I used the add/remove from windows. I never installed the Norton free trial. I dont know if that matters or not. Thanks
Hi: The version you installed is not the latest. The latest version is 5.1.864
Please follow these instructions.
First run the Nortin uninstall 'tool' found here:
http://uninstallers.blogspot.com/Scroll down to 26a and click on 'tool'
Once the tool has finished reboot your computer if it doesn't automatically.
Once up and running again you will now have to remove any Avast remnants.
First uninstall 5.0.677 via Add and Remove Programs and reboot your computer.
Then follow these instructions:
Please Download the latest version of Avast, 5.1.864
http://files.avast.com/iavs5x/setup_av_free.exe (English only) and save it to your hard drive where you can access it easily.
Then download the Avast Clean up Utility
http://www.avast.com/uninstall-utility and save it to your hard drive where you can access it easily.
Please go to Start/Control Panel/Add and Remove Programs and choose Avast and click Remove and then Uninstall. Once the uninstall process is completed, Reboot your computer and when up and running, Reboot again into 'Safe Mode' and find the (aswClear v5) download you saved to your hard drive and run the Clean up tool. Make sure you first choose the version you want to cleanup and then run the tool from the scroll down choices, your computer will automatically reboot. Once up and running in Normal Mode, Install the latest version of Avast you saved to your hard drive and all should be fine.
Please remember you need to choose the version in the Clean up tool that you have had installed on your system.In your case it will be version 5 If you have had both v.4 and v.5 installed, then you need to follow the ‘safe mode’ process twice; once for each version separately.
NOTE: Please run CCLeaner after you Reboot and before Clean install of Avast
This is Free and Safe Hard Drive Cleaner>
http://www.piriform.com/If you have any problems please feel free to let us know.