Help! LAN Cable not recognised!

[Avastfan1]

Dear Forum,

A friend's laptop is not recognising the LAN cable when it is plugged in, and there is no internet connection. Could somebody please advise how to fix this?

- The cable itself works in three other computers (so the cable is not the culprit)
- After the cable has been plugged in, Windows does not react at all
- Device Manager shows this under network adaptors
  1. 1394 - Networkadaptor
  2. Intel (R) PRO/Wireless 2200 BG Network Connection
  3. Intel (R) PRO/Wireless 2200 BG Network Connection - PANDA NDIS IM Filter Miniport
  4. Marvell Yukon Gigabit Ethernet 10/100/1000Base-T Adaptor, Copper RJ-45
  5. Marvell Yukon Gigabit Ethernet 10/100/1000Base-T Adaptor, Copper RJ-45 - PANDA NDIS IM FIlter Miniport
  6. WAN-Miniport (IP) - PANDA NDIS IM Filter Miniport

- Numbers 3, 5, and 6 show a yellow circle with an exclamation mark on them
- It says 'The device driver for this hardware cannot be loaded. The driver is possibly damaged or not available (Code 39)

- The computer is an ASUS Laptop with INtel Pentium Processor 1.60GHz - 1.0 GB Ram, ATI Mobility Radeon X700.
- The computer has Kaspersky Internet Security 9.0.0.459 installed (And had PANDA installed)

Any suggestions would be much appreciated!!!

Avastfan1

[bob3160]

Did you have Panda AV on your system
http://support.pandasecurity.com/forum/viewtopic.php?f=5&t=844#p4749

[Avastfan1]

Not on my system. However, my friend did on his. This has been uninstalled.

Update:

The computer now recognises the LAN cable!

But it didn't before!

What do you think is the problem?

[bob3160]

I don't know but found it strange that the same problem turned up as a related item to
Panda AV. I simply used a Google search and investigated the results.
Since it's now working, I guess you can mark this topic as "solved".

[Avastfan1]

I wish I could! However, it is only working intermittently.