56 Msmpeng.exe threats, unable to apply any fix.

[Vitruvian Man]

Hello,
I have been using Avast for the past year to protect my system(windows7 64bit), this is the first trouble I've had with it, I'm hoping some of the more experienced users can offer me some help with how to fix this.
I usually run a custom scan with everything dialled up to max once a month and one of the quicker scans weekly. My custom scan has picked up 56 threats, all of which are High severity.
I cannot apply any fix to any of the threats, the apply button is greyed out, I will include some screenshots to show you my problem.




Thank you very much for any help - it is truly much appreciated,
Stephen

[RejZoR]

Are you also using Microsoft Security Essentials at the same time?

[Vitruvian Man]

Are you also using Microsoft Security Essentials at the same time?

Yes i do have Microsoft security essentials, shall I uninstall it? I never use it now

[Asyn]

Are you also using Microsoft Security Essentials at the same time?

Yes i do have Microsoft security essentials, shall I uninstall it? I never use it now

Yes, uninstall it and see if your problem is solved then...!
Happy New Year,
asyn

[DavidR]

Yes you should uninstall MSE, having two resident scanners installed is one too many and not recommended as rather than provide twice the protection it can cause conflicts that could leave you more vulnerable.

Your problem comes from:
- Detections in Memory - My guess is that you are doing a Custom scan in which you have elected to scan Memory and that all these detections are in memory or are listings of files that can't be scanned. Since they aren't physical files they can't be moved to the chest, deleted, etc. so there is no action that can be taken, hence the Apply button being greyed out.

The detections in memory are frequently other security applications loading unencrypted virus signatures into memory. Having set off a scan of memory by an antivirus application looking for virus signatures, don't be too surprised if it finds some in memory.

So if you can give some examples of the items in the list and the type of scan you did it will help us to help you.

The other ones at the bottom of the list are old avast definitions folders that have been cleaned up by avast doing a bit of housekeeping, so nothing to worry about there.

[Vitruvian Man]

Yes you should uninstall MSE, having two resident scanners installed is one too many and not recommended as rather than provide twice the protection it can cause conflicts that could leave you more vulnerable.

Your problem comes from:
- Detections in Memory - My guess is that you are doing a Custom scan in which you have elected to scan Memory and that all these detections are in memory or are listings of files that can't be scanned. Since they aren't physical files they can't be moved to the chest, deleted, etc. so there is no action that can be taken, hence the Apply button being greyed out.

The detections in memory are frequently other security applications loading unencrypted virus signatures into memory. Having set off a scan of memory by an antivirus application looking for virus signatures, don't be too surprised if it finds some in memory.

So if you can give some examples of the items in the list and the type of scan you did it will help us to help you.

The other ones at the bottom of the list are old avast definitions folders that have been cleaned up by avast doing a bit of housekeeping, so nothing to worry about there.

Thanks alot for taking the time to explain the problem, i really appreciate it

I have now uninstalled Microsoft Security Essentials and there are now 0 threats being detected by my custom scan.
Thank you all for the help,
God bless and a happy new year to all

[DavidR]

You're welcome, a Happy New Year to you too.