Author Topic: Problem with BSOD (possible reason for this- aswSnx.SYS and aswSP.SYS)  (Read 7564 times)

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Offline JuninhoSlo

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Hi :)

Here is my problem: I tried to open IE but WindowsXp showed me BSOD error window. Fine I get the BSOD error almost every day so this is just a normal ritual in my computer.  ;D I tried to open IE again but WindowsXp showed me BSOD error windows again,looks like there is something wrong with IE. I won,t say I,m 100% but I think the reason for BSOD error window is in  aswSnx.SYS and aswSP.SYS. I,m running IE in sandbox mode and I use the latest version of AIS AV program.

WindowsXP Home-SP3
Avast Internet Security (AIS)

Do you need MiniDump report file?

Thank you for your time and have a nice day. Lep dan 

Offline Charyb-0

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Re: Problem with BSOD (possible reason for this- aswSnx.SYS and aswSP.SYS)
« Reply #1 on: January 06, 2011, 04:02:52 PM »
What is your exact version? Avast has released a pre-release update 5.1.874 that helped resolve many issues. If you are not currently using this version, please give it a try.

http://forum.avast.com/index.php?topic=68927.0

Offline pk

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Re: Problem with BSOD (possible reason for this- aswSnx.SYS and aswSP.SYS)
« Reply #2 on: January 06, 2011, 04:12:12 PM »
please send me a couple of the latest minidumps to kurtin@avast.com
thanks

Offline JuninhoSlo

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Re: Problem with BSOD (possible reason for this- aswSnx.SYS and aswSP.SYS)
« Reply #3 on: January 06, 2011, 04:23:55 PM »
please send me a couple of the latest minidumps to kurtin@avast.com
thanks

I sent you MiniDump file. Thank you for your help. Lep dan :)

Offline JuninhoSlo

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Re: Problem with BSOD (possible reason for this- aswSnx.SYS and aswSP.SYS)
« Reply #4 on: January 12, 2011, 04:36:19 PM »
Hi :)

PK When I,m trying to read PDF file with Foxit Reader,computer/windowsxp shows me BSOD error window. I,m runnig Foxit Reader in sandbox mode. Do you need MiniDump file?

Thank you. Lep dan :)

Offline igor

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Re: Problem with BSOD (possible reason for this- aswSnx.SYS and aswSP.SYS)
« Reply #5 on: January 12, 2011, 04:40:03 PM »
I suppose he'd be happy to have it ;)  - please send it to his e-mail.
What build of avast! is that?

Offline JuninhoSlo

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Re: Problem with BSOD (possible reason for this- aswSnx.SYS and aswSP.SYS)
« Reply #6 on: January 12, 2011, 04:49:02 PM »
I suppose he'd be happy to have it ;)  - please send it to his e-mail.
What build of avast! is that?


AIS 5.1.864

Offline pk

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Re: Problem with BSOD (possible reason for this- aswSnx.SYS and aswSP.SYS)
« Reply #7 on: January 12, 2011, 05:57:03 PM »
it's a conflict with Sunbelt drivers - which Sunbelt's applications are you using? thanks.

Offline JuninhoSlo

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Re: Problem with BSOD (possible reason for this- aswSnx.SYS and aswSP.SYS)
« Reply #8 on: January 12, 2011, 06:40:09 PM »
it's a conflict with Sunbelt drivers - which Sunbelt's applications are you using? thanks.

I use CounterSpy.


Offline JuninhoSlo

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Re: Problem with BSOD (possible reason for this- aswSnx.SYS and aswSP.SYS)
« Reply #9 on: January 13, 2011, 08:32:54 PM »
Hi :)

Hi Pk I posted a problem between Avast and Sunbelt Counterspy on Sunbelt forum but they need more informations for analyze.

-Can you give me more informations for this problem? ( I will post your answer on Sunblet forum-(if you allowed)
-PK can you contact their technical team to solve this problem?

Sunbelt forum: http://supportforums.sunbeltsoftware.com/messageview.aspx?catid=24&threadid=6971&title=Conflict%20between%20Sunbelt%20drivers%20and%20Avast%20Internet%20Security(AIS)

Have a nice day. Lep dan
« Last Edit: January 13, 2011, 08:39:46 PM by JuninhoSlo »

Offline pk

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Re: Problem with BSOD (possible reason for this- aswSnx.SYS and aswSP.SYS)
« Reply #10 on: January 13, 2011, 09:55:08 PM »
I haven't had time yet to analyze your problem - I know it's really conflict between avast & sunbelt drivers from minidump. Firstly, I must install their product and look at it in debugger (perhaps during weekend) and maybe we'll be able to fix the problem in our driver, I don't want to involve them if it's not really necessary.

Offline JuninhoSlo

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Re: Problem with BSOD (possible reason for this- aswSnx.SYS and aswSP.SYS)
« Reply #11 on: January 16, 2011, 06:21:04 PM »
I haven't had time yet to analyze your problem - I know it's really conflict between avast & sunbelt drivers from minidump. Firstly, I must install their product and look at it in debugger (perhaps during weekend) and maybe we'll be able to fix the problem in our driver, I don't want to involve them if it's not really necessary.



Thank you I hope you will find a solution for my problem.

Have a nice day. Lep dan :)

Offline JuninhoSlo

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Re: Problem with BSOD (possible reason for this- aswSnx.SYS and aswSP.SYS)
« Reply #12 on: January 29, 2011, 12:41:17 AM »
Hi ;)

Any information in my case? ???

Thank you :)

Lep dan

Offline pk

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Re: Problem with BSOD (possible reason for this- aswSnx.SYS and aswSP.SYS)
« Reply #13 on: January 29, 2011, 12:43:41 AM »
ahhh, not yet, sorry, I was busy with SafeZone for avast v6...

Offline JuninhoSlo

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Re: Problem with BSOD (possible reason for this- aswSnx.SYS and aswSP.SYS)
« Reply #14 on: January 29, 2011, 12:52:31 AM »
ahhh, not yet, sorry, I was busy with SafeZone for avast v6...

Take your time   ;D

« Last Edit: January 29, 2011, 05:10:42 PM by JuninhoSlo »