I just registered for the forum so hello everyone
I am trying to fix my boyfriend's mom's computer... for the second time. I helped her last time (IE: Updated her non-existant anti-virus with Avast Free, did a full scan, and installed Spybot S&D). It appeared that we totally cleaned her computer out but now, whatever it is, is back with a vengence.
First off, a program simply called "Scanner" at some point had installed onto the computer. I deleted it and thought it might solve the problem but it didn't.
In the Avast virus chest:
Name: EKqkYGiiiokoX.dll
Original Location: C:\Users\Cheryl\AppData\Local\Temp
Virus: Win32:Malware-gen
I scanned the computer with Malwarebytes. I did a quick scan first. 5 items came up and I removed them. The computer restarted before I had the chance to save the log. After I restarted, I decided to run a full scan too. I have tried this atleast 3 times, but it keeps freezing before it gets to finish... and 3 more infected objects keep coming up each time.
I have installed the other logging program OTL and it saved the logs. However, I don't have the other computer hooked up to my network because I am afraid the malware could somehow infect my network. I also don't want to copy the files to a disc then to my computer for the same reason.
Am I being too cautious or do you think it will be fine? I believe the logs are the only way I can take a step to fixing whatever this problem is......
Thanks in advance.
-Jess