[Resolved] Manual file scan issue

[SafeSurf]

@ buckeyered,

At least you were able to figure out the cause of the problem.  I have asked the Avast Team to see if this is a known or new issue.  Could you please produce a mini-dump file when you have the problem:

Here is additional information on how to invoke a memory dump file:  http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71.

Please, zip and upload the C:\Windows\Memory.dmp file to this anonymous ftp server and name it uniquely: ftp.avast.com/incoming.  Avast will analyze it and respond back to you in this thread or to your email.

After doing this, I would not use the software causing the issue for now.  Should you hear anything back by email from Avast, please post your response here in the thread so we can learn about it.  Otherwise Avast will post a reply in the thread so we can all learn.  Thank you.

[YoKenny]

Stick with Windows Explorer

Windows Explorer Explained: Tips for Newbies
http://www.pcworld.com/article/212054/windows_explorer_explained_tips_for_newbies.html

Running free commander will cause problems on Windows 7 as it is designed for XP.

Which operating systems are supported?
Windows 2000, XP and Vista are supported. Window 95 is not supported.Windows 98 is not officially supported, but Windows 98SE might work.

http://www.freecommander.com/fc_faq_en.htm

[yonatan]

thanks for the bug report, i will try to reproduce it here.
one question, did the program crush (or was manualy killed) during a previouse
scan of this file?
Yonatan

[buckeyered]

Sorry, I had already uninstalled free commander before reading the post on how to do the bug report dump file.
The program never crashed. After removing free commander I installed xyplorer as my file manager and it works fine with avast.
Thanks

[SafeSurf]

I'm glad things are working out for you now.

If you feel that the problem is now resolved/fixed, I'll have you close this thread by going back to the first open post in this topic, click the modify button in that Post and change the title/subject, add [Resolved] to the beginning of the title.  Thank you for allowing me to assist you.