Previously i used Avast 4.8 Pro ...
Ever since i installed Avast Anti virus & Internet Security 5.0.492 i cannot do windows update. I uninstalled it. I still cannot do Windows update and now i find for some reason i cannot even use Windows Media Player.
Sometimes malware can cause MS Updates not to work, and now you are seeing other problems as well. Please do the following:
Check your computer for malware with Malwarebytes’ Anti-Malware (MBAM).
· Download
free http://www.malwarebytes.org/ (blue button) for an on-demand scanner (good to keep as a back up).
· Double Click mbam-setup.exe to install the application.
· After install, click
update so you have latest database before scanning.
· Under Settings:
o
General: Automatically Save File After Scan Completes is checked off
o
Scanner Settings:
Check all boxeso
Updater: Download and install update if available is checked off
· Once the program has loaded, select "Perform
FULL Scan", then click Scan.
· The scan may take some time to finish, so please be patient.
· When the disinfection scan is complete, a log will appear in Notepad and you may be prompted to Restart. (See Extra Note).
· Click the “
remove selected” button to quarantine anything found. You will find the infection details under the Quarantine tab.
· The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy & Paste the entire report in your next reply.
Questions:
1. When you installed AIS, did you uninstall Avast 4.8 Pro using the Avast Uninstall Utility Tool?
2. The version of AIS you are using is 5.0.492 and not 5.0.677 (the current version)? Have you been getting Avast updates?
3. What other security software did you have
in the past on this machine including antivirus (AV), firewall (FW), and other security programs that you have not mentioned? If they were in the past, how did you remove them (the vendor's uninstaller's tool or another way)?
