Thanks Misaki for posting the pictures. This is the exact same issue I had on 2 separate computers that I attempted to describe. I appreciate you putting it in pictures so everyone can see.
DavidR, I appreciate what you are saying. Yes, I can run the program without activating and without virus updates. But, that leaves me unprotected from zero day threats. That's the point. And if that's how the trial period works, you should really set expectations differently in the product and on the website. If you state something will behave a certain way and it doesn't, this confuses and frustrates customers. Or, just state the obvious and say that the current product has a bug when trying to activate the trial period, tell people you are working on it and then everyone will understand. If you Google, the same thing happened a year or two ago.
And as for the comments about expiring trial periods... I am not trying to run the full product for more than 30 days, trying to get it for free. I installed it for the first time on 11/6/2010. Up to then, I had been running another vendor's product for a couple of years. I do not expect or want a free key. I started this thread because the iYogi folks were very rude and unhelpful, and because I never got a response from the support case I submitted. Just wanted to try the product. At this point though, there are too many choices and my time too precious. Time to move on, last post.
