Help! Avast ineternet security Problem !!!

[TomR]

Hi Guys.i got avast internet security Ver 5.0.594 My windows IS Vista  ANd if u will gonna ask me DID u use Windows restore or start up Restore Yes ! sence i used that idk what happend with avast here is The Pic

AND MY SUBSCRIPTION IS ACTIVE BUT IDK FOR HOW LONG LOOK AT THE OTHER PIC !!!

[Hermite15]

I never had this issue but for those who did or do, trying out the pre-release 5.0.656 might help
http://forum.avast.com/index.php?topic=63151.0

ps: just upgrade with it, no need to uninstall what you got currently.

btw you should have posted your thread in this section:
http://forum.avast.com/index.php?board=2.0

[TomR]

sorry and thanks i will see if that helps

[Hermite15]

sorry and thanks i will see if that helps

no problem   ...just report back to tell how things go...

[TomR]

it didnt help it says There was an error whole changing the Products Configuration

[Hermite15]

it didnt help it says There was an error whole changing the Products Configuration

oh you're on XP I suppose...that's an issue with this pre-release, sorry about that. Attempt a repair with the uninstaller and reboot. If it still doesn't work your only way out will be to uninstall everything and re-install 5.0.594, which you would have had to do anyway to get rid of the inconsistent state of Avast.

[YoKenny]

oh you're on XP I suppose...that's an issue with this pre-release, sorry about that. Attempt a repair with the uninstaller and reboot. If it still doesn't work your only way out will be to uninstall everything and re-install 5.0.594, which you would have had to do anyway to get rid of the inconsistent state of Avast.

Doh!

My windows IS Vista 

Posted on: Today at 02:03:14 PM

[drhayden1]

use this program to uninstall
http://www.avast.com/uninstall-utility
then reinstall avast internet security and it should work
that same problem happened to me once before and worked for me
don't use the beta release.....
scroll down and download the one in english not the buy and download link
http://www.avast.com/internet-security#tab3
hope this helps you.....

[Hermite15]

the normal uninstaller removes much more stuff than the dedicated removing tool. The tool should be used only if uninstalling normally doesn't work for any reason.

ps: check and see for yourself, uninstall with both methods and see what's left

[TomR]

it didnt help it says There was an error whole changing the Products Configuration

oh you're on XP I suppose...that's an issue with this pre-release, sorry about that. Attempt a repair with the uninstaller and reboot. If it still doesn't work your only way out will be to uninstall everything and re-install 5.0.594, which you would have had to do anyway to get rid of the inconsistent state of Avast.

No no fella i use vista

[Lisandro]

the normal uninstaller removes much more stuff than the dedicated removing tool. The tool should be used only if uninstalling normally doesn't work for any reason.

The uninstaller, like Logos says, must be always run after the common uninstallation process (or if it fails).

[TomR]

use this program to uninstall
http://www.avast.com/uninstall-utility
then reinstall avast internet security and it should work
that same problem happened to me once before and worked for me
don't use the beta release.....
scroll down and download the one in english not the buy and download link
http://www.avast.com/internet-security#tab3
hope this helps you.....

What Bout THe Subs Coz i have avast for too long and i dont know where is the active file or the serial etc etc..

[Lisandro]

i dont know where is the active file or the serial etc etc..

Send an email to sales (at) avast (dot) com with the same email you've used to bought avast and explain.
Please, upload (attach) the avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).

If the file is too big for the forum, post the last 400-500 lines of it.

[TomR]

i dont know where is the active file or the serial etc etc..

Send an email to sales (at) avast (dot) com with the same email you've used to bought avast and explain.
Please, upload (attach) the avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).

If the file is too big for the forum, post the last 400-500 lines of it.

soo where i put these lines u mean the forum here?

[Lisandro]

soo where i put these lines u mean the forum here?

Yes, or attach (upload) it with the post.