We have had the same issue.....our lap top came loaded with the "free" AVAST and not because of a virus but because of the repeated warnings by AVAST that the "free" period was over.....out of laziness.....we just subscribed. CHarged twice on cc statement....a very long wasted day off (Saturday) was spent on the phone with AVAST....who eventually threw us to the wolves IYOGI for $169.99... (on top of the $59.?? by AVAST)to totally f up both our new lap top and our 1 yr old desk top.......very frustrating and I am on a mission to inform as MANY people as I can so they don't go through what we are GOING through. Right now I can't even use my desk top....so much time wasted on the phone with horrible communication and passed on from one person to another. Sorry I don't have any advice.....I'm going to take both my laptop and my desktop to someone local WHO I TRUST.....and probably pay the max for troubleshooting whatever CRAP IYOGI and AVAST has eroded me with. I feel RAPED. If I save one person from this nightmare......Merry CHRISTmas!
Dear jjill,
Welcome to the forum and my apologies for your difficulty.
Please contact the CEO of Avast Vince Steckler. He is currently reviewing the service rendered by iYogi to avast! users.
and deserves a chance to intervene in this matter.
You can reach in by email at steckler(at)avast.com (replace the (at) with @ to make it a usable email address)
The 30 days you mentioned refer to the length of time you have to evaluate the product before registration is required.
The registration and program are free for home use.
If you have any other computer issues, all of us here are more than willing to help and as already mentioned, our services are always offered for free by users of this help forum.
Have a Merry Christmas and a great New Year.
(I have already sent an email to Mr Steckler alerting him to this post and I'm sure he'll be looking for your email to him.)