 system: Stopping service aswTdi
04.08.2010 07:52:15 system: OpenSCManager
04.08.2010 07:52:15 system: OpenService
04.08.2010 07:52:15 system: OpenService, errcode: 0x00000424
04.08.2010 07:52:15 system: Service aswTdi stopped, errcode: 0x00000424
04.08.2010 07:52:15 registry: Deleted registry: Software\Alwil Software\Avast\5.0
04.08.2010 07:52:15 registry: Cannot open reg. key:Software\Microsoft\Windows\CurrentVersion\App Paths\AvastUI.exe
04.08.2010 07:52:15 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-18, C:\Windows\system32\config\systemprofile\NtUser.dat)
04.08.2010 07:52:15 registry: RegUnloadKey
04.08.2010 07:52:15 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-19, C:\Windows\ServiceProfiles\LocalService\NtUser.dat)
04.08.2010 07:52:15 registry: Load registry hive ERROR_SHARING_VIOLATION
04.08.2010 07:52:15 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-20, C:\Windows\ServiceProfiles\NetworkService\NtUser.dat)
04.08.2010 07:52:15 registry: Load registry hive ERROR_SHARING_VIOLATION
04.08.2010 07:52:15 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-21-3129662817-1248565206-3000851734-1000, C:\Users\MobileFox\NtUser.dat)
04.08.2010 07:52:15 registry: Load registry hive ERROR_SHARING_VIOLATION
04.08.2010 07:52:15 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\ais_core-1e4.vpx
04.08.2010 07:52:15 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\ais_dll_eng-1cf.vpx
04.08.2010 07:52:15 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\ais_res-13d.vpx
04.08.2010 07:52:15 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\ais_x64-21a.vpx
04.08.2010 07:52:15 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\part-jrog-a7.vpx
04.08.2010 07:52:15 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\part-jrog2-0.vpx
04.08.2010 07:52:15 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\part-prg_ais-252.vpx
04.08.2010 07:52:15 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\part-setup_ais-252.vpx
04.08.2010 07:52:15 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\part-vps_win32-10071200.vpx
04.08.2010 07:52:15 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
04.08.2010 07:52:15 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\servers.def
04.08.2010 07:52:15 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\servers.def.vpx
04.08.2010 07:52:15 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\setif_ais-252.vpx
04.08.2010 07:52:15 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\setup.ini
04.08.2010 07:52:15 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\setup_ais-252.vpx
04.08.2010 07:52:15 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\winsys-3.vpx
04.08.2010 07:52:16 package: Transferred: files 0, bytes 0, time 110 ms
04.08.2010 07:52:16 package: Retries: total 1, files 1, servers 1
04.08.2010 07:52:16 general: GetLicNumber: LoadLibrary( C:\Program Files\Alwil Software\Avast5\ashBase.dll ) return value: 0x00000000
04.08.2010 07:52:16 general: DldSrc set to inet
04.08.2010 07:52:17 general: Server definition(s) loaded for 'main': 374 (maintenance:0)
04.08.2010 07:52:17 general: SelectCurrent: selected server 'Download613 AVAST5 Server' from 'main'
04.08.2010 07:52:17 internet: SYNCER: Type: use IE settings
04.08.2010 07:52:17 internet: SYNCER: Auth: another authentication, use WinInet
04.08.2010 07:52:17 internet: Sending stats 'http://download613.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
04.08.2010 07:52:17 file: NeedReboot=false
04.08.2010 07:52:18 general: Return code: 0x2000000B [Invalid file signature. Setup will terminate.]
04.08.2010 07:52:18 general: Stopped: 04.08.2010, 07:52:18

« Last Edit: August 04, 2010, 06:42:17 PM by DesertFox73 »

SafeSurf

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Re: Avast Wont Update - Wont Install
« Reply #1 on: August 05, 2010, 06:55:08 AM »
Your OS is Win7 (64-bit).

A. What other security software do you have on this machine currently and previously including firewall (FW)?

B. What Avast product are you trying to download (AIS, Pro, Free)?  What version were you downloading?  Version 5.0.594 is the latest version.

C. How do you connect to the Internet (cable, DSL, proxy, etc.)?

D. Where you using this procedure for uninstalling and doing a clean install:

1. Save a copy of newest version of Avast (5.0.594) for the version you need and save it to your HDD:
Freehttp://files.avast.com/iavs5x/setup_av_free.exe
Pro  –  http://files.avast.com/iavs5x/setup_av_pro.exe
AIS  –  http://files.avast.com/iavs5x/setup_ais.exe
2. Download the Avast Uninstall Utility, aswClear5.exe http://www.avast.com/uninstall-utility and save it to your HDD (it has uninstall tools for both 4.0 and 5.0).
3. Disconnect from the Internet at this time.
4. Uninstall Avast through "Add/Remove Programs" through Control Panel. 
5. Boot into Safe Mode (hit F8 repeatedly) and run the Avast Uninstall Tool.
6. Reboot twice.
7. Clean your computer up (clean up cache, temporary Internet files, etc.).
8. Install the newest version of Avast and reboot.
9. Get Internet access and update Avast definitions.
10. Register your copy or add the license key for Free, Pro or AIS.

Below is the portion of the log in which the errors upon install begin. (because this board is outdated and cant support large posts, I did not include the full log).
For long files or logs, you can attach them in a post by clicking on "Additional Options" > Attach (located at the bottom left of the post window).